Cortese Ford Lincoln

Very friendly and helpful took the time to show how everything works and made it a easy experience.

Cortese has excellent fast fianaceing about a hour or so in and out and the staff is so friendly not because you are buying a vehicle that's just the way Cortese family is and multiple check ups how do you like your new vehicle that's the difference between a corporate companys and a family owned my process at cortese was so smooth I went back following week a bought another vehicle process even faster just unbelievable cortese is number 1 in customer service Recommend you won't be disappointed. Thank you Cortese for a smooth experience that's how buying a vehicle should be .

Switched service from the dealer I purchased the car from because their department was slow, unprofessional and unreliable. Cortese Ford service department is far superior. The service manager, Darren, was responsive, knowledgeable, professional and pleasant. The communication was excellent and the work was completed quickly. I know I can rely on Cortese Ford service department for future repairs and maintenance.

Very good Customer Service - they never stopped working with me until the “price was right” - they took care of everything I requested done before the purchase .. and when I got there, it was sitting in the showroom with a big bow on it🥰

Been going to Cortese Ford for 25+ years. We’ve purchased and leased vehicles and used their collision shop. This latest visit was for an oil change on our 2023 Ford Explorer and their service dept is the only place I trust my 2004 Mustang GT convertible. Great service department and staff. They do quality work.

CORTESE has a customer oriented sales team and are very knowledgeable-especially Bryce Seely in sales! Thank you!

It wasn't great, not having the option to get a loaner while the vehicle was being repaired was a big pain point. It took 2 weeks for the vehicle to be looked at even though the website showed availability for the day I booked dropping it off. Communication about timelines for diagnosing the issue was unclear and I often had to text 3 separate numbers just to reach the mechanic. Once the issue was identified it took another couple of weeks for work to begin on tearing apart the vehicle. My vehicle never seemed like a priority, as it took 6 weeks just to learn the repairs were not covered by the recall. I was honestly relieved it wasn't covered because that way I was able to just cut ties with the dealership and Ford, as I would have to imagine getting the vehicle actually fixed and getting parts to fix the vehicle would have taken atleast another month or more. I understand and can be patient if there are other vehicles/work that needed attention, but it may be in the best interest of the customer to not accept additional work or close all availability to schedule service on your website when your service team is over loaded. Since the website showed you had availability I booked the appointment, but again if I had known it was going to take so long to even look at the vehicle I would have just taken the vehicle to another dealership. The only sense of urgency I received regarding, the vehicle came when I would send texts or call once a week asking for an update. Overall not the greatest experience and I decided to buy a Mazda after all the issues with this vehicle after having fords my entire life.

Thanks to Darren Van Orden for I will always trust his expertise in keeping my car in tip top shape. I have been a loyal customer of Cortese Ford for decades. Customer loyalty hard to come by these days. I will always go to Darren for the relationship build trust for some places your just another face. Cortese Ford is the place to go to buy a car for it not just not buying but keep it running right.

1) The service dept. staff are very polite and eager to help. But they lack experience/training. My appointment was scheduled two weeks in advance for a Monday morning. I dropped it off over the weekend. Then, late Monday morning, service called and told me they could not begin work until Wed. The work was not complete until the following Tuesday (eight days later). You can't expect to collect stars for this. The communication is poor amongst staff and out to the customer. The service dept. staff are unable to articulate reasons for what's happening in the shop. They're uninformed. My service rep. told me he did not know the tech working on my truck had a scheduled vacation day on Friday. He offered this as an excuse!. 2) When I asked service why the cost to install a cooling system hose was $850 there was no answer. Nobody knows why it costs so much. I purchased the hose from Cortese. I will have somebody else put it in or do it myself. I looked at it. If it takes more than one hour somebody is doing something wrong. 3) I requested a NYS INSP while the truck was there for other reasons--but the tech did the inspection after disconnecting power for other work. As such, the ECM monitors were not set and he had to fail it. Ridiculous! The service department asked me to return with the truck next week to get the inspection completed. And they charged me for it! I don't have time for this. Even if they drop everything on my return trip this will take 30 minutes. I don't have time for these mistakes. Service staff don't understand this is a big deal for me. I'm busy. Anyway, everyone is trying and everyone is polite. My perspective is the service department lacks leadership and accountability. Staff inexperienced and/or untrained. They're not talking to each other and the planning is poor at best. I see it all as a management problem/failure.

From top to bottom the Cortese family always goes above and beyond for local service and response time. John Jr. and Daren continue to help our local business fleet on a recurring bases time and again.