Reviews
The service desk and the woman that handled everything
The service desk and the woman that handled everything for us when we were there. She explained things clearly and got us a ride to the nearest Panera.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review, Behnje! We're thrilled to hear that you had a great experience with our service desk at Fox Kia. Providing clear explanations and ensuring your comfort are top priorities for us. We look forward to serving you again in the future. Best, Ted Beardsley | GM | tbeardsley@foxmotors.com | 616.855.3747
Very attentive, personalized service.
Very attentive, personalized service. They made purchasing a new car quick and professional . I will be back the next time I need a car!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Stacey, for your kind words about your experience with Fox Kia! We are thrilled to hear that you found our service attentive and personalized. We look forward to assisting you again in the future when you need another car. Drive safely! Best, Ted Beardsley | GM | tbeardsley@foxmotors.com | 616.855.3747
It was shorter than expected.
It was shorter than expected. When they washed my car they got the sand embedded in the trim, I tried everything!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you for letting others know about your experience, Laura! If you ever need anything in the future, please don't hesitate to let us know. Take care! Best, Ted Beardsley | GM | tbeardsley@foxmotors.com | 616.855.3747
The service department is top notch.
The service department is top notch. They treated our car like it was their own. I want to shout out Colleen and Jim.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Bruce, for your kind words about our service department at Fox Kia! We're delighted to hear that Colleen and Jim took such great care of your car. We appreciate your feedback and look forward to serving you again in the future. Thank you for choosing Fox Kia! Best, Ted Beardsley | GM | tbeardsley@foxmotors.com | 616.855.3747
Service Advisor (Colleen Dodgson) always has a smile and
Service Advisor (Colleen Dodgson) always has a smile and is quick and efficient checking us in!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this amazing review and shoutout for Colleen! We really appreciate your business, Doug. Best, Ted Beardsley | GM | tbeardsley@foxmotors.com | 616.855.3747
writer listened to what I said and didn't assume.
writer listened to what I said and didn't assume. Colleen did a great job. and tech also.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Kia. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Ted Beardsley | GM | tbeardsley@foxmotors.com | 616.855.3747
We enjoyed the clean environment, children's play area,
We enjoyed the clean environment, children's play area, complementary popcorn and coffee. Our salesman Kobe was excellent and went above and beyond to meet our needs. We love our new Kia Carnival, Thank you Kobe!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kylee, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Kobe went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Best, Ted Beardsley | GM | tbeardsley@foxmotors.com | 616.855.3747
I like that i can get out of my car and sit in a nice
I like that i can get out of my car and sit in a nice waiting area. Employees are nice and prompt. I like that its close to Fox car wash, so i can run my car through that first, and then take it right next door for an oil change.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marilyn, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, Ted Beardsley | GM | tbeardsley@foxmotors.com | 616.855.3747
Great experience
Alexandria was excellent throughout the process. Found the car we wanted and handled all the details. Made everything very clear
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle, Vincent. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Alexandria was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, Ted Beardsley | GM | tbeardsley@foxmotors.com | 616.855.3747
Great Service
I was treated like I was the most important person there. The oil change was quick.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mark, and thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Fox Kia. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best, Ted Beardsley | GM | tbeardsley@foxmotors.com | 616.855.3747