Alexandria Hyundai

I'm always well taken care of at Genesis of Alexandria. Diamond is one of a kind service provider including the staff as well. Thank you for always surpassing my expectations.

My experience at Genesis was great: clean environment, quick service, and genuinely friendly customer care.

No xx, very professional, understood and met my needs. Great team and experience all around.

Our experience with Alexandria Hyundai was a very positive one. The transaction was completed efficiently and quickly. Jay was very knowledgeable about all the features of the car and took a lot of time with us to explain how everything works. The car is an absolute dream!

Mr.Troy was very polite and friendly, I liked his service! The vehicle was repaired and runs good!

Easy to communicate and do business with, as always. Would recommend your service department to friends.

My service advisor Alejandra Beltran was very helpful in deciding what service was needed for my vehicle.

I absolutely am impressed with this dealership. You guys always treat me right when I come in.

They were great. Helpfull and pleasant to work with. Yessinia is always easy to work.woth.

The build itself is modern and has an upscale aesthetic. The waiting room is comfortable and spacious with excellent complementary snack and coffee beverage choices. The service department layout is somewhat confusing, with the service desk in what feels like the service bay but what I believe is actually showroom space. About picking up my vehicle... My Genesis GV80 was in for a ding and scratch on a passenger door that happened when the vehicle was in for a warranty repair on my folding mirrors. I am grateful for the center taking care of both issues so I don't feel like I have much room to complain. However, I was disappointed to find my car had not been washed. Moreover, I found so many crumbs in the passenger seat— clearly snacks from the customer lounge. Also, 25 miles has been put on my vehicle. I don't know how far it is to the body shop Genesis uses, but 25 miles seems excessive especially since no test drive would be required for bodywork. I sensed my vehicle was taken for a two-person joyride. When I accepted the vehicle, I did not look in it, and the service manager walked away, and I went into the facility to use the restroom. I sat in my car for approximately ten minutes deciding whether to mention my concerns. Feeling somewhat defeated while feeling grateful for the warranty service. I chose not to mention anything. What could be done anyway? Thanks you!