Vandergriff Chevrolet

Isaac was absolutely amazing! Be sure to ask for him! His extensive knowledge about our Silverado and his attentive approach made our experience standout.

We will not be returning to Vandergriff Chevy due to the excessive wait time we experienced after purchasing our vehicle. We traveled three hours specifically to buy a particular model. Despite arriving at 8:50 am for our 9 am appointment with Cecilia D.—who was unavailable at the time—we were assisted by Daniel P. The test drive and sales negotiations were completed around 10:30 am. However, we waited until approximately 1:00 pm to finalize everything with Jessica in Finance. Finance faced some challenges with equipment, but Paris stepped in to help with printing the paperwork. We were then informed by Daniel that our vehicle was still in PDI and awaiting detailing. This was particularly frustrating as we had been assured that the vehicle would go directly to PDI and detailing after the negotiation was finished. We ended up waiting an additional two hours for the vehicle after completing the finance process. In total, we spent over six hours trying to complete this purchase. In my thirty years of buying cars, I have never experienced such a long wait. The updates from Daniel were inaccurate, and we received only one follow-up from Sales Manager Parks immediately after the purchase, with no further communication during the four and a half hours of waiting. The Sales Manager should have kept us better informed about the vehicle's status. Daniel should have been clearer about the delay, and your service center needs to address why the PDI and detailing took so long. After the sale, Daniel mentioned that we would receive a survey and encouraged us to let him know if we were dissatisfied. I was honest with him before leaving, stating that Vandergriff Chevy had failed us and that we would not be returning. I cannot, in good faith, recommend Vandergriff to others looking to buy a vehicle.

Emily and Travis were so awesome and helpful! Cannot express enough how good they are at what they do! Very much appreciated! Would recommend these two to others!

Had a fantastic experience selling my car to Carlos. This was my first time selling, and he was very attentive, informative, and was able to get me a very fair and competitive price for my car. The whole process was super efficient and customer service was great as everyone was very nice and accommodating. Highly recommend working with Carlos!

Carlos, Scott, and the finance office were all amazing to work with. No back and forth, met my budget needs with no hassle. Great car buying experience. I will return for sure!

Vandergriff Chevrolet is clean, friendly and helpful with plenty of options to chose from. Thank you

Beware of Vandergriff Chevrolet. Complete lack of Ethics. Watch out for Cotton, Manager Finance Lesha, Sales Manager Isaac, Sales Davis, Sales These people will bait you. I showed up with a certified check to purchase a vehicle. They drug feet delaying sending PO to my bank. Then sold vehicle while I drove to dealership after work. Now I have to cancel financing with my bank and remove from my personal insurance. Then they offered to have Director call me back next day with an offer for alternate vehicle...Still waiting. Ha. These people have no soul, no heart or ever heard the word ETHICS. They will lie to you then lie again. This is the worst dealer in Texas. Deal with these people at your own risk.

The customer service experience at this dealership has been very disappointing. After purchasing a new truck, I have encountered ongoing issues with the reliability and performance of the vehicle. Additionally, the level of customer support and responsiveness from the dealership staff has been unacceptable. I believe the dealership should make significant improvements to their service quality and address the reliability problems with the vehicle in a timely and satisfactory manner. Customers have a reasonable expectation of reliable products and attentive, professional service, which does not seem to be the case here. Vianey Vega has made my experience with Vandergriff Chevrolet a nightmare. I will never recommend nor do business with this location ever again.

Financing did not go over final numbers & added undisclosed fees.Vehicle had quarter of tank & was not detailed as agreed.

I had a great experience buying a truck from Vandergriff Chevrolet. The staff was friendly and helpful, and the process was smooth and efficient. Highly recommend!