Cortese Ford Lincoln

It wasn't great, not having the option to get a loaner while the vehicle was being repaired was a big pain point. It took 2 weeks for the vehicle to be looked at even though the website showed availability for the day I booked dropping it off. Communication about timelines for diagnosing the issue was unclear and I often had to text 3 separate numbers just to reach the mechanic. Once the issue was identified it took another couple of weeks for work to begin on tearing apart the vehicle. My vehicle never seemed like a priority, as it took 6 weeks just to learn the repairs were not covered by the recall. I was honestly relieved it wasn't covered because that way I was able to just cut ties with the dealership and Ford, as I would have to imagine getting the vehicle actually fixed and getting parts to fix the vehicle would have taken atleast another month or more. I understand and can be patient if there are other vehicles/work that needed attention, but it may be in the best interest of the customer to not accept additional work or close all availability to schedule service on your website when your service team is over loaded. Since the website showed you had availability I booked the appointment, but again if I had known it was going to take so long to even look at the vehicle I would have just taken the vehicle to another dealership. The only sense of urgency I received regarding, the vehicle came when I would send texts or call once a week asking for an update. Overall not the greatest experience and I decided to buy a Mazda after all the issues with this vehicle after having fords my entire life.

Thanks to Darren Van Orden for I will always trust his expertise in keeping my car in tip top shape. I have been a loyal customer of Cortese Ford for decades. Customer loyalty hard to come by these days. I will always go to Darren for the relationship build trust for some places your just another face. Cortese Ford is the place to go to buy a car for it not just not buying but keep it running right.

1) The service dept. staff are very polite and eager to help. But they lack experience/training. My appointment was scheduled two weeks in advance for a Monday morning. I dropped it off over the weekend. Then, late Monday morning, service called and told me they could not begin work until Wed. The work was not complete until the following Tuesday (eight days later). You can't expect to collect stars for this. The communication is poor amongst staff and out to the customer. The service dept. staff are unable to articulate reasons for what's happening in the shop. They're uninformed. My service rep. told me he did not know the tech working on my truck had a scheduled vacation day on Friday. He offered this as an excuse!. 2) When I asked service why the cost to install a cooling system hose was $850 there was no answer. Nobody knows why it costs so much. I purchased the hose from Cortese. I will have somebody else put it in or do it myself. I looked at it. If it takes more than one hour somebody is doing something wrong. 3) I requested a NYS INSP while the truck was there for other reasons--but the tech did the inspection after disconnecting power for other work. As such, the ECM monitors were not set and he had to fail it. Ridiculous! The service department asked me to return with the truck next week to get the inspection completed. And they charged me for it! I don't have time for this. Even if they drop everything on my return trip this will take 30 minutes. I don't have time for these mistakes. Service staff don't understand this is a big deal for me. I'm busy. Anyway, everyone is trying and everyone is polite. My perspective is the service department lacks leadership and accountability. Staff inexperienced and/or untrained. They're not talking to each other and the planning is poor at best. I see it all as a management problem/failure.

From top to bottom the Cortese family always goes above and beyond for local service and response time. John Jr. and Daren continue to help our local business fleet on a recurring bases time and again.

Service was done and everything is in good working order. Just wish communication was a bit better but all and all was happy with the service.

Was my first time in service dept. Service rep Zach was overly pleasant professional and knowledgeable. Zach explained the entire process. Zach called me with updates and went over and beyond in extraordinary ways to make me for as long as I own this Ford truck if I ever need any kind of service I will reach out to Zach directly.

I'd give you zero stars if I could. Brought my truck in to get repairs and a month later after getting lied too, they never even looked at it. It never left the spot I parked it in. I went with Cortese cause they've been around a long time but they're service was less an abhorrent. No car for A MONTH and I had to take it elsewhere. Worst experience you can ever have

My car buying experience was so easy at Cortese! Lots of thanks to the staff. Bryce Seeley worked his magic to help me get the deal i needed. I look forward to my future visits for routine service and possible new buys in the future.

We had a great experience dealing with Crest Cadillac in Syracuse, The salesman ( Christian Otis ) was very helpful in explaining everything and with all of the paperwork required. He was very pleasant and helpful on the test drive, explaining all of the controls for us. He worked hard on the paperwork, even making phone calls for information we neglected to provide. We are totally satisfied with the entire process.

Difficult to drop off truck…little room to maneuver and only one door. Facility was old, waiting room was disgustingly out dated and just plain nasty. Purchasing a vehicle means the customer purchases the support and service facility as well. I will not lease another Ford as this is the second outdated, filthy service facility provided by Ford during this lease. Toyota and Honda have excellent service facilities. As for the actual service… mediocre at best. No safety feedback report, denied the availability of transportation which I needed twice. Truck didn’t have interior protection mats during “servicing”