BMW of Monrovia

I had an excellent experience at BMW of Monrovia and wanted to take a moment to recognize the team that helped make everything happen. I recently traded in my previous M4 competition and purchased a new double Individual M4 Competition xDrive, and the entire process was smooth, professional, and enjoyable from start to finish. My sales advisor, Bassel, was fantastic to work with. He was honest, straightforward, and extremely knowledgeable. There was never any pressure, and he made sure all of my questions were answered while helping guide me through the process in a very transparent way. Paul, the General Sales Manager, personally oversaw the transaction and made sure everything went smoothly. It was clear he truly cares about the customer experience and about doing things the right way. Jeff from the used car department was also great to work with. He provided a very fair offer on my previous M4 and was friendly, accommodating, and easy to work with throughout the appraisal process. Ryan in the finance department was incredibly helpful as well. Both he and Bassel stayed late to make sure everything was completed properly so I could drive home in my new car that same day. Their willingness to go the extra mile really meant a lot. Overall, this was one of the best dealership experiences I’ve had. The team was professional, respectful, and genuinely focused on helping me achieve my goal. I’m extremely happy with my new M4 and very grateful to everyone at BMW of Monrovia who helped make it happen. Highly recommend this dealership and this team if you’re looking for a great BMW buying experience.

4 stars for the attentiveness and service provided by the salesperson during the purchase process. We enjoyed working with him while buying the car. However, the experience changed completely after the sale — 1 star (if not 0) for the follow-up. We reached out with several questions after the purchase and received only one brief response stating he would get back to us. He never did. Since then, we’ve been completely ignored. Multiple follow-up emails have gone unanswered. It’s extremely disappointing to feel valued during the sale, only to be ghosted once the deal is done. Customer service shouldn’t end the moment paperwork is signed. Future buyers beware: make sure you get everything addressed before you finalize the purchase — because afterward, it may feel like you no longer exist.

I bought my BMW X5 from BMW Monrovia. Monica Perez was my sales person. She did an amazing job finding the right car I needed. She even found and added all the accessories and rims I wanted. If you’re looking for a car see Monica. She will make it happen and you will be highly satisfied with the result on the car you want!

My engine light came on, which is a very concerning alert. Also my cup holder was broken. My service adviser Tim West assured me that everything would be taken care of, and as always, he and the service dept delivered on his promise. I wouldn’t take my 2014 X5 anywhere else!

So grateful for Monica—she really cared, understood my needs, and helped me get the perfect BMW.

Visited to test drive through Costco Auto program. Monica was prompt in connecting and arranging a test drive. Since she was occupied with a customer, Olya assisted. She was very professional throughout the test drive and purchase of a 330i. Negotiated a fair deal and the following day Olya drove 30mins to our house to sync our phones with the car and demonstrate the digital functions of the car! Great experience from beginning to end

Yuri is a professional. He knows how to make a deal. He’s fast and efficient. Before arriving we agreed on numbers over the phone. Upon arrival he had the vehicle washed, fueled, and ready to drive home. He’s a great guy and one of most competent salesman in the business. Yuri, thanks for helping my sister get into her new Toyota Camry. Shout out to John Tseng in finance.

It was my pleasure to buy a car from Bmw of Monrovia. Monica Perez and the sales team made buying a vehicle, simple and straightforward.

I’ve had my MINI for almost four years, and the service at the Monrovia dealership has always been outstanding. From the service team to the maintenance crew, every visit has been a great experience with excellent customer care

I had a great experience with Monica and Olya. They were both very professional, helpful, and friendly. Monica walked us through the process and provided us with different options that could fit our needs. She was very approachable and always available to answer our questions during the time period we were considering which car to buy. Olya sealed the deal with us! She was there when we went to finally buy the car. She was very helpful in clarifying a few remaining issues and she was also with us after we got the car to walk us through the many fun perks that come with the mini. I really appreciate both of them! Highly recommend.