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Citrus Motors Ford (OEM)

(598 reviews)

Reviews

(598 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Citrus Motors Ford (OEM) from DealerRater.

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Just like always last time I bought a track in 2021.

Just like always last time I bought a track in 2021. I feel like I got a good deal ? this time It just seems like they took advantage of me.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we appreciate your feedback! We would like the opportunity to address your concerns. Please reach out to Jason Verkler at [email protected] when you have a chance. Thank you, and we look forward to hearing from you.

VERY GOOD EXPERENCE, WORK OUT A DEAL THAT I WAS GOOD

VERY GOOD EXPERENCE, WORK OUT A DEAL THAT I WAS GOOD WITH, DELIVERY OF TRUCK WAS ON POINT . NEW DEALERSHIP WAS GOOD. EVERYONE WAS MORE THAN HELPFUL .

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Alberto, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Excellent customer service!

Excellent customer service! Friendly and knowledgeable. Love the new location. Our salesman Vinny was so helpful and answered all our questions.

Rating breakdown (out of 5):
Customer service
Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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It?

It?s my third car I bought from citrus Ford. Highly recommend them. People are really nice. Answer your questions. Service department is nice. yes I would recommend my friends to buy a car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

I’ve never had such a hard time trying to buy a car

I’ve never had such a hard time trying to buy a car before. You’d think they didn’t want to sell to me. A relative came in and looked at a car for me as I live a few hour away. They spoke with Joey Ramirez, who I then contacted about buying the vehicle that was looked at. This man never answered my calls, nor did he EVER try to reach back out to me. My information was taken down and I was told by a lady he would get in touch before he left that day. Never a call. Not even the next day. I called back the next day to speak to someone else. It took 2 whole days to get all the paperwork done. After I was finally able to get the car, it was dirty on the inside. They must have terrible cleaners. Chips were found in the backseat pockets, signs of spilled drinks in the cup holders. No big deal, I can clean it. But once it was brought home, one of the tires was found out to be ruined, it was lucky I made it without a blown tire. There were 3 new tires but one old? Makes sense. I was also given a hard time about payment as well. Told I can’t take it that day if I give a personal check. That’s never been an issue with previous cars. Anyways. If I ever need a new car I definitely will be looking elsewhere.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Very attentive to your wants and needs.

Very attentive to your wants and needs. Went above and beyond to get what I wanted in my new car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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First time I utilized the new citrus Ford for service on

First time I utilized the new citrus Ford for service on my Ford PowerBoost. Prior to this I’ve been to the old location. Dealt with Zack for my service for oil change tire rotation and cabin filters replaced at 45,000. Took great care of the truck with a wash afterwards outstanding customer service thank you

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Salvador and Ernesto the sales guys ere the best.

Salvador and Ernesto the sales guys ere the best. If you are looking to purchase a car this is the best place. Ask for Ernesto he will give you a great deal.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Yolanda, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

Tony & Salvador were great !

Tony & Salvador were great ! They helped me out in getting into my new Ford Expedition!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Kiemeney, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

We were well taken care of by Vinnie, Jorge and Tony to

We were well taken care of by Vinnie, Jorge and Tony to make our deal as easy as possible. They came to our home to drop off the car and take our trade in without hesitation. It was super easy to get financing and great customer service. I truly recommend them for any of your car buying needs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Delvia, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!