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Imlay City Ford

(388 reviews)
Visit Imlay City Ford
Sales hours: 9:00am to 2:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–2:00pm 8:00am–2:00pm
Sunday Closed Closed

Reviews

(388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imlay City Ford from DealerRater.

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Easy and very a accommodating.

Easy and very a accommodating. Kept their word and 3 months later I still love my truck.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dealer took his time to get me the vehicle I wanted.

Dealer took his time to get me the vehicle I wanted. He shown me several models and prices. Also assisted with financing as I wanted; a lease vs buying. I enjoy my new car and hope it will meet my expectations over the next three years.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Sales staff and entire team were great!

Sales staff and entire team were great! Love Ford products especially our Ford Bronco Sport

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Salesman was great until he didn’t follow through with

Salesman was great until he didn’t follow through with his promises. Finance lady was very rude and made it uncomfortable. Love my vehicle though.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Dick was very easy to work with Xxxxxxx xxxx xxxx xxx

Dick was very easy to work with Xxxxxxx xxxx xxxx xxx xx xx x xxx

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Imlay City Ford is simply the best!

Imlay City Ford is simply the best! Great customer service, superior communication, and wide selection of vehicles. We walked away from our experience with them very satisfied and would highly recommend!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very clean and organized.

Very clean and organized. The employees work well together in a timely manner to get a new vehicle out the door.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

We like going to Imlay City Ford to buy vehicles! Our dealer Cheri Whelan is very good and knowledgeable! Thank You Cheri

Had my f150 towed there 10 days ago.

Had my f150 towed there 10 days ago. They haven't contacted me once. I've had to call 3 times only to get no clear answer when they will diagnose my truck. Thinking on towing it to a shop that will actually service my vehicle.

Rating breakdown (out of 5):
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Buying process
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

bob@statewidefoodequipment.com

Great experience with Imlay City Ford would highly recommend them exceptional customer service.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Worked with sales executive, Ted, remotely.

Worked with sales executive, Ted, remotely. When it was time to pick up vehicle, everything was ready and I was in and out in 30 minutes. All of my questions/needs were addressed. Very professional dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.