Bill Hood Chevrolet

Everyone at the dealership was extremely helpful and made my car buying experience pleasant. Our salesman was Mr Kenny and he did a fantastic job. Please do not hesitate to buy your next vehicle with the help of Mr Kenny at Bill Hood.

They are ridiculously expensive. They also informed me that if you make an appointment, you don’t get worked on at that time. That is just a drop off time. They should really tell you that when you make an appointment so people don’t get up at 6am to make it there for 7am. Instead they let you make a 7 am appt but don’t start on it until 2pm

Friendly staff, Bill Chaucer was fantastic. Fair and accommodating to my needs and concerns. Excellent service

Considerable issues with brand new car. No parts available for several weeks. Requested to speak with Dealership owner multiple times and was told he was out of country.

W Very fast done right the first time had the car ready as soon as I pulled up

Professional and timely service visit. Located minutes away, great price on your routine service (oil change, tire rotation).

excellent Sales Lady Kerstin. Greeted us at the door and very knowledgeable about the vehicle we purchased.

I’ve been to this dealer two times for service and have had terrible experiences both times. First time I came in, December 2025, I didn’t have an appointment. Who knew you needed an appointment? Vehicles don’t malfunction on appointment times. Dropped off on Monday for a seatbelt alarm that wouldn’t stop. No updates on progress until Thursday. They determined my seatbelt alarm was shorted out and replaced it. Friday morning after not being able to reach anyone by phone, I stopped in. Oh yeah, your truck has been ready since Thursday afternoon. So now I have an extra day of rental car to pay for. No call to let me know it was ready. On my way home from the dealership the seat belt alarm started dinging again. I ended up unplugging them. Can’t waste another week in the shop. My second, most recent visit, my passenger door lock would intermittently stop working and my tires needed balancing. Made an appointment this time for the issues. Recently got new tires and the Firestone can’t get them balanced correctly. I figured the dealership would do a better job. Service advisor proceeds to tell me that I have cement build up on my wheels causing them to be out of balanced. Told me it was from driving around on job sites. This was complete, made up xx lies! He obviously had to google my company name to see that I work for a cement company. What he didn’t do is know the facts. I don’t drive on job sites. Ever. Secondly I go through the car wash 4-5 days per week so there’s no possible way to have build up. Lastly, I drove into the Firestone with no vibrations and left with vibrations. So unless my wheels developed cement buildup while at the Firestone, this isn’t the issue. This trip took 4 days to replace the door lock. 4 days of a rental vehicle. I dropped off on Tuesday and was told that afternoon that they determined the lock was faulty and would get it replaced. I called Wednesday and was told they were waiting on approval from Enterprise as it’s a fleet account. I called enterprise and they advised they hadn’t even gotten the request yet. Lies lies lies. I can’t imagine anyone will actually read this review, but if someone does, would you want yourself or a loved one be treated this way? 9 days of rental car off of 2 visits for service. Minor service. Not like you were changing the rear end or engine.

I had a great experience at Bill Hood with Greg Campbell. He was professional, knowledgeable, and made the process smooth, answered all of my questions. If you are looking for a straightforward and positive car buying experience, I recommend asking for Greg.

Great customer service. Mark Johnston recognized my need and situation and took care of it. Will be back.