Reviews
Claudia Torres is by far the most helpful sale consultant this was going to be my very first purchase directly from the dealership and might I say Claudia made my first purchase very easy and smooth was very patient with all my questions and concerns and was very helpful she would constantly kept me updated if she didn’t have the answer to one of my questions she would ask the person that could and communicate was key throughout the entire! Super glad she made my first purchase very easy and stress free! Will be bringing her more business in the future!
Claudia Torres is by far the most helpful sale consultant this was going to be my very first purchase directly from the dealership and might I say Claudia made my first purchase very easy and smooth was very patient with all my questions and concerns and was very helpful she would constantly kept me updated if she didn’t have the answer to one of my questions she would ask the person that could and communicate was key throughout the entire! Super glad she made my first purchase very easy and stress free! Will be bringing her more business in the future!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind words, Carloshdz214! Congratulations on your very first purchase at Five Star Ford Carrollton. We are so happy to hear that Claudia made the entire experience easy, smooth, and stress-free for you. Her patience, constant updates, and commitment to getting you the right answers every step of the way is exactly what sets her apart. We truly appreciate your trust and loyalty, and welcome your vehicle questions at 972-242-6415. Best regards, Trey Russell, General Manager
The service was excellent from You guys. Good job from all of you hopefully the truck will be good for many years to come, thanks.
The service was excellent from You guys. Good job from all of you hopefully the truck will be good for many years to come, thanks.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you, elguapo607, so much for the kind words! We are thrilled to hear that you had an excellent experience with our service team. Our goal is to provide dedicated service to every customer. We have no doubt your truck will serve you well for many years to come! When you are ready for your next maintenance appointment, reach us at 972-446-5000. Safe travels and thank you for choosing Five Star Ford Carrollton. Take care, William Miller, Service Director
I bought a brand new Explorer from this dealership, and it has been the worst vehicle experience I have had in 40 years. I was told by their finance guy I would get a loaner of equal value if ever needed, as well as any minor body damage fixed, with the purchase of a policy at $50.00 additional per month. I've had 4 or 6 recalls in the first 10K miles, and was left stranded in Frisco when it broke down. It has been painful argument every time to get them to honor their agreement, and get me a comparable loaner when needed. The finance department lies, and the service department plays ignorant. This dealership is a scam...stay away.
I bought a brand new Explorer from this dealership, and it has been the worst vehicle experience I have had in 40 years. I was told by their finance guy I would get a loaner of equal value if ever needed, as well as any minor body damage fixed, with the purchase of a policy at $50.00 additional per month. I've had 4 or 6 recalls in the first 10K miles, and was left stranded in Frisco when it broke down. It has been painful argument every time to get them to honor their agreement, and get me a comparable loaner when needed. The finance department lies, and the service department plays ignorant. This dealership is a scam...stay away.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
David Baldovin did an excellent job helping us with the purchase of our new Ford truck. Go see him, you won’t be disappointed.
David Baldovin did an excellent job helping us with the purchase of our new Ford truck. Go see him, you won’t be disappointed.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Joev, David is the best! We’re so glad he could help you with your new Ford truck purchase at Five Star Ford Carrollton. Thank you for the kind review and the recommendation—we look forward to helping you enjoy your truck. Reach David and our team at 972-242-6415 for technical or care advice. Congratulations and thanks again, Trey Russell, General Manager
Sales and finance teams worked wonders to get us exactly what we wanted! More than we expected and better than we hoped for in both product selection and customer service.
Sales and finance teams worked wonders to get us exactly what we wanted! More than we expected and better than we hoped for in both product selection and customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Scott, for the five-star review! We are so pleased to hear that our sales and finance teams were able to exceed your expectations. Delivering a seamless experience from product selection to final signatures is our top priority. Congratulations on your new purchase, and thank you for choosing Five Star Ford Carrollton. We look forward to addressing your new Ford questions at 972-242-6415. Best regards, Trey Russell, General Manager
Purchased many trucks through the years. This was by FAR the best experience I’ve ever had. Start to finish, it was pressure free, easy and relaxing. Everyone person we worked with, all stages, was kind and honest. Our salesperson, Karla, was simply the best. I’ll never again buy from any other dealership. I’ll be back to Sam Pack again soon, and will tell everyone I know to go there. And I’ll always ask for Karla!
Purchased many trucks through the years. This was by FAR the best experience I’ve ever had. Start to finish, it was pressure free, easy and relaxing. Everyone person we worked with, all stages, was kind and honest. Our salesperson, Karla, was simply the best. I’ll never again buy from any other dealership. I’ll be back to Sam Pack again soon, and will tell everyone I know to go there. And I’ll always ask for Karla!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
A huge thank you, Jeff, for choosing Five Star Ford Carrollton for your latest truck purchase. It’s a major compliment to be called the 'best experience' by a seasoned truck buyer! We agree—Karla is simply the best, and we’ll be sure to share your feedback for taking such great care of you. If there is anything else we can do for you, please stop by or call 972-242-6415. We want you to fully enjoy your new Ford. Best regards, Trey Russell, General Manager
Matt was great to work with on the purchase of my 2015 F250, he was very helpful in every way.
Matt was great to work with on the purchase of my 2015 F250, he was very helpful in every way.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate the feedback, jmoeller5757! It’s great to hear that Matt provided the helpful service we strive for during your F-250 purchase. Thank you for trusting our team with your business at Five Star Ford Carrollton, and please don't hesitate to reach out to 972-242-6415 if you need anything else. Congratulations and thanks for shopping at our dealership. Best regards, Trey Russell, General Manager
I’ve been doing business with Sam Pack for several years now, and there’s a reason I keep coming back. The team here is incredible to work with… professional, straightforward, and they genuinely take care of their customers. They just helped put me into my dream truck, and I can’t get the smile off my face. A huge thank you to Raj Patel and David Baldovin for going above and beyond and making the whole experience smooth and enjoyable. I’m about to turn 54 years old, and I feel like a kid again sitting in the driver’s seat of this Ranger Raptor. Absolutely love this truck. You’ve earned a customer for life. I can’t say thank you enough.
I’ve been doing business with Sam Pack for several years now, and there’s a reason I keep coming back. The team here is incredible to work with… professional, straightforward, and they genuinely take care of their customers. They just helped put me into my dream truck, and I can’t get the smile off my face. A huge thank you to Raj Patel and David Baldovin for going above and beyond and making the whole experience smooth and enjoyable. I’m about to turn 54 years old, and I feel like a kid again sitting in the driver’s seat of this Ranger Raptor. Absolutely love this truck. You’ve earned a customer for life. I can’t say thank you enough.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Bradley, We hope you know how grateful we are that you continue to choose Five Star Ford Carrollton! Raj, David, and our entire team thank you for your amazing loyalty. Between visits, we are always available at 972-242-6415 for vehicle advice. Congratulations on your new Ranger Raptor! Best regards, Trey Russell, General Manager
Amazing help! My husband and I both got new trucks this week thanks to the amazing folks here at Sam pack! Thank you Iliana!!
Amazing help! My husband and I both got new trucks this week thanks to the amazing folks here at Sam pack! Thank you Iliana!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Kimberly, We are so excited you shopped for your new truck at Five Star Ford Carrollton. Iliana and our team want to hear from you at 972-242-6415. We want to make certain you fully enjoy your Ford. Congratulations and thank you for your business. Best regards, Trey Russell, General Manager
We will definitely be back.Matthew was great very respectful and can really read your needs, He was on target the whole time. The used car manager also top notch and the finance department very helpful and educated on information he shared with us to help on our decision. Definitely 5 Star
We will definitely be back.Matthew was great very respectful and can really read your needs, He was on target the whole time. The used car manager also top notch and the finance department very helpful and educated on information he shared with us to help on our decision. Definitely 5 Star
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations, Helen! It is our goal at Five Star Ford Carrollton to provide a focused experience every time, and it sounds like Matthew hit the bullseye. . We are also happy to hear that our ssles team provided the expert, educational support you needed to make a confident decision. Buying a vehicle is a big step, and we're glad we could make it a smooth one for you. Thank you for your trust and your business—we look forward to hearing from you again at 972-242-6415. Best regards, Trey Russell, General Manager