Autoworld KIA

Michelle, the receptionist is fantastic. She listens and explains what comes next. Always kind and calm. Unfortunately, beyond her there is a huge gap in customer service. My car has been there for three weeks while they claim that the warranty does not apply. The power train must be replaced. I couldn't drive in reverse. The Service Manager said that there is no proof that I am the original owner, but my calls to Kia Corporate back my claim. Still trying to get a reason why Autoworld is still denying the warranty and not fixing my car.

Scott is an amazing salesman. He was honest, straight forward and there were no hidden fees or games. Highly recommend meeting with him for your next car purchase whether it be a new car or a used car from the lot.

Scott Y is fantastic. Honest, straight forward no games. Takes care of his customers from beginning to end. Listens to what is being asked for and delivers on that No gimmicks was recommended by prior customers. Have already recommended him to friends looking for a car

Scott Yager and his team worked night and day to get the best possible deal for the vehicle I was looking for. This is the second vehicle I have purchased from autoworld Kia The sales and service personnel due their best to get and keep you on the road

Jibunor Ufoegbune was such a great help. He really went above and beyond to ensure all the paperwork was correct. Everyone was so accommodating. I highly recommend this dealership!

Jibunor Ufoegbune gave a great deal and was an awesome salesman to deal with. He was very helpful and did everything he could to help me. Definitely come see him

I must say .. I’ve been leasing vehicles for a while now & I’ve never experienced the most horrible customer service experience in my life .. Josh the salesman was extremely sassy & had a very sarcastic nasty attitude. I came in looking for a new vehicle , giving him my expectations on what I was looking for and he would make smart remarks on “asking for a price like that is like asking to buy a loaf of bread at the same price it was 3 years ago” .. and then bring up inflation .. All the remarks began to make me feel extremely uncomfortable because as a salesperson I understand your goal is to make a sale but you should also learn professionalism & learn to make your customers feel welcomed and not feel stupid! When I told him that we got a set price quote from a different Kia he then proceeded to ask why would we walk away from such a great deal? We then proceeded to explain that we were shopping around & considering this location was much closer to home we wanted to give it a try.. I would drive out of state to visit another dealership if it meant that I would go back to this dealer! Horrible I would never recommend anyone to see Josh!

Ive been going to this dealer since I purchased my kia in 2020. Never had any issues. My most recent visit someone stole my necklace out of the armrest in my car. Only 2 people actually cared to help figure out what happened. Everyone else couldn't care less. The manager was no help at all he actually had an attitude like I did something to him. A police report was filed and thats only the beginning. Loved coming to this place but unfortunately they're under new management and they suck. If you can avoid this place please do so!

We weren’t 100% set on buying when we first walked into the dealership, but our experience with the team—especially Mus—made all the difference. He was warm, friendly, and genuinely happy to meet us halfway on everything. The Kia Telluride was a bit over our budget, so Mus introduced us to the Kia Sorento—its “little brother”—and we absolutely loved it! It took a few days to get the car due to safety checks, but Mus was incredibly patient with all our questions and requests throughout. He remained kind, respectful, and professional, and honestly, he played a big role in why we ended up purchasing. Manager Mike was also very warm and welcoming—he has this calming, grandfatherly vibe that makes you instantly trust him. Jason, their Finance Manager, was just as impressive. He was very patient and took the time to clearly explain all of our leasing and financing options without any pressure. Overall, we had a great experience with the team and are very happy with our new car!

See Will for the best sales service. He gets to the point and he’s super friendly!