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Ide Volkswagen

(1,164 reviews)
Visit Ide Volkswagen
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–5:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 11 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (585) 617-0587 (585) 617-0587
Used (585) 617-0611 (585) 617-0611
Service (585) 617-0603 (585) 617-0603

Reviews

(1,164 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ide Volkswagen from DealerRater.

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Working with David Ruzhansky was a real pleasure.

Working with David Ruzhansky was a real pleasure. David is both highly professional and personable, guiding us through every decision without any pressure while managing all aspects of the transaction efficiently. We will gladly recommend IDE VW to our friends. Overall, an excellent experience — possibly the best we’ve ever had with an auto dealership. ⸻

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service.

Great service. They found the vehicle we were looking for and took great care of us!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Ide VW proved to be very good to work with and had

Ide VW proved to be very good to work with and had inventory for the car model in which I was interested. David Ruzhansky was a pleasure to work with. Knowledgeable and professional without being high pressure. He made it very easy to consider my purchase and gave me time to evaluate it. I would recommend David and Ide to anyone looking for a new or used car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Absolutely no complaints always good service.

Absolutely no complaints always good service. Everybody is very helpful and willing to go beyond what would be expected

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

David was great to work with at VW in East Rochester, NY.

David was great to work with at VW in East Rochester, NY. He is very thorough and is very knowledgeable as he presented the various VW Vehicle options. David also spends the extra time with you and goes over every detail on the vehicle before you leave the dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

David is great - always easy to work with!

David is great - always easy to work with! I would highly recommend him for your next purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The dealer was very accomodating to my needs.

The dealer was very accomodating to my needs. I had many requests and the entire staff was helpful at all times. My Sales Consultant answered all questions and arranged everything regarding the automobile. It was a very relaxing experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I recently purchased a new car from David at IDE

I recently purchased a new car from David at IDE Volkswagen, and the experience couldn’t have been better. He was the perfect balance of professional and personable—never pushy, always helpful. David took the time to walk me through the features of my Tiguan, answered every question I had, and made the whole process smooth and accommodating. Thanks to him, I drove away in the exact car I wanted, and I couldn’t be more excited to be part of the VW family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I can’t say enough good things about working with David.

I can’t say enough good things about working with David. From start to finish, he made the car-buying process easy, stress-free, and even enjoyable! I absolutely love my new Tiguan! David was able to get me the exact model I wanted. It’s always a pleasure doing business with David and Ide VW!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The dealership was very well-kept and tidy.

The dealership was very well-kept and tidy. All of the people I interacted with were extremely friendly and helpful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.