Jeep Chrysler Dodge RAM of Ontario

I wish i had read these reviews prior to going to this dealership, what a fiasco. These reviews are spot on. Watch out for carl in service very rude person with no customer service skills whatsoever.

Malika in Sales is all you can ask for …. She provides accurate info, great at follow up and if she doesn’t have the answer, she tracks it down in a very timely manner. It was a pleasure working with her and I hope to work with her again in the future.

I’m reading a similar review of the same issue I’m coming across. One I’ve have asked numerous of times to speak to a person who runs the place. My first few times have been fine… but now I’m having to take my car recent for a cylinder injector then 02 señsors and now it’s my señsors and Cadillac converters. The service advisor Joelieen why is she even in that department. This time I feel like I’m being ripped off the don’t do what they say there gonna do. I’m I don’t recommend this place. My car now has been in there shop for two weeks and I can’t get a phone call. Joellen told me I’d get a call Monday today is Monday and no call!. I will be reporting to this place BBB and you should too!!

Had an appointment to test drive a specific vehicle, dealer called to confirm my appointment two hours ahead of time, I drove 90 minutes to find that they had sold that vehicle the previous day.

⭐ Review for Jeep Chrysler Dodge of Ontario I took my Ram 1500 EcoDiesel to Jeep Chrysler Dodge of Ontario for a check engine light. I had already diagnosed the issue and told them it was code P2080 – the DPF inlet exhaust temperature sensor. They went ahead and replaced the sensor, which I later found out typically takes 0.5 to 1.0 hours of labor. However, they charged me 2 hours at $284.24/hr, plus $195 for the part, totaling $780.54. They did not display labor hours on the invoice, which I believe is required. On top of that, the service advisor tried to upsell me on rear brakes, saying they were “metal to metal.” I declined. On my way home, I bought new pads and checked the brakes myself — they were nowhere near metal to metal. That was completely misleading. I called to complain and was told a service manager would call me back. No one has followed up. I also asked how much they charge for rear brakes — they said $600 to $1,000, which is outrageous. I left feeling ripped off and concerned about how many others may have been taken advantage of. Always ask for your old parts, demand a labor breakdown, and verify what they tell you. Be careful if you bring your vehicle here.

Be careful when taking your vehicle in for service at this dealership, they will create more problems and take no accountability. Forget asking why certain things were done to your vehicle, no one will be able to provide you with an answer because they simply just don't know. These people are so incompetent they install car parts that don't even belong to your vehicle. They have been a complete nightmare and their service manager Tawnee is completely useless.I expected someone in Tawnee's position to be more professional and caring since it is her job to do so. Just do yourself a favor and avoid this dealership at all cost.

There’s a reason this dealership only has 4.1 stars. Slimy salesman and slimy management. After an agreed upon price, they tried to force me to buy a $5,500 warranty. When I declined the warranty, they were no longer willing to sell me the car. Shady business practice, do not come here.

Made an appointment for a service engine light on. Arrived at the appointed time and was advised that the appointment was to just drop the car off and it would be 4 to 5 days before they could get to the car. Why was I not told that to begin with? Also the service advisers seemed like he really didn't want to help me. Could have at least said sorry for the confusion. It's my sons car and he is looking to purchase a new SUV which will not be at this dealer. Also while waiting outside another customer was dropping off a Ram truck and was advised they would call him later that day to pick truck up. Why 4 to 5 business days for me?

Absolutely unacceptable warranty service at Jeep, Chrysler, Dodge, RAM, FIAT of Ontario for my brand-new RAM 3500 that’s only 4 months old with less than 1,000 miles on it. Avoid this place if you expect real service, real communication, or any level of competence. I emailed the assistant service manager, service manager, and director on April 16, 2025, regarding unresolved issues—and here we are nine days later, with no reply, no phone call, no accountability. I’ve repeatedly asked for information on the factory specs for the airlift suspension system, which currently causes the truck to sit unevenly from left to right in the rear by anywhere from a ¼ inch to as much as 1 inch—even on level ground with the bed empty. I’ve also received no answers regarding how much the rear suspension should drop when the bed lowering function is activated. I’ve read the owner’s manual, gone through RAM’s official tutorials, and searched all available documentation—none of these sources mention the specs I’m asking for. That’s why I brought these questions to the dealership—and I’m still getting nothing. In addition, this truck has already been in twice for a glitching rearview camera mirror. Both times, I was told a “system relearn” was performed, but the issue still persists—nothing is fixed. I picked the truck up on April 8, and as of April 25, I’ve heard nothing back despite multiple follow-ups. I called on April 11 and was told Brittney was waiting on the shop foreman. It’s now April 25 – still nothing. This is a $90,000 truck, and the lack of communication is not just disappointing—it’s unacceptable. While their service might be decent if you’re paying out of pocket, any service tied to warranty coverage has been nothing but a frustrating and time-consuming experience. The sense of urgency and professionalism seems to vanish the moment it’s not a direct sale. To add insult to injury, they told me the truck would be washed when I picked it up. I show up—it’s filthy. The advisor shrugs it off. Do your job! If RAM Ontario doesn’t have the knowledge or ability to resolve these issues, just admit it. I’d rather stop wasting my time and go straight to RAM corporate or another dealership with actual professionals. Bottom line: avoid this place if you expect real service, real communication, or any level of competence. —Kyle

From start to finish… Excellent service. I have no need to go anywhere else. Great job