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Ide Volkswagen

(1,210 reviews)
Visit Ide Volkswagen
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–5:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2026 state dealer award
View 13 awards
2026 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (585) 617-0587 (585) 617-0587
Used (585) 617-0611 (585) 617-0611
Service (585) 617-0603 (585) 617-0603

Reviews

(1,210 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ide Volkswagen from DealerRater.

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Spencer was super!

Spencer was super! After changing my mind to the loaded Atlas, he was patient and communicated all we needed to do. Waiting for it to arrive was well worth it. It is a beautiful SUV that we hope to enjoy for a long time.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I got rid of the Altas and I did the Taos and it is

I got rid of the Altas and I did the Taos and it is green!!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Everything about the process was made so easy and smooth.

Everything about the process was made so easy and smooth. Spencer’s honesty and clarity helped to make this process stress free and exciting! I look forward to servicing my new Atlas here!

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

David made the buying process go smoothly.

David made the buying process go smoothly. This is the second vehicle I have purchased from IDE Volkswagen and I am a very happy customer.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great service.

Great service. Highly recommend. Spencer is great. Katie in service is excellent also. If you want a VW you can't ask for better service in Sales and Service Dept. Thank you very much.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We drove out from Lockport to look at a car for our son

We drove out from Lockport to look at a car for our son and were very happy with the car and David. David was easy to work with and professional. Communication was great and David helped made for a great buying experience. Thanks!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I bought 2 vehicles from Ide Vw and the experience great!

I bought 2 vehicles from Ide Vw and the experience great! The Ide Vw dealership provides a better experience regardless if just browsing or purchasing a vehicle. Quick and efficient. Even quicker if you call ahead for a test drive on a specific vehicle. The vehicle will be ready to test drive upon arrival. Sales professional Dave Ruzhansky was very knowledgeable and when in the browsing stage was able to provide all the information on pricing including warranty pricing in a quick manner. There was no buggy app software to deal with to get pricing like the other dealer down the road. And when you are done at Ide, you can drive down the road to Leo's bakery and Deli, where all the food is great.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have leased several vehicles with David.

I have leased several vehicles with David. He is courteous and professional. He makes the process easy and that is why I continue to lease with him.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had an excellent experience with both David and this

I had an excellent experience with both David and this dealership. David was extremely professional and helpful. I am looking forward to working with Dave again in the future. Thanks again, David!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

David served ME well.

David served ME well. Never pressured. He wanted to know what my purchase needs were. He was constantly checking to see if we were meeting MY needs. He is a gentleman, and {I can hardly believe I'm saying this} a delightful car salesman. Ron Bailey

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.