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Toyota of Cool Springs

(1,592 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (888) 224-0551 (888) 224-0551
Used (888) 692-8560 (888) 692-8560
Service (888) 829-8809 (888) 829-8809

Reviews

(1,592 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Cool Springs from DealerRater.

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This was the best car buying experience we ever had.

This was the best car buying experience we ever had. They listened to what we wanted and didn't try to oversell us on anything. We had the car selected and our deposit made by email, phone, and text within a couple hours on a Sunday. Financing done the following day, Monday, and drove from Knoxville to Nashville to pick it up Tuesday, signed the papers and were out the door. Jimmie Giles was our salesman, and he is AWESOME!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

This location is very welcoming and inviting.

This location is very welcoming and inviting. I appreciate the cleanliness, attention to detail put into the waiting areas and amenities, along with very kind and helpful employees.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Allen is a man of his word.

Allen is a man of his word. We had a brief phone conversation then several emails I thought it was a deal breaker when he gave me his offer for my trade came back with another offer . The next morning I drove 3 hrs to pick up the car and he made the process as effortless as possible. I highly recommend him.

Rating breakdown (out of 5):
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5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback about Toyota of Cool Springs! We strive to provide the best experience to all our customers. Allen will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Superman was very knowledgeable and patient with me.

Superman was very knowledgeable and patient with me. He took his time and explained my options and what was best for me while considering my wants. The dealership was very clean with many many options. I feel like I got a really good deal and definitely recommend Superman 10/10. Come see him!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Toyota of Cool Springs to have earned it. Please don't hesitate to reach out if there's anything additional we can do for you.

This was the quickest easiest dealer car purchase ever.

This was the quickest easiest dealer car purchase ever. Not to forget no pressure. Thanks Alan.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Really thankful Bob connected me with Alan… he really is

Really thankful Bob connected me with Alan… he really is like Superman! It was unexpected that I needed to buy a car, and he walked me through the process with patience and helped me find a great car! I will be a repeat customer and highly recommend Alan!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

Another good experience for me buying from Toyota of Cool

Another good experience for me buying from Toyota of Cool Springs. Alan was great to work with and helpful with everything I needed. I’ve always had good experiences at this dealership!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Toyota of Cool Springs we are always striving to do better than your last visit.

Great customer experience.

Great customer experience. Lobby and customer lounge was comfortable and clean. The staff was friendly and helpful.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are so happy to read such a great review about Toyota of Cool Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

My husband and I recently purchased a 4 Runner Limited

My husband and I recently purchased a 4 Runner Limited using the Costco program. Jimmie Gile assisted us through the entire process. We were very happy with the price, the information Jimmie shared, the response and the updates while we waited for the build and transportation. Thank you .

Rating breakdown (out of 5):
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Buying process
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5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello Janet, we're happy you found our staff to be so supportive during your experience here at Toyota of Cool Springs. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I have purchased 3 vehicles from Alan.

I have purchased 3 vehicles from Alan. He is always helpful, friendly, straight forward and never pushy. The service department is always great when I come for basic maintenance. I give the dealership a 10/10! Always a great experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.