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Eddy's Toyota of Wichita

(328 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–1:00pm
Sunday Closed Closed
New (855) 402-7955 (855) 402-7955
Used (866) 489-8579 (866) 489-8579
Service (888) 882-2339 (888) 882-2339

Reviews

(328 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Eddy's Toyota of Wichita from DealerRater.

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Great experience! Would be a repeat shopper!

Jadeveon was a great salesman! Recommend him for sure! They were great getting with communication and made the buying experience very smooth. Will be a repeat customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Paul, we're glad to learn you enjoyed working with Jadeveon! Thank you for posting. We appreciate your business. Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

Recall

Very timely and thorough with a recall fix. Highly recommend using them in the future. Received texts notifying me when they were finished and even washed the car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi there! It's great to hear that our service team was able to help you out! Thank you so much for choosing us for your automotive needs. We greatly appreciate the recommendation and the kind words! Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

Prepurchase inspection

Fast and comprehensive for a pre purchase inspection on a vehicle from another car dealer! They were thorough and answered all questions related to their report.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We were blown away by your positive words, Jennifer! We really appreciate the time you took to write such a kind review! . . Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

Worst Experience ever

Worst experience ever. Wife took the day off of work to take her car down to get fixed after we bought it due to the sunroof broke when we bought it and the check engine light coming on a day after we took it home. They scheduled the day to fix it and she took it in to get fixed her diving 2hrs away and spending the whole day there for them to fix it just to get told after she was in wixxxxa all day that they have to order all the parts in and made the sunroof leak worse where we can stick a finger all the way through the outside saying "it isn't open enough to let any water in". So now we have to make another trip there and take more time off to get stuff fixed they knew needed to have parts in for and deal with a leaking sunroof they was supposed to have fixed. Never coming back for another car again and will not recommend anyone to deal with Eddys Toyota.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We would like to extend to you our most sincere apologies regarding the recent issues you had with our service department, Curtis. Thank you for bringing this to our attention. We would greatly appreciate the chance to make this right. If you would be willing to talk further, please call our Customer Relations Manager, Ashley, at (316) 652-2122. . . Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

New Shocks and oil change

Excellent Service from joe. I have had my Landcruiser for 20 years. Still look good and runs great. When this one becomes unreliable, I’ll buy another.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

John, we're really grateful for your positive words and appreciate the time you took to write such a kind review! . . Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

They always do a good job.Friendly staff and fast

Always nice and efficient. I feel comfortable here.I always get my car back before the hour time.I appreciate you. I come from out of state for my Oil change.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Anita, thank you for trusting us with your service, and we are glad you had an excellent experience! Thank you for your kind words. We look forward to working with you again for your next service at Eddy's Toyota. . . Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

Oil change and tire rotation

Got my oil change and tires rotated at Eddies Toyota. Great service and relaxing area to wait for service being done. Very friendly customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Ryan, thank you for trusting us with your service and we are glad you had an excellent experience! Thank you for your kind words. We look forward to working with you again for your next service at Eddy's Toyota. . . Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

Toyota Fam

I was thoroughly impressed with the video walk-through for service; definitely the tool to use for accountability. The customer service rep was very knowledgeable and helpful. However, when speaking with me this person used foul language which is unbecoming, as reps are the voice of the dealership.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave us this feedback! We appreciate it! If you would like to discuss your experience with us further, please reach out to Ashley, our Customer Relations Manager, at 316-652-2122. . . Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

Tacoma Service

Michael was exemplary, and we reviewed my vehicle service record to determine exactly what was needed. The technician accurately assessed the problem. Only complaint is that the complimentary car wash left a soapy residue that needed to be washed off and wiped down.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Carl, thank you for trusting us with your service and we are glad you had an excellent experience! Thank you for your kind words and feedback -- we will pass it along to our management team. We look forward to working with you again for your next service at Eddy's Toyota. . . Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207

Poor Communication liar

My husband was in there the service to get a Diagnosis on his 2011 Dodge Ram we bought at Eddys. We told a price of 112.00. So we did that then he come and said your check engine light is on you want me to check that my husband asked ( Whats that going to cost he said it was part of the 112.00) so my husband said ( ok) They tell him he'its his Thermostat that would 375.00 pluss the 245.00 my husband said what 245.00 for all the Diagnosis he said you told me it was in the 112.00 he said no. So we pay $237.58 to find out it was his Thermostat.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Michelle. We're so sorry we let you down during your recent visit with us. Thank you for sharing your feedback. We've taken your review to heart and would greatly appreciate the opportunity to make this right. Can you call Ashley at 316-652-2122, our Customer Relations Manager? Customer satisfaction is very important to us and we look forward to speaking with you soon." . . Eddy's Toyota | (316) 652-2222 | 7333 E Kellogg Dr. Wichita, KS 67207