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Frederick Motor Company

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (180 reviews)
2015 state dealer award
View 6 awards
2015 state dealer award 2014 state dealer award 2014 state dealer award
2025 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frederick Motor Company from DealerRater.

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Service Review

Great service as always. Do not make me write more than I want or I will stop doing reviews.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Repair to my 2006 F150

Very pleased. Ford did a great job. My truck looks like it just rolled off the showroom floor. And that's saying a lot for a vehicle that's 11 years old.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Frederick Motor Co.

I have been a customer of FMC for years and it is the first place I check for a new car. Andy Messer has always found me a vehicle at a very good price. Service is just as important I have always had good service. I highly recommend Frederick Motor Co.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always Great Service

Even though my original warranty has expired, I have always been pleased with the prices and service I've received. I purchased my 2014 Ford Escape on a 'dark and stormy' Hallowe'en, would you believe, of 2013 for a very fair price, and ever since have received great service from always pleasantly cheerful employees ... seriously!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Frederick Motor Company

Rich Bruckheimer is the consummate professional. He is attentive and interested in making sure that you are completely satisfied with the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ford Service in Frederick, MD

Good experience. Bill is the best service advisor I've met to this day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New Car!

I felt my treatment at Frederick Motor Co was fair. The process was painless and done as quickly as possible. Not liking to bicker over price I felt I was given a fair price and never felt pressured.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2013 Focus Maintenance

Service reps are always courteous and kept me informed of any problems and solutions required.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Timothy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope you continue to choose The Frederick Motor Company for all your vehicle needs! Take care!

Vehicle Repair

Willingness to listen to, and work with me to satisfactorily correct the problem.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Reviews like yours provide encouraging feedback. It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Great service. Very professional and prompt

Scott Rosenfeld was great, very professional , knowledgeable and friendly. We needed to leave by a certain time and he had us done in time! Highly recommend him and Frederick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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