Reviews
I give this location Service Department the very best I
I give this location Service Department the very best I have ever been to. They were very efficient and listen to all my service needs. Diagnosed problem areas. Gave me full written and video of each ate of concern. Handled in a very professional manner. The facility was also very clean. Everyone treated me with friendliness and respect.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Judie, we are so happy to read such a great review about Hendrick MINI! If you have any further questions, please don't hesitate to reach out!
Spent more than five hours there for a regular oil
Spent more than five hours there for a regular oil change. The car was not looked at till more than 2.5 hours after it was dropped off and after I called and followed up with the advisor. Then I saw it was done and just sitting in the back parking lot. I checked with the advisor and waited by the service desk for more than 40min before they finally brought the car to me.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to share your recent visit details with us. We appreciate the feedback, and would like to discuss it with you further. Please contact Eric Snyder at 704.566.2510 at your convenience. Thank you, Hendrick MINI
Worked with Brittany and she was amazing!
Worked with Brittany and she was amazing! She made the car buying experience really smooth! Manager Tim was really nice to talk to and Finance process was smooth and informative!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Josh G, we are so happy to read such a great review about Hendrick MINI!
Great experience!
Great experience! The service was quick! It is a very clean dealership and has snacks and drinks while you wait. There is a good vibe there.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The service is always wonderful.
The service is always wonderful. They really take you through the process step by step so you always know what you're paying for and why!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hannah, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Casey was very helpful and I appreciate the attention to
Casey was very helpful and I appreciate the attention to the details. Over the years I?ve had good experiences at Hendrick and all the service advisors.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Steve K, thank you for your kind review; we are happy to pass along your comments to the team here at Hendrick MINI!
Hendrick MINI has treated us like family for so long that
Hendrick MINI has treated us like family for so long that they feel like family to us. We are on a first-name basis with our Service Advisor and our Motoring Advisor. We are always greeted upon arrival. The Service experience is always top notch, and the purchase process is smooth.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don M, we are so happy to read such a great review about Hendrick MINI! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
The personal is very very nice, helpful, and very
The personal is very very nice, helpful, and very knowledgeable, very friendly and the service exceptional they work hard to make things easy for me and I really appreciate that .
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Nancy, we are very happy to have provided you with such a positive experience!
I made an appointment for regular service amd from the
I made an appointment for regular service amd from the time I arrived to the dealership?it took about an hour and my car was ready?very good!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carlos, We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Excellent!
Excellent! I always have great service and support at Hendrick mini, staff and management is excellent! They take great care of me and I will always return.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Carol, we are so happy to read such a great review about Hendrick MINI! We do hope we can be of assistance in the future. Take care!