Reviews
Great Place for Repairs
Service Department was very quick to find our problem with our car. They gave us a call with the quote the next day and had our car ready soon there after. We are very pleased with our experience with the Service Department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Martinez, providing you and your vehicle with efficient repair is our goal. Thank you for sharing your experience with the service department at Sam Pack's Five Star Ford in Carrollton. We appreciate your business, Drew Crysdale, Service Manager. 972-446-5000
Service at Five Star Ford
Great experience. Service Advisor Clay was spectacular.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your feedback John. Your time and your vehicle are very valuable to us at Five Star Ford Carrollton. Please call on us anytime with any vehicle needs you may have. Thank you, Trey Russell, GM, 972-446-5000.
One of the best car buying experiences.
No pressure, no games made this a pleasant car buying experience. I normally go into a dealership ready for battle but at this dealership there was no war being fought. Jess Smith’s easy going personality along with her co-workers made this one of my best if not the best experience for me. Sam Pack for recommended to me and I will recommend to others. Tom Oliver
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Ford, T.oliver. We love hearing our staff provided you possibly the best buying experience and we will always do our best to continue to offer ease of services at Five Star Ford Carrollton. We are thankful to have you as our customer, RJ Rebolloso, GSM. 972-242-6415
Five Star Ford in Carrollton is five stars.
Professional, courteous, and fast from the GM to the Service department, especially Jess Smith and Alexandra Benvenuto. Good to know that Five Star Ford is close by to service my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Danny, we are glad we are close by you too! Thank you for choosing Sam Pack's Five Star Ford Carrollton as your car dealer. We look forward to providing 5 star service for your automotive maintenance. Thank you, RJ Rebolloso, GSM. 972-242-6415
Andrew
Excellent experience from beginning to end. I would recommend the team
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Kozlowski, Congratulations on the purchase of your new Ford. We are happy you chose Sam Pack's Five Star Ford Carrollton for your automotive needs. Thank you, RJ Rebolloso, GSM. 972-242-6415
Great Buying Experience
Friendly, Profession Staff. Never Felt pressured to buy. Transparent buying process. My vehicle was being delivered from another location so it took some time but they were upfront and told me I could come back instead of waiting and they would call me when it was ready.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your feedback Charles. You are a valued customer at Five Star Ford Carrollton. Please call us anytime with any vehicle needs you may have. Congratulations and thank you, Trey Russell, GM, 972-446-5000.
Ford Edge
Great Customer Service.-Clean showroom- very clean outside the building- everyone was very friendly and i seemed to be very much a family atmosphere - was made to feel right at home. Even saw a few employees from before that remembered me even by name.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Welcome home Mary, and thanks for your warm comments. We value your time and your vehicle at Five Star Ford Carrollton. Please call on us anytime with any car care needs you may have. Congratulations and thank you, Trey Russell, GM, 972-446-5000.
WARRANTY VISIT
I BOUGHT MY NEW TRUCK FROM THE DEALERSHIP AND WAS SEEKING A REPAIR UNDER THE FACTORY WARRANTY FROM THE LOCATION THINKING I WOULD BE TREATED GREAT. THEY DID NOT OFFER ANY ACCOMMADATIONS TO WORK WITH ME SINCE THEY WANTED TO KEEP MY TRUCK FOR A FEW DAYS. IF YOU BUY FROM THE DEALERSHIP THEY WOULD GIVE YOU A LOANER BUT THEY ONLY HAVE ONE VEHICLE WHICH IS WORTHLESS BENEFIT FOR THE SIZE OF DEALERSHIP AND QUANTITY OF VEHICLES THEY SELL. APPEARS THEY DO NOT CARE ABOUT KEEPING CUSTOMERS AFTER THE PURCHASE.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your feedback Brian. We value your time and your vehicle at Sam Pack's Five Star Ford Carrollton. Our goal is to always give you as much support as we can while taking care of any warranty issues. Please call us anytime with any vehicle needs you may have. Thank you, Trey Russell, GM, 972-446-5000.
FORD EDGE
EVERY THING WENT GREAT MOODY WAS GREAT THEY DID A GREAT JOB ON THE EDGE
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mr. Hardesty, thank you for choosing Five Star Ford Carrollton to service your Ford Edge. We appreciate the acknowledgement for Kevin Moody and we thank you for your business. Safe travels, Drew Crysdale, Service Manager 972-446-5000
Camile
I've purchased several cars from this dealership and the one things that keeps me coming back is the people that work there. Always very professional and willing to help or find the answer too. My cars have been good. All have been new purchases. Been doing business with 5 Star Ford in Carrollton, TX for about 40 years. Awesome dealership. Never have to take care back after repairs either.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your feedback Debbo. You are a valued customer at Sam pack's Five Star Ford Carrollton. We appreciate your time and your vehicles and will always be here for you. Thank you for so many years of loyalty to our dealership. Sincerely, Trey Russell, GM, 972-446-5000.