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Five Star Ford

(8,849 reviews)
Visit Five Star Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 23 awards
2022 state dealer award 2021 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2013 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (817) 854-3653 (817) 854-3653
Used (817) 854-3654 (817) 854-3654
Service (817) 854-3656 (817) 854-3656

Inventory

See all 760 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2003.
We have been recognized several times by Ford Motor Company with every major award that they have to offer. Winning awards however has never been our goal. In the words of Sam Pack: We will provide the best possible service and an atmosphere of professionalism to all our customers. We will treat everyone as we would like to be treated. That is the goal of every employee at Five Star Ford in North Richland Hills and we know that you'll notice it every time you visit our dealership. We would not be where we are today if it were not for our dedicated employees and wonderful customers
Taking Care of Business One Customer at a Time

Service center

Phone number (817) 854-3656

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Jason Howell headshot
Jason Howell
Sales Professional
(245 reviews)
Jeff Crabtree headshot
Jeff Crabtree
Pre-Owned Sales Manager
(229 reviews)
William May headshot
William May
Sales Professional
(218 reviews)
Brieanna Lopez headshot
Brieanna Lopez
Sales Professional
(106 reviews)
Carlos Hernandez headshot
Carlos Hernandez
Sales Professional
(105 reviews)
Lewis Bass headshot
Lewis Bass
Sales Professional
(92 reviews)
Gary White headshot
Gary White
New Vehicle Sales Manager
(66 reviews)
Kyle Crowley headshot
Kyle Crowley
Finance Manager
(60 reviews)
Chris Lewis headshot
Chris Lewis
Finance Manager
(54 reviews)
Preston Allerheiligen headshot
Preston Allerheiligen
Sales Professional
(50 reviews)
Marie Chase headshot
Marie Chase
Fleet Finance Manager
(47 reviews)
Ron Baron headshot
Ron Baron
Service Advisor
(39 reviews)
Betty Watkins headshot
Betty Watkins
Employee Relations Manager
(35 reviews)
Darrin J. Cline headshot
Darrin J. Cline
Fleet Sales Manager
(21 reviews)
Gary Crosby headshot
Gary Crosby
Sales Professional
(17 reviews)
David Aguirre headshot
David Aguirre
Sales Professional
(13 reviews)
David Hill headshot
David Hill
Finance Manager
(557 reviews)
John Little headshot
John Little
Community Outreach
(410 reviews)
Lee Clanton headshot
Lee Clanton
Sales Professional
(317 reviews)
David McGee headshot
David McGee
Finance Manager
(42 reviews)
Joshua Fichter headshot
Joshua Fichter
General Manager
(185 reviews)
Justin Allerheiligen headshot
Justin Allerheiligen
New Vehicle Sales Manager
(229 reviews)
MM Ross headshot
MM Ross
Finance Director
(160 reviews)
John Hilsinger headshot
John Hilsinger
Sales Professional
(317 reviews)
Marisa Thompson headshot
Marisa Thompson
Leasing Manager
(203 reviews)
Melvin Seibel headshot
Melvin Seibel
Mobile Service
(170 reviews)
Hector Cojulun headshot
Hector Cojulun
Sales Professional
(166 reviews)
Ollie Jackson headshot
Ollie Jackson
Sales Professional
(133 reviews)
CarPro Show headshot
CarPro Show
Auto Expert
(130 reviews)
Mario Hurley headshot
Mario Hurley
Sales Professional
(121 reviews)
Michael Huntzinger headshot
Michael Huntzinger
New Vehicle Sales Director
(112 reviews)
Eddie Laguana headshot
Eddie Laguana
Sales Professional
(111 reviews)
Juan Hernandez headshot
Juan Hernandez
Sales Professional
(100 reviews)
Ken McLemore headshot
Ken McLemore
Sales Professional
(89 reviews)
Danny Trauth headshot
Danny Trauth
Aftermarket Sales
(76 reviews)
Josh Ingram headshot
Josh Ingram
Pre-Owned Sales Manager
(61 reviews)
Shawn Maples headshot
Shawn Maples
Pre-Owned Sales Director
(57 reviews)
Myron Martinez headshot
Myron Martinez
Pre-Owned Sales Manager
(56 reviews)
Odie Terry headshot
Odie Terry
Service Advisor
(39 reviews)
Robert Morgan headshot
Robert Morgan
Service Director
(37 reviews)
Johnny Tisdale headshot
Johnny Tisdale
Service Drive Manager
(36 reviews)
Caleb Rothganger headshot
Caleb Rothganger
Service Advisor
(31 reviews)
Jose Garza headshot
Jose Garza
Service Advisor
(25 reviews)
Joshua Lowery headshot
Joshua Lowery
Service Advisor
(20 reviews)
Sam Oreggio headshot
Sam Oreggio
Aftermarket Manager
(14 reviews)
Roger Calderon headshot
Roger Calderon
Shop Manager
(10 reviews)
Karena Favela headshot
Karena Favela
Service Office Manager
(9 reviews)
Quron "Q" Simms headshot
Quron "Q" Simms
Sales Professional
(8 reviews)
Charlie Dill headshot
Charlie Dill
Courtesy Driver
(6 reviews)
Nick Hernandez headshot
Nick Hernandez
Service Advisor
(6 reviews)
Liz Jackson headshot
Liz Jackson
Cashier
(6 reviews)
Steve Massey headshot
Steve Massey
Front Counter Parts Sales
(6 reviews)
Billy Wayne Stephens headshot
Billy Wayne Stephens
Assistant Parts Manager
(6 reviews)
Mark Welch headshot
Mark Welch
Fleet Sales
(6 reviews)
Ray Barnes headshot
Ray Barnes
Sales Professional
(5 reviews)
Bobby Bell headshot
Bobby Bell
Sales Professional
(5 reviews)
Johnny Denney headshot
Johnny Denney
Sales Professional
(5 reviews)
Rebecca Lopez headshot
Rebecca Lopez
Warranty Administrator
(5 reviews)
Scott Wilson headshot
Scott Wilson
Shop Foreman
(5 reviews)
Justin Hamaker headshot
Justin Hamaker
General Sales Manager
(4 reviews)
Oscar Ramirez headshot
Oscar Ramirez
Sales Professional
(4 reviews)
Marina Simpson headshot
Marina Simpson
Sales Professional
(4 reviews)
Kyron Christopher headshot
Kyron Christopher
Quick Lane Advisor
(3 reviews)
Juan Nicolalde headshot
Juan Nicolalde
Sales Professional
(3 reviews)
Tom Roby headshot
Tom Roby
Fleet Sales
(3 reviews)
Cody Wiggins headshot
Cody Wiggins
Executive Sales
(3 reviews)
Andy Chittenden headshot
Andy Chittenden
Service Advisor
(2 reviews)
Henry Flores headshot
Henry Flores
Sales Profesisonal
(2 reviews)
Logan Garza headshot
Logan Garza
Sales Professional
(2 reviews)
Jordan Maupin headshot
Jordan Maupin
Sales Consultant
(2 reviews)
Madelynn Cabanyog headshot
Madelynn Cabanyog
Sales Professional
(1 review)
Taylor Carnes headshot
Taylor Carnes
Appointment Coordinator
(1 review)
Supa Cox headshot
Supa Cox
Sales Professional
(1 review)
Leymi Diaz headshot
Leymi Diaz
Quick Lane Advisor
(1 review)
Eric Dunlap headshot
Eric Dunlap
Internet Director
(1 review)
Shane Foley headshot
Shane Foley
Collision Center Manager
(1 review)
Romaldo Guillen headshot
Romaldo Guillen
Service Advisor
(1 review)
Casey Irons headshot
Casey Irons
Sales Associate
(1 review)
Erik Perez Chavez headshot
Erik Perez Chavez
Sales Professional
(1 review)
Kalyn Powell headshot
Kalyn Powell
Mobile Service Manager
(1 review)
Kevin Beevers headshot
Kevin Beevers
Sales Professional
Chris Dion headshot
Chris Dion
Service Advisor
Daisy Fuentes headshot
Daisy Fuentes
Sales Professional
Kani Grace headshot
Kani Grace
Sales Associate
Brandon Johnson headshot
Brandon Johnson
Quick Lane Advisor
Jason Kubica headshot
Jason Kubica
ser
Cristian Lomas headshot
Cristian Lomas
Sales Professional
Jerry Morgan headshot
Jerry Morgan
Fleet Sales
Jason Rinella headshot
Jason Rinella
Sales Consultant
Kathryn Stephens headshot
Kathryn Stephens
Quick Lane Advisor
Don Wright headshot
Don Wright
Fleet Sales Director

Reviews

(8,849 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford from DealerRater.

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I called Five Star Ford-NRH to ask about buying a certified used car. Alfred El-Darazi called me back and setup an appointment time to meet. My wife and I met Alfred, and we had a wonderful time talking with him about our families. It turns out that Alfred and my wife were born the same year. We test drove a 2022 Ford Explorer XLT to Ford's car wash they use for detailing their vehicles. We looked at two other Explorers and a Titanium Edge xx. We were sold on the car we test drove, and completed the paperwork to finance it. Alfred hustled around preparing the 2022 Ford Explorer XLT with new plates and a full tank of gas. He was very helpful, knew the car we were going to purchase, and a good sales consultant. We are very happy with our used one owner Ford Explorer XLT. Thank you Alfred El-Darazi, we couldn't have done it without you. Mark and Debbie

I called Five Star Ford-NRH to ask about buying a certified used car. Alfred El-Darazi called me back and setup an appointment time to meet. My wife and I met Alfred, and we had a wonderful time talking with him about our families. It turns out that Alfred and my wife were born the same year. We test drove a 2022 Ford Explorer XLT to Ford's car wash they use for detailing their vehicles. We looked at two other Explorers and a Titanium Edge xx. We were sold on the car we test drove, and completed the paperwork to finance it. Alfred hustled around preparing the 2022 Ford Explorer XLT with new plates and a full tank of gas. He was very helpful, knew the car we were going to purchase, and a good sales consultant. We are very happy with our used one owner Ford Explorer XLT. Thank you Alfred El-Darazi, we couldn't have done it without you. Mark and Debbie

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Brieanna got the deal done that I coudln't do with any other dealer. I was working with 11 dealerships throughout Dallas / Fort Worth for weeks with a specific deal in mind, and Brieanna was literally the only one who got me close enought to pull the trigger. I live an hour and a half from the dealership, so it was very improtant to have everything worked out before I would go there, and she accomoted all of that and everything was simple once I arrived with no changes or surprises. Signing the papers and taking delivery of the F150 was actually surprisingly quick! No pressure from financing and they acutally got me a much better rate than I expected. I'm definitely starting here first when looking for a new Ford - absolutely worth the drive!

Brieanna got the deal done that I coudln't do with any other dealer. I was working with 11 dealerships throughout Dallas / Fort Worth for weeks with a specific deal in mind, and Brieanna was literally the only one who got me close enought to pull the trigger. I live an hour and a half from the dealership, so it was very improtant to have everything worked out before I would go there, and she accomoted all of that and everything was simple once I arrived with no changes or surprises. Signing the papers and taking delivery of the F150 was actually surprisingly quick! No pressure from financing and they acutally got me a much better rate than I expected. I'm definitely starting here first when looking for a new Ford - absolutely worth the drive!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Casey is a rockstar! Helped me get into a new car so easily 10/10 recommend for any looking for a vehicle!

Casey is a rockstar! Helped me get into a new car so easily 10/10 recommend for any looking for a vehicle!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Alfred is a just person and we were able to make a good deal and I felt good about my purchase.

Alfred is a just person and we were able to make a good deal and I felt good about my purchase.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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We had a good experience with buying our new car. Everyone was very helpful with our difficult situation.

We had a good experience with buying our new car. Everyone was very helpful with our difficult situation.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Alfred is one of the most helpful salesman that I have worked with. Very knowledgeable about the car and all the features . I would rate him as a 10 in taking care of the customer. If a buy another vehicle I hope to deal with him. Thanks for everything. Troy Beene

Alfred is one of the most helpful salesman that I have worked with. Very knowledgeable about the car and all the features . I would rate him as a 10 in taking care of the customer. If a buy another vehicle I hope to deal with him. Thanks for everything. Troy Beene

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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From the moment I stepped onto the showroom floor, Alfred greeted me with a warm smile and a wealth of knowledge. He took the time to understand my needs and preferences, guiding me through the various options with patience and professionalism. His expertise made the buying process seamless and enjoyable. Alfred was not only attentive to my requirements but also showcased the impressive features of the trucks I was interested in. He went above and beyond to ensure I felt confident in my decision, answering all my questions thoroughly. It is rare to find such dedication and customer service, and it truly made a difference. I am thrilled with my new truck and grateful for Alfred’s assistance throughout this journey. I highly recommend reaching out to him for anyone looking to buy a vehicle at 5 Star Ford. Thank you for providing such a positive car-buying experience!

From the moment I stepped onto the showroom floor, Alfred greeted me with a warm smile and a wealth of knowledge. He took the time to understand my needs and preferences, guiding me through the various options with patience and professionalism. His expertise made the buying process seamless and enjoyable. Alfred was not only attentive to my requirements but also showcased the impressive features of the trucks I was interested in. He went above and beyond to ensure I felt confident in my decision, answering all my questions thoroughly. It is rare to find such dedication and customer service, and it truly made a difference. I am thrilled with my new truck and grateful for Alfred’s assistance throughout this journey. I highly recommend reaching out to him for anyone looking to buy a vehicle at 5 Star Ford. Thank you for providing such a positive car-buying experience!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very friendly and excellent service. Sales rep that helped me , Alfred, was the best. He’s definitely why I would refer people to your location!

Very friendly and excellent service. Sales rep that helped me , Alfred, was the best. He’s definitely why I would refer people to your location!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Alfred from the first car I bought was an outstanding he was so kind found me exactly what I wanted and he is the only one to go to for all my vehicles because of him and five start there wonderful I recommend anyone wanting to new car to go to Alfred he’s truly one of a kind he will make sure your car buying is smooth and easy no hassle no push he will have your car buying experience the best and that’s why I buy all my cars with him

Alfred from the first car I bought was an outstanding he was so kind found me exactly what I wanted and he is the only one to go to for all my vehicles because of him and five start there wonderful I recommend anyone wanting to new car to go to Alfred he’s truly one of a kind he will make sure your car buying is smooth and easy no hassle no push he will have your car buying experience the best and that’s why I buy all my cars with him

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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5 Star Ford NRH has been an exceptional dealership to have bought a vehicle fro. Alfred is a salesman who is dedicated to customer and company. Alfred and MM are fantastic people to know and have enjoyed buying my vehicles over 20 years time. Thank you for your kindness and friendship.

5 Star Ford NRH has been an exceptional dealership to have bought a vehicle fro. Alfred is a salesman who is dedicated to customer and company. Alfred and MM are fantastic people to know and have enjoyed buying my vehicles over 20 years time. Thank you for your kindness and friendship.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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