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Cortese Ford Lincoln

(2,475 reviews)
Visit Cortese Ford Lincoln
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 7:30am–3:30pm
Sunday Closed Closed
2015 state dealer award
View 4 awards
2015 state dealer award 2014 state dealer award 2013 state dealer award
2015 consumer dealer award
New (888) 910-4305 (888) 910-4305
Used (866) 405-6988 (866) 405-6988
Service (888) 530-4661 (888) 530-4661

Reviews

(2,475 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cortese Ford Lincoln from DealerRater.

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Nothing short of perfect.

We leased a 2019 Ford Ranger from Tommy Ciavarri and Cortese Ford. The entire experience was simple, understandable and above board. My wife doesn't have a lot to smile about but you can not wipe the smile from her face when she gets in her flashy blue truck. Tom, you are the reason she smiles. God Bless You and your professional coworkers at Cortese Ford. As a side note we have to drive by a non commissioned Ford dealership to get to Cortese. They couldn't help us. So they lost 2 recent and all future sales from us. Thanks, again, Tommy and Cortese...you rock the block!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Retsof176, we're pleased to hear everything was completed to your satisfaction! We hope you continue to choose Cortese Ford Lincoln, Inc. for all your vehicle needs! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

Oil change and tire rotation

Patrick is always good to me. He always gets me in and out! Very quick service! He is always friendly greets with a smile. Thanks Patrick!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Alisha91419, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

Very friendly and helpful

Found the truck I wanted for a fair price. Phil Valenti is a very great sales men that will do what ever it takes to make you happy...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dnickel1017, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

I needed routine oil change....

The people in the Service Dept. are always courteous, friendly, helpful, professional and accommodating. I've never been disappointed with the work done on my vehicle....The Service has always been exceptional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Leandrakosmoski, we appreciate your feedback of our Staff's outstanding service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Samantha Cortese Customer Relations Manager 585-277-3214

10,000 mile service and recall on door latches

This Ford location has been my place for service for many(1974)years. They have always provided me with excellent service be it a simple oil change to major repair work. I have never met an employee that didn't treat me with respect. The service department I would put up against anyone in this field. Darren VanOrden is notch and is a pleasure working with to solve my issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Gridgnome, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Cortese Ford Lincoln, Inc., we value our customers and we look forward to seeing you on your next visit. Take care! Samantha Cortese Customer Relations Manager 585-277-3214

Dealer/salesperson review

I was very happy with my buying experience. The sales staff was friendly and honest with me. There was no high pressured sale. The vehicle was delivered clean and in good condition. The sales person took the time to go over key options prior to leaving the dealership. I would recommend this dealership/salesperson to anyone looking for a good quality dealership with a focus on customer service and satisfaction. I would have no hesitation going back to this dealership/salesperson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Glenn51, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

Leasing Experience

My leasing experience was quick and easy. My sales person sold me what I wanted, not what they wanted to sell me. Everyone was friendly. I love my Ford Escape.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Lts58, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Cortese Ford Lincoln, Inc., we value our customers and we look forward to seeing you on your next visit. Take care! Samantha Cortese Customer Relations Manager 585-277-3214

Good dealership with decent staff, nice amenities

Great experience overall except I wasn't given any free oil change coupons even though I asked the owner in an email telling him I would love to try out his service garage at the Lincoln side of the dealership. Would have appreciated even one coupon or maybe a hundred bucks off the car price.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Cal23, we're pleased to hear everything was completed to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your next visit! Samantha Cortese Customer Relations Manager 585-277-3214

already recommending them to my friends and relatives

quick clean information. not a lot of old style jargon and what can we do to get you in a car today from the past. They give you the information you need so you can digest what it is to own a car from them and let you take it in without a lot of pressure and sales pitching. Knowledgeable about the cars and trucks that they sell and what optional items you should look at for our area. Chris Great job as usual and Joe always a pleasure to be in your showroom. ! The Starr Family. !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mr.start, our Staff works hard to go the extra-mile for our valued guests! We hope you continue to choose Cortese Ford Lincoln, Inc. for all your vehicle needs! Take care! Samantha Cortese Customer Relations Manager 585-277-3214

Fast, Courteous, Professional Service

After purchasing a 2017 Ford Van, I needed an Inspection, and also had a concern that one of the Fog Lamps was not working. When I arrived at Cortese Ford, they got me right into service with no waiting. The mechanic, Mark, performed the state inspection and then looked at the fog lamps. He had me look at them as he turned the steering wheel. Then he explained that when making a turn, they are used as cornering lights, and were working properly. Very knowledgeable and honest. I recommend Cortese Ford for great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Et_gohomme, we appreciate your recommendation of our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Samantha Cortese Customer Relations Manager 585-277-3214