Reviews
Bill Hood Chevrolet totally goes over and above to always
Bill Hood Chevrolet totally goes over and above to always make sure that not only am I satisfied, but more importantly that my vehicles are in tiptop shape. I travel a lot and I depend on my vehicles and you can definitely depend on Bill Hood Chevrolet..
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The whoe process was easy, everyone is so nice and
The whoe process was easy, everyone is so nice and helpful! I am very pleased. Love my new chevy trax!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
My 2025 suburban was at your dealership 3 times for the
My 2025 suburban was at your dealership 3 times for the car losing power! It is now at the dealer I purchased the vehicle from hooked up to a machine bc they can’t find out what the problem is! They tried telling me 3 times it was the battery, only did they replace it the last time! The first 2 times your service dept failed and did not replace my battery! Service advisor Luban made the comment as I was picking up the vehicle that it would not be back in for that problem, meaning I believe they knew there was more problems with my vehicle and did not let me know, probably bc I didn’t purchase it from them. Needless to say my experience with your dealership and service dept was one of the worst that I have ever had!!! Your service advisor Luban
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Kendon Grant was awesome and he never gave up on me!!
Mr. Kendon Grant was awesome and he never gave up on me!! He was really passionate and kind about what he do and how he help his clients!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The people here are amazing.
The people here are amazing. Not one negative thing to say, i will 10000% be doing business here again as well as passing on to friends and family
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great service, friendly, knowledgeable staff.
Great service, friendly, knowledgeable staff. Absolutely the most efficient process I’ve ever experienced! For all your transportation needs checkout Bill Hood-Covington.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Was timely, did not expect them to go above and beyond
Was timely, did not expect them to go above and beyond the oil change. They washed my truck and vacuumed the interior.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
my husband and I had both of our Chevrolet trucks
my husband and I had both of our Chevrolet trucks serviced at the same time. Service was speedy, and our service rep was very courteous and knowledgeable. The customer waiting area was clean and comfortable, and there was a TV as well as a large assortment of magazines to keep us entertained. The customer waiting area also had ample charging stations for our electronics, if needed. The service department played a big role in purchasing both of our Chevrolet trucks from this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Prompt and courteous service.
Prompt and courteous service. Comfortable waiting area. Fair pricing. I’ll use them again in the future.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Easy to work with.
Easy to work with. We were able to do most over the phone to limit time in the dealership.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car