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Bill Hood Chevrolet

(1,342 reviews)
Visit Bill Hood Chevrolet
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–6:00pm
Tuesday 8:30am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–6:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (866) 846-0809 (866) 846-0809
Used (877) 924-2648 (877) 924-2648
Service (877) 772-2403 (877) 772-2403

Reviews

(1,342 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Hood Chevrolet from DealerRater.

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Bill Hood Chevrolet totally goes over and above to always

Bill Hood Chevrolet totally goes over and above to always make sure that not only am I satisfied, but more importantly that my vehicles are in tiptop shape. I travel a lot and I depend on my vehicles and you can definitely depend on Bill Hood Chevrolet..

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The whoe process was easy, everyone is so nice and

The whoe process was easy, everyone is so nice and helpful! I am very pleased. Love my new chevy trax!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My 2025 suburban was at your dealership 3 times for the

My 2025 suburban was at your dealership 3 times for the car losing power! It is now at the dealer I purchased the vehicle from hooked up to a machine bc they can’t find out what the problem is! They tried telling me 3 times it was the battery, only did they replace it the last time! The first 2 times your service dept failed and did not replace my battery! Service advisor Luban made the comment as I was picking up the vehicle that it would not be back in for that problem, meaning I believe they knew there was more problems with my vehicle and did not let me know, probably bc I didn’t purchase it from them. Needless to say my experience with your dealership and service dept was one of the worst that I have ever had!!! Your service advisor Luban

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Mr. Kendon Grant was awesome and he never gave up on me!!

Mr. Kendon Grant was awesome and he never gave up on me!! He was really passionate and kind about what he do and how he help his clients!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The people here are amazing.

The people here are amazing. Not one negative thing to say, i will 10000% be doing business here again as well as passing on to friends and family

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service, friendly, knowledgeable staff.

Great service, friendly, knowledgeable staff. Absolutely the most efficient process I’ve ever experienced! For all your transportation needs checkout Bill Hood-Covington.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Was timely, did not expect them to go above and beyond

Was timely, did not expect them to go above and beyond the oil change. They washed my truck and vacuumed the interior.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

my husband and I had both of our Chevrolet trucks

my husband and I had both of our Chevrolet trucks serviced at the same time. Service was speedy, and our service rep was very courteous and knowledgeable. The customer waiting area was clean and comfortable, and there was a TV as well as a large assortment of magazines to keep us entertained. The customer waiting area also had ample charging stations for our electronics, if needed. The service department played a big role in purchasing both of our Chevrolet trucks from this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Prompt and courteous service.

Prompt and courteous service. Comfortable waiting area. Fair pricing. I’ll use them again in the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy to work with.

Easy to work with. We were able to do most over the phone to limit time in the dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.