Reviews
I appreciate the swift service to replace four tires and two filters before I left for Alaska.
I appreciate the swift service to replace four tires and two filters before I left for Alaska.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team could quickly install your four new tires and two filters before your trip to Alaska. Enjoy the journey in your Toyota Camry. Thank you for trusting us with your service needs.
they made the process worth the weight. Everyone was pleasant and willing to go the extra mile for me, I really appreciate the staff
they made the process worth the weight. Everyone was pleasant and willing to go the extra mile for me, I really appreciate the staff
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re thrilled to know Sam and our team delivered a smooth experience and went the extra mile for you. Thank you for choosing a used Toyota Highlander. Enjoy the ride and thanks again for the five-star review.
had an awesome experience buying my car here from start to finish. Honestly, after dealing with a bunch of pushy salespeople at other lots, this place was a breath of fresh air. They made the whole process super easy, fast, and completely stress-free.
had an awesome experience buying my car here from start to finish. Honestly, after dealing with a bunch of pushy salespeople at other lots, this place was a breath of fresh air. They made the whole process super easy, fast, and completely stress-free.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It’s fantastic to hear your Mazda purchase was smooth, fast, and stress-free from start to finish. Thank you for choosing us, and enjoy every moment behind the wheel.
Everyone is always friendly and helpful. They always work with me to make sure issues are resolved
Everyone is always friendly and helpful. They always work with me to make sure issues are resolved
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team was friendly and helpful with your Toyota RAV4 Hybrid service. We’re glad we could resolve your issues efficiently. We look forward to supporting your future Toyota maintenance.
MArio has been our contact many times and he is always very responsive, informative and courteous. One of the reasons we like to bring our cars to Koons Arlington.
MArio has been our contact many times and he is always very responsive, informative and courteous. One of the reasons we like to bring our cars to Koons Arlington.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team has been responsive, informative, and courteous every time you bring your Toyota in for service. Your recommendation means a lot to us, and we appreciate the trust you place in our team.
This is not a 4 star rating because Inhad to bring my car back to them for them to put air in a new tire.
This is not a 4 star rating because Inhad to bring my car back to them for them to put air in a new tire.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We’re sorry we didn’t meet that goal in this case, and we’d love the opportunity to see if we can turn this situation around for you.
I bought Toyota carmy 2025 used and it was 21K Miles. Sales person said no accident and i believed him. But after i purchased i awared by Car-fax report, this car has minor accident. When i found out already i signed all paper works and took car in my home. Then by Car-fax report caught car got an accident. I went to Arlington koon used car dealer and return the car, but they faking expainaltion as couldn't return the car as signed all paper works. Another issue, Finance manger showed me paper Toyota plus Serices vaild for 36 months such as oilchange (Every 5k Mile and minor maintenance such as tire toration caboin filter etc bah, blah, blah. it was written on paper and pushed me to buy extended warranty. I bought it all. But when I went for first time service for oil change and minor maintenance, service dept. informed me, this is myr last Free Toyota plus service because it is done by 25k miles. I bought this car when it was 21k miles. Then i showed them paper, they answered me it is not true. Then i canceled my extended warranty all features in the same day. I relaized that that will repeat again even i bought extended warranty. Better i can buy warranty from other generic company. So if you guys contact with me and put my Toyota care plus up to 36k miles, it'll be appeciated. But is an unique bad experience.
I bought Toyota carmy 2025 used and it was 21K Miles. Sales person said no accident and i believed him. But after i purchased i awared by Car-fax report, this car has minor accident. When i found out already i signed all paper works and took car in my home. Then by Car-fax report caught car got an accident. I went to Arlington koon used car dealer and return the car, but they faking expainaltion as couldn't return the car as signed all paper works. Another issue, Finance manger showed me paper Toyota plus Serices vaild for 36 months such as oilchange (Every 5k Mile and minor maintenance such as tire toration caboin filter etc bah, blah, blah. it was written on paper and pushed me to buy extended warranty. I bought it all. But when I went for first time service for oil change and minor maintenance, service dept. informed me, this is myr last Free Toyota plus service because it is done by 25k miles. I bought this car when it was 21k miles. Then i showed them paper, they answered me it is not true. Then i canceled my extended warranty all features in the same day. I relaized that that will repeat again even i bought extended warranty. Better i can buy warranty from other generic company. So if you guys contact with me and put my Toyota care plus up to 36k miles, it'll be appeciated. But is an unique bad experience.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
They provided honest information and addressed my concerns. Saeed helped me find a perfect match to replace my beloved used Prius
They provided honest information and addressed my concerns. Saeed helped me find a perfect match to replace my beloved used Prius
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star review. We’re glad our advisors provided straightforward information and addressed your concerns. Enjoy your new Toyota that serves as a worthy successor to your beloved Prius.
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Christian Lobo was very professional, listened carefully to all my requests, explained what services were to be provided, and finished the work in a timely manner. He also ensured I got a ride home and back. It was a pleasure working with him.
Christian Lobo was very professional, listened carefully to all my requests, explained what services were to be provided, and finished the work in a timely manner. He also ensured I got a ride home and back. It was a pleasure working with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing how Christian addressed your requests, explained the service and arranged rides for you. We’re glad the work on your Toyota RAV4 Hybrid was completed promptly and professionally. We look forward to serving you again.
Christian is a pleasure to work with. He is a true professional and so easy to deal with.
Christian is a pleasure to work with. He is a true professional and so easy to deal with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Christian. We’re thrilled he made every step of your visit effortless and professional. Thanks for the 5-star review, and we look forward to serving your Toyota again.
Thanks for the great rating! We are always happy to help!