Reviews
Very helpfull and made the process easier.
Very helpfull and made the process easier. He started the paperwork ahead of time so we would be there for to long
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I had an amazing experience at the dealership - Joel,
I had an amazing experience at the dealership - Joel, Frank, Jimmy, and Mike truly took great care of me from start to finish. My family has trusted them for over two decades, so it meant a lot to continue that tradition and buy my first car with them. They made the whole process smooth, transparent, and enjoyable. Really great team who goes above and beyond for their customers!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 Stars. We truly appreciate you recognizing our Land Rover Princeton team. Congratulations on your purchase.
Shawn was great to deal with!
Shawn was great to deal with! Very quick and knowledgeable the experience was awesome and my Defender is even better!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the review and for recognizing Shawn and our Land Rover Princeton team. We are very happy that you had such a positive experience.
Smooth transaction overall.
Smooth transaction overall. Car arrived flawless and pristine. Wali was a pleasure to deal with and made it very simple.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review and for recognizing Wali and our team at Land Rover Princeton. Congratulations on your new car!
Wali Baba was spectacular to work with from the
Wali Baba was spectacular to work with from the beginning. He made the process smooth and fast and got us the car that is a perfect match!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the 5 stars and for recognizing Wali and our team at Land Rover Princeton. Glad you found the perfect match!
Excellent service and staff!
Excellent service and staff! My third vehicle with this dealership. Looking forward to continued relationship.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Very nice to hear. Thank you for taking the time to write this review. We love hearing from our customers. Thank you for continuing to choose Land Rover Princeton for your automotive needs.
Very helpful and knowledgeable.
Very helpful and knowledgeable. We were guided through the buying process with patience and left with a great car and a lot of information
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the 5 stars and for recognizing the hard work of our Land Rover Princeton staff. Congratulations on the new car!
The entire process was a pleasant experience and
The entire process was a pleasant experience and Jeannette made it stress free. Jeannette is extremely knowledgeable about the vehicles and the product line. I would not hesitate to recommend Land Rover Princeton.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recognizing Jeannette and our staff here at Land Rover Princeton. We're so happy you had such a pleasurable experience. Congratulations on your purchase!
Would certainly recommend Jeannette, she is professional,
Would certainly recommend Jeannette, she is professional, patient, and responsive. She provided a great car-buying experience for this returning customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great to hear. Thank you for the kind words and for recognizing Jeannette Macpherson and our staff at Land Rover Princeton. Looking forward to seeing you in service.
Land Rover Princeton returned my vehicle with damage that
Land Rover Princeton returned my vehicle with damage that was not present at the time it was dropped off for service. I brought my vehicle in for a driver-side sun visor repair. While in their care, the dealership caused significant damage to the rear passenger door, including a visible hole that was not present at drop-off. The dealership initially accepted responsibility, took possession of the vehicle, and provided me with a loaner while the damage was being addressed. However, they later reversed course and began denying liability. They are now attempting to attribute the damage to prior unrelated repair history, referencing a Carfax report. The dealership has intake documentation and photos showing the vehicle was received without this damage, and that the condition changed while it was in their care. Despite this, they have refused to repair the damage and are attempting to shift responsibility. I have escalated this to Land Rover corporate and now have an open case. I have also filed an insurance claim, a police report, and am obtaining a second body shop opinion due to the lack of resolution. Very disappointing experience from a luxury brand. I strongly recommend documenting vehicle condition thoroughly before leaving it here. I will update this review if the issue is resolved.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
At Land Rover Princeton we take Customer Service very seriously. When we fail to meet your expectations, please be assured we will go out of our way to address the issues at hand, which we did. We regret if your experience with us did not meet your Complete Satisfaction.