Audi of Smithtown

Thank you Adam for sharing your feedback. We take concerns like this very seriously and are sorry to hear about your frustration. After reviewing our records with store leadership, we can confirm that your trade-in vehicle was grounded shortly after delivery of your new vehicle and payment was processed at that time. We also received and provided you with documentation confirming the grounding provided to us by your bank, including proof of payment. Based on the information available to us, it appears the remaining issue may be related to processing on the lender’s side rather than any action—or inaction—by our dealership. We understand how stressful credit-related matters can be, and our intention has always been to assist and provide transparency throughout the process. We would welcome the opportunity to review this with you again directly and work together toward a resolution. Please contact our General Manager at your convenience so we can discuss this further and ensure all appropriate follow-up steps are taken. Your experience matters to us, and we are committed to addressing concerns professionally and promptly.

Thank you for the response. I I did speak with the lender. They Informed me that your dealership.recently grounded the vehicle and backdated the date. That is what caused the severe impact to my credit score. I now need to fight with the lender to get my credit repaired. I would expect at the very least you could work with the lender help get my credit repaired.

Thank you for your kind words, 5- star review and for making Audi of Smithtown your choose for your first Audi vehicle! Enjoy it and know that we are here for you should you have any questions.

Thank you for your wonderful review Fran! We are thrilled to hear that this is your third lease with Audi of Smithtown and that Raymond provided you with courteous and professional service. It's great to know that the leasing process was a breeze for you, and that Raymond was able to address your questions attentively. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Thank you Axel for sharing your 5-star experience with us. I am very happy to hear that our team was able to provide such excellent assistance while getting you behind the wheel of your new e-tron. Enjoy it and please do not hesitate to reach out should you have any questions!

Thank you Kevin for the kind words and 5-star review! I am pleased to here that Renee was able to provide such excellent assistance during your most recent visit.

Thank you Rose for taking the time to share your 5-star experience and, more importantly, for being a loyal Audi of Smithtown guest. We know you have many options when it comes to buying/servicing your Audi and we are honored that you've continually chosen to work with our team. I am pleased to hear that Tony and our service team were able to get your Audi into the shop and look into correction the issue you were having with your A/C vent and that they were able to provide such excellent assistance while doing so.

Thank you Chris for taking the time to provide feedback on your most recent service visit. We want every interaction to leave a lasting and positive impression and we are disappointed to hear that this wasn't the case for you. In speaking with our Service Manager, our policy on loaner vehicles is that they are only provided when a vehicle needs to be left for a minimum of 3 hours worth of work. We'd love to provide loaners on every service to every guest but, unfortunately, that just isn't possible. I do apologize for the miscommunication during your purchase process and I hope this clears things up. As always, you are welcome to contact us at your convenience at (631) 979-6400 if you have any other questions/concerns.

I appreciate the response Chris and this will be something I will loop our General Manager in on so this issue does not arise in the future. I do hope you will provide us another opportunity to deliver the 5-star experience we strive to provide every guest and with you and your brother all the best.

My brother also just purchased a car from Smithtown Audi about 6 months ago and was also told he would have a loaner whenever he needed to bring his car in for service. His sales person never explained a time minimum. I understand you need to sell cars but doing so in a dishonest way explains a lot to me about Smithtown Audi.

Thank you Jim for the kind words and 5-star review, they truly are appreciated!