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2018 state dealer award
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2018 state dealer award 2017 state dealer award
2018 consumer dealer award 2017 consumer dealer award

Reviews

(450 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lee Johnson Mazda of Kirkland from DealerRater.

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I had my car detailed to drop off on the 4th and pick up

I had my car detailed to drop off on the 4th and pick up on the 5th. They called me the same day on the 4th and said it was already done!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Have be well taken care of by Mazda Service department

Have be well taken care of by Mazda Service department for the past 16+ years. Highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great experience in having our KIA Sorrento serviced in

Great experience in having our KIA Sorrento serviced in Kirkland by Lee Johnson. The Service Manager was attentive to assisting in the diagnosing of a highly unusual electrical/computerized bug that has rarely been seen by the manufacturer. Kept the appointment on time, ordered the part/s in advance to make sure they were there for installation, video assessment on track, and provided timely finish same day with personalized shuttle service. Simply said, our confidence and trust in getting our car service here was excellent.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I really appreciate their effort to make the whole

I really appreciate their effort to make the whole experience simple and straight forward. The staff is really kind and attentive. Top marks for customer service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Lee Johnson and Nick in particular did a great job of

Lee Johnson and Nick in particular did a great job of getting me in and out quickly for annual service on my 2020 Kia Soul EX. I've been coming to them for years and always excellent service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I went in for a routine oil change and tire rotation.

I went in for a routine oil change and tire rotation. It was completed in 40 minutes. As always, excellent customer service provided by Service Advisor Scott Trail.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service again!

Great as always , clean - great service and the cafe is perfect with Wi-Fi

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mark was great, he was able to help me with any questions

Mark was great, he was able to help me with any questions I had and explained everything to me so I could understand what exactly I was investing into.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service and quick!

Great service and quick! Communicated through the process and was very friendly. Took extra time to go over my concern and address it. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent customer service, fast and thorough.

Excellent customer service, fast and thorough. Scott from front desk was very nice and attentive. I also loved how they washed my car after they were done with it. Highly recommend! Thank You!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.