Reviews
We had a great experience from buying the car to leaving
We had a great experience from buying the car to leaving the dealership. Our sales person David is great. We love the Equinox and look forward to driving it.
We had a great experience from buying the car to leaving
We had a great experience from buying the car to leaving the dealership. Our sales person David is great. We love the Equinox and look forward to driving it.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review, Linda! We’re happy to hear you had a great experience at Schumacher Chevrolet of Denville and that you love your new Chevrolet Equinox. David will be glad to know you appreciated his assistance. We look forward to seeing you again soon! The Schumacher Chevrolet of Denville Team
That place sucks.
That place sucks. When my car finally arrived after 2 1/2 hours to replace a tire I told the customer service representative that I had to leave. I was late. He told me I can?t leave. I have to wait I said wait for what to sign some papers he said, I was late for a very important appointment. I took my keys and I left the only reason I would ever go back there is because I have the extended warranty otherwise I would never step foot in that place again.
That place sucks.
That place sucks. When my car finally arrived after 2 1/2 hours to replace a tire I told the customer service representative that I had to leave. I was late. He told me I can?t leave. I have to wait I said wait for what to sign some papers he said, I was late for a very important appointment. I took my keys and I left the only reason I would ever go back there is because I have the extended warranty otherwise I would never step foot in that place again.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, Robert. We understand that time is valuable and appreciate your feedback regarding the wait you experienced at Schumacher Chevrolet of Denville. Our goal is to provide efficient service, and it's concerning to hear that we did not meet your expectations during your visit. If you'd like to discuss this further, please feel free to reach out to us directly. We value your input and hope to improve your experience in the future. - The Schumacher Chevrolet of Denville Team
Easy to set up service , service rep was available to
Easy to set up service , service rep was available to review what needed to be done and kept us informed as to the progress by the mechanic. The work was completed on time.
Easy to set up service , service rep was available to
Easy to set up service , service rep was available to review what needed to be done and kept us informed as to the progress by the mechanic. The work was completed on time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your wonderful review, Diane! We're thrilled to hear that you found the service setup easy and that our team kept you informed throughout the process. At Schumacher Chevrolet of Denville, we strive to provide timely and transparent service, and it's great to know we met your expectations. We look forward to assisting you again in the future! - The Schumacher Chevrolet of Denville Team
This review is only about the service department.
This review is only about the service department. First time at the Denville location. Had a 9:30 appointment for a simple oil change . Got there at 9am. Car wasn’t done till 1230. There’s absolutely no excuse for me to wait that long for an oil change. Never again.! Only reason they got a few stars is because the staff was nice. I missed a meeting at work though so I wasn’t thrilled.
This review is only about the service department.
This review is only about the service department. First time at the Denville location. Had a 9:30 appointment for a simple oil change . Got there at 9am. Car wasn’t done till 1230. There’s absolutely no excuse for me to wait that long for an oil change. Never again.! Only reason they got a few stars is because the staff was nice. I missed a meeting at work though so I wasn’t thrilled.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand your frustration with the wait time for your oil change at Schumacher Chevrolet of Denville. Our team strives to provide efficient service, and we appreciate you bringing this to our attention. Your experience is important to us, and we encourage you to reach out to us directly to discuss your concerns further. Thank you for your understanding, and we hope to serve you better in the future. - The Schumacher Chevrolet of Denville Team
Walter made the experience of buying a car stressless!
Walter made the experience of buying a car stressless! No pressure, very professional. I would highly recommend asking for him if you are in the market for a Chevy. I will definitely return in the future. Thank you Walter!!
Walter made the experience of buying a car stressless!
Walter made the experience of buying a car stressless! No pressure, very professional. I would highly recommend asking for him if you are in the market for a Chevy. I will definitely return in the future. Thank you Walter!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words! We’re thrilled to hear that Walter made your car-buying experience at Schumacher Chevrolet of Denville stressless and professional. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Enjoy your new Chevy! - The Schumacher Chevrolet of Denville Team
Disgrace.
Disgrace. Awful. They are all smiles until they get your money - then they show their true colors and don't care about you anymore. Email a manager - no response. Call and ask for a manager - nothing. While i was waiting for service - heard the receptionist talk dog grooming while the other lines were ringing. Service was a complete joke. No point in making an appoitment - they won't stick to it. Pathetic. Won't be returning.
Disgrace.
Disgrace. Awful. They are all smiles until they get your money - then they show their true colors and don't care about you anymore. Email a manager - no response. Call and ask for a manager - nothing. While i was waiting for service - heard the receptionist talk dog grooming while the other lines were ringing. Service was a complete joke. No point in making an appoitment - they won't stick to it. Pathetic. Won't be returning.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We understand how important it is for customers to feel respected and supported throughout their time with us. At Schumacher Chevrolet of Denville, we take all feedback seriously and use it to evaluate how we communicate and deliver service across the board. If you'd like to talk more about your visit, please feel free to contact us directly. Your input is valuable to us. - The Schumacher Chevrolet of Denville Team
We brought our Chevy Traverse in for a regular oil change
We brought our Chevy Traverse in for a regular oil change after noticing small oil stains in the driveway. We asked them to check for a leak and fix it if there was one. They said they would. Not long after, the stains came back. We put cardboard under the car and could clearly see fresh oil spots, proving the leak was still there. So when bringing it back again for the next oil change, we told them the issue hadn’t been fixed. They said they’d take care of it. Again they did not. On the third visit, October 2nd, my wife Angela told them again that the oil leak needed to be repaired. She was told it would be handled. But, less than two hours after leaving, oil was dripping again. We wiped the pan clean to make sure it wasn’t residue, from a sloppy job. But, new drops formed right on the oil pan a short time after. That’s three visits for the same problem, and each time they upsell us on something else that "needs" to be fixed. We keep spending money while the original issue still isn’t resolved. The only reason this isn’t a one-star review is because of Alex, who was professional, polite, and respectful with my wife. If it weren’t for him, this would easily be one star. I’ll gladly update this review if they finally fix the leak — but it shouldn’t take three visits at dealership prices to get one repair done right.
We brought our Chevy Traverse in for a regular oil change
We brought our Chevy Traverse in for a regular oil change after noticing small oil stains in the driveway. We asked them to check for a leak and fix it if there was one. They said they would. Not long after, the stains came back. We put cardboard under the car and could clearly see fresh oil spots, proving the leak was still there. So when bringing it back again for the next oil change, we told them the issue hadn’t been fixed. They said they’d take care of it. Again they did not. On the third visit, October 2nd, my wife Angela told them again that the oil leak needed to be repaired. She was told it would be handled. But, less than two hours after leaving, oil was dripping again. We wiped the pan clean to make sure it wasn’t residue, from a sloppy job. But, new drops formed right on the oil pan a short time after. That’s three visits for the same problem, and each time they upsell us on something else that "needs" to be fixed. We keep spending money while the original issue still isn’t resolved. The only reason this isn’t a one-star review is because of Alex, who was professional, polite, and respectful with my wife. If it weren’t for him, this would easily be one star. I’ll gladly update this review if they finally fix the leak — but it shouldn’t take three visits at dealership prices to get one repair done right.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We’re glad to hear that Alex provided professional and respectful service during your visits, but we also understand how important it is for every concern to be addressed thoroughly. Feedback like yours helps Schumacher Chevrolet of Denville ensure our team continues to provide attentive and effective service. Feel free to connect with us directly so we can discuss your experience further. Your trust matters to us. - The Schumacher Chevrolet of Denville Team
Purchased two vehicles in the past two years from Walter
Purchased two vehicles in the past two years from Walter schwarz. Very helpful and knowledgeable and made the whole process a breeze. It was a pleasure dealing with him and the entire sales team. Will be back for my next vehicle purchase!
Purchased two vehicles in the past two years from Walter
Purchased two vehicles in the past two years from Walter schwarz. Very helpful and knowledgeable and made the whole process a breeze. It was a pleasure dealing with him and the entire sales team. Will be back for my next vehicle purchase!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that your experiences with Walter and our sales team at Schumacher Chevrolet of Denville were smooth and enjoyable. We appreciate your loyalty and look forward to assisting you again on your next vehicle purchase! - The Schumacher Chevrolet of Denville Team
Great experience everyone was very polite and helpful.
Great experience everyone was very polite and helpful. Everything was explained to me and I was only there about 45 minutes because I had to wait for the car cause I had no other way home.
Great experience everyone was very polite and helpful.
Great experience everyone was very polite and helpful. Everything was explained to me and I was only there about 45 minutes because I had to wait for the car cause I had no other way home.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Gwendolyn, for your wonderful review! We’re thrilled to hear that you had a great experience with us at Schumacher Chevrolet of Denville. Our team always strives to be polite and helpful, and it’s fantastic to know that you felt well-informed during your visit. We appreciate your feedback and look forward to assisting you again in the future! - The Schumacher Chevrolet of Denville Team
I loved my experience with Walter, and this is my 3rd car
I loved my experience with Walter, and this is my 3rd car purchased from him!
I loved my experience with Walter, and this is my 3rd car
I loved my experience with Walter, and this is my 3rd car purchased from him!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your review! We're glad to hear that you loved your experience with Walter and that this is your third car from Schumacher Chevrolet of Denville. Your loyalty means a lot to us. We look forward to serving you again. - The Schumacher Chevrolet of Denville Team