Reviews
I scheduled service online for an oil change and also asked that they check under my hood for a burning smell. My service provider said ok it’ll be$225 to check it out and you have a recall we can take care of as well. I ended up cancelling the diagnostic due to the cost but nothing else. It appears only the recall was completed. No oil change. The light came on the the truck telling me I’m overdue for an oil change, the sticker wasn’t changed and my tire was still reading low. I have tried calling to speak to a manager 2 days in a row and left messages with no call back to resolve this issue.
I scheduled service online for an oil change and also asked that they check under my hood for a burning smell. My service provider said ok it’ll be$225 to check it out and you have a recall we can take care of as well. I ended up cancelling the diagnostic due to the cost but nothing else. It appears only the recall was completed. No oil change. The light came on the the truck telling me I’m overdue for an oil change, the sticker wasn’t changed and my tire was still reading low. I have tried calling to speak to a manager 2 days in a row and left messages with no call back to resolve this issue.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Chassidy, Thank you for sharing your experience. We’re very sorry to hear about the frustration and lack of follow-up you’ve encountered. If you scheduled an oil change, that service should have been completed and clearly documented, regardless of declining the additional diagnostic. We’re also concerned that you’ve made multiple attempts to reach a manager without receiving a call back. You should not have to chase communication to resolve an issue like this. This is not the level of service we strive to provide. We will be contacting you, however if you haven’t heard from us yet, please contact me. Antonino Gargiulo, General Manager, 813-865-7002
Poor service. Salesperson did not show up for scheduled appointment. The car came for was already sold but I was not informed.
Poor service. Salesperson did not show up for scheduled appointment. The car came for was already sold but I was not informed.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback. We’re very sorry to hear about your experience. We understand how frustrating and inconvenient this experience is, and we apologize for the lack of communication. We would be happy to speak with you further. Please contact me. Antonino Gargiulo, General Manager, 813-865-7002
Was making an inquiry on a new vehicle with a trade-in. After being low balled several times by the salesman, he then started to talk to me as if this was my first time buying a car and like I was an educated individual. He was condescending and extremely rude. Would not recommend working with them at all.
Was making an inquiry on a new vehicle with a trade-in. After being low balled several times by the salesman, he then started to talk to me as if this was my first time buying a car and like I was an educated individual. He was condescending and extremely rude. Would not recommend working with them at all.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience. We’re very sorry to hear that your interaction left you feeling disrespected. Negotiations can sometimes be uncomfortable, but they should always be handled professionally and respectfully. No customer should ever feel talked down to or treated as though their experience or knowledge is being dismissed. We would be happy to speak with you further about this experience. We will be contacting you, however if you haven’t heard from us yet, please contact me. Antonino Garguilo, General Manager, 813-865-7002
The salesman Gump, sales manager Rich made the process simple. This was a car for my wife and Gump even came in on his day off to complete the deal
The salesman Gump, sales manager Rich made the process simple. This was a car for my wife and Gump even came in on his day off to complete the deal
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly but slow. 4+ hrs to change oil with an appointment. All so far for now.
Friendly but slow. 4+ hrs to change oil with an appointment. All so far for now.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
auman50mikeeee, thanks so much for rating us so high! Be safe on the road!
We have been a customer of Courtesy KIA of Brandon for 10 years. They are phenomenal in every way!
We have been a customer of Courtesy KIA of Brandon for 10 years. They are phenomenal in every way!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Darryl was incredible and helped get us exactly what we needed! This was not our first time buying a car from him and will likely not be the last.
Darryl was incredible and helped get us exactly what we needed! This was not our first time buying a car from him and will likely not be the last.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I found the staff is always friendly and happy to answer questions. Nick is a real joy to work with. He is very knowledgeable and eager to answer questions.
I found the staff is always friendly and happy to answer questions. Nick is a real joy to work with. He is very knowledgeable and eager to answer questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Multiple issues: - Sensor issue upon buying - poor communication cross functionally - Caused my license to be suspended bc they never notified fldhmv they bpught my trade in and state of thought I had a lapse of insurance - cocky sales professionals Look up emails from KRISTY SCHWADE- had to involve leadership 3 levels up to get traction on anything
Multiple issues: - Sensor issue upon buying - poor communication cross functionally - Caused my license to be suspended bc they never notified fldhmv they bpught my trade in and state of thought I had a lapse of insurance - cocky sales professionals Look up emails from KRISTY SCHWADE- had to involve leadership 3 levels up to get traction on anything
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Joshua, Thank you for taking the time to share this feedback. We're very sorry to hear about the multiple issues you experienced, especially those involving communication breakdowns and the serious inconvenience related to your license status. That is understandably upsetting and not the experience we want for any customer. We would like to speak with you further about this experience. We will be contacting you, however if you haven't heard from us yet, please contact me. Antonino Gargiulo, General Manager, 813-865-7002
Excellent service. My sales person John Hyde was amazing and easy to work with Sebastian in the finance department was also great. I highly recommend this dealer. We drove an hour and 20 minutes to pick up our vehicle and it was all worth it. Very happy customer.
Excellent service. My sales person John Hyde was amazing and easy to work with Sebastian in the finance department was also great. I highly recommend this dealer. We drove an hour and 20 minutes to pick up our vehicle and it was all worth it. Very happy customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Jenny! We're thrilled to hear that John and Sebastian provided you with excellent service and made your experience enjoyable. Your recommendation means a lot to us, and we look forward to supporting you again in the future!