Reviews
Great experience all around
Ando was great from start to finish. He definitely came through with everything he said he would, from the time the car would be ready to filling it with gas. The dealership is extremely clean.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience at TEAM Toyota. Ando and our sales crew do our very best to under promise and over deliver. Welcome to the TEAM
Surpassed Expectations
I had a bad feeling coming back to this dealership as my past experiences weren't the best with the sales reps, and the managers. I came in looking to terminate my lease and purchase a Lexus IS 250, and Adrian gave me all my different options. Although I wasn't able to fix a deal with this dealership because of my financial constraints I left with a different view of this dealership. I found a better deal for my current scenario, and although I didn't close a deal Adrian followed back. He congratulated me even though we didn't do business. I didn't have to do this review, but I felt the urge to do so. Going forward if I have friends or family looking for a Toyota, or used cars at this location I will confidently sat "Adrian will give you the best deal & give you excellent customer service". Thanks again Adrian, I hope your whole team sees how valuable you are to this company. -Chris
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is not often we are unable to put a deal together for a customer and less common is when those customers publicly compliment us. We have made slight changes toward our overall commitment to customer satisfaction and it is great to hear we are succeeding. Thank you for sharing your experience about TEAM Toyota.
sad in Richboro
took my 2009 Toyota Avalon (bought from them new) to take care of a yellow check engine light that came on after i did tuneup, i was told it is going to cost me $ 463.00 (not including part) + tax which includes resealing the air intake manifold, after i picked up the car from them, the price seemed high to me so i called the other Team Toyota in Langhorn, Pa (15 miles away) as well as other nearby Toyota Dealers and they all fall in same ballpark figure of $ 355.00 (including gasket part) + Tax, I called Team Toyota of Princeton back and spoke to the service manager and explained to him the situation and asked him for a refund of the difference of almost $ 120.00 minimum, this guy did not sound happy and was yelling over the phone for no reason, he said he will get back to me but it took him 4 business days to call and admitted overcharging me but he said they had to do other things too !!, when i pressed him about other things he said there was what he called a green gasket which they replaced with a good one as he puts it, i explained to him my car always serviced at your dealership (have hard copies) and what green gasket he is talking about? finally he offered me $ 50.00 store credit which i refused to take and i demanded my full $120.00 refund. finally i asked him if he really care about building customer relations as they advertise and the fact me and my family buy at least 2 cars from them annually, he really does not give a crap about their customers, making the customers happy and customers satisfaction was the farthest thing from his mind, it did not seem to bother him giving a bad name to this dealership also. my advice to any one is not to take your business to Team Toyota of Princeton, NJ unless you enjoy being ripped off.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
NO PRESSURE, INFORMATIVE, HELPFUL
Worked with Frank Spalluto looking for a preowned Prius. He is a gentleman, very easy going. Gave lots of information about the car and the various options on the lot. Took me to the showroom to me the differences between the 2013 I was looking at and the current model. Let me take 2 different test drives, as this is my first experience with this car. Gave lots of info on the electronics, how to operate them and the car. No pressure to close the sale.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words. Frank and our staff work very hard not only in obtaining your business but to maintain the business after delivery. We wish you all the best and welcome you to our TEAM
Great Dealership
This is a great dealer on every level. Over the past 25 years, I have had vehicles purchased, repaired, and serviced here and am always pleased with the experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your 5 star review! We hope to see you again soon.
Buying pre-owned vehicle
I was looking for pre-owned car. Edwin helped me with selection of the right car for me. I had very pleasant experience and would recommend Edwin to any of my friends looking to buy pre-owned car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is very much appreciated to have you speak so highly of your experience here at TEAM and to give 5 out of 5 stras. We are certain your experience will continue in our award winning service department. Thank you for your business and welcome to the TEAM.
Car purchase
Barry: Thank you for making what could have been a nerve wracking experience for us an entirely pleasureable one. You are a knowledgeable, courteous, personable professional who follows through and quite obviously thoroughly enjoys what he does. Oh, and did I mention a really nice person! I would not hesitate to refer family and friends to you. Thanks again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It is such a pleasure when you can walk into a car dealership and walk out feeling good versus feeling like you've been "taken for a ride". Thank you for your review and welcome to the TEAM
Thank you so much for your wonderful review and feedback about your experience with Barry. Come back and see us again soon!
Leasing my new Camry
I leased my 2015 Camry from Ando and had a great experience ,so I went back and leased another Camry yesterday a 2017 Camry.Ando is a very understanding and patient salesman,no pressure ,honest ,takes his time explaining different features of each Camry model.No hurry,no hassle,very easy to deal with.I would definitely recommend Ando to anyone ,and team Toyota of Princeton for anyone's next vehicle .Nice experience ,rare these days.Thanks again John
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Proof of doing business the right way is when you have "repeat" customers. You have to be doing something right when people keep coming back generation after generation. Thank you for your continued business and for being part of the TEAM.
Thanks for the 5-star review, John! We are happy to hear that Ando provided you with quality service that met your expectations. We will pass on your kind words to Ando. We hope you enjoy your Camry!
No pressure, easy to talk to and helpful salesman
Purchased a used 2013 Prius from Ando. Stopped in on a impluse and he took me for a test drive. Took the time to tell me about all the features and options on all the cars to help make my decision easier. Ando took the time to get to know me and my needs as well as financial constraints to help me arrive at the best possible car and deal. I would recommend Ando to anyone who is in the market for a car. I did not feel pressured at all like a lot of other salesman I have dealt with along my journey. This surely helped me in my decision to go back and get the car from him. You won't regret working with him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you kindly for your positive review. We look forward to a lasting relationship and welcome to the TEAM.
Thank you for the five stars and recommending Ando. Enjoy your new vehicle!
Great Choices, Great Experience!
Edwin did a great job helping is select a Sienna that was perfect for us. The selection was great as it was one of the only places that gave us a variety of choices for what we are looking for. He was patient with us and, most importantly, not pushy! I would definitely reccomend them to anyone looking to purchase a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the great review Jeff! We appreciate the kind words about Edwin and will be sure to pass them along. Thanks for your business and let us know if any questions arise.
