Reviews
BMW i4 M50 - Aventurin Red Metallic - BMW Monrovia
I inquired online about the availability of a 2023 BMW i4 M50. The very next day, someone from the dealership called me and said it was available for sale. I was asked if I wanted to make an appointment and I chose one in the afternoon. When I got there, I was offered a test drive and I did. The car feels so close to a BMW M3. I negotiated with the salesperson. I think I had a fair trade-in and a reasonable price for the new BMW i4 M50. It took 4 hours from beginning to end but it was worth it. This dealership was fair. They were straight forward in dealing with us.
- Customer service
- 4.0
- Buying process
- 5.0
- Quality of repair
- 4.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glenn, we are so happy to read such a great review about BMW of Monrovia! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience. We do hope we can be of assistance again in the future. Take care!
Sold me a car that needed brakes.
Be carful, Rocky Chow seems like a great and amazing sales person while you buy, but if you have an issue after you leave, forget about it. Won?t answer your calls, the manager won?t call you. They leave you high and dry once they have completed the transaction. Should have read reviews before I went there. Purchased my wife a used mini cooler S with only 11,500miles!!! on it in mid December, my wife works from home, basically gets coffee and drops the kids off in the car within a mile of our home. Not even 2 months later, the brake service light is on. They sold me a car that needs brakes not even 500 miles later. I?ve had cars that I?ve driven 50k miles and didn?t need brakes. They will just ignore you, it was a poor and dishonest thing to do when selling a car. Very shady dealership once you read all the reviews.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Juan, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 627-5361. We look forward to hearing from you.
Great service!
Tracy Molnar made our new lease so easy and quick! She is so personable, friendly and really knows how to expedite the process, which everyone knows can take a long time!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Kimberly, thank you for the high star rating! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
BMW 540i
David was great. Overall, great purchasing experience.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Miguel, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Monrovia! We hope to see you again soon!
Used car
Yury Sales Representative was very helpful and informative. He provided me with great customer service, and helped me in every way.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fernando, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!
Auto Purchase
Overall, the acquisition process was simple and straight forward.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jerome, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Ari Rostami is the best person to buy a car from
Ari Rostami is the best person to buy a car from, he is knowledgeable Pleasant, Efficient, and very professional
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Daniel Morad, thank you for your kind words and this wonderful review!
A happy customer of BMW of Monrovia
The staff are very nice and professional. The environment is nice and cosy. Thanks!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Dehui Peng! We're so happy we were able to help you out!
Buying a BMW experience at BMW of Monrovia
The salesperson Yuri was very knowledgeable of the features of the car, he was very helpful and nice. He tried to help with financing too. We ended buying the car we wanted. I highly recommend him to future buyers.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Dr. Jeanette Ryan
Charlie Lu did a fabulous job. He patiently answered all our questions and provided excellent service.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!