Antwerpen Hyundai of Baltimore

"Nice and clean facility with clear communication, but overpriced service." The facility itself is nice and clean, and the staff provided clear communication throughout the process. However, I am not satisfied with the service pricing. I own another luxury SUV that is more expensive than my Elantra. When I’ve had similar services performed at that brand's dealership, the total was actually less than the estimate Hyundai provided. Because of the high cost, I had to decline some of the recommended services and only proceed with what I wanted to proceed at Hyundai. It makes no sense why servicing an Elantra would be more expensive than a higher-end vehicle. While I am happy with the quality of service provided and will continue to visit for certain needs, I will be taking my car to a different local shop for other required fluid exchange services due to these high costs.

Great customer service,patience in what a customer may want far as showing different vehicles and consistently revising customer of there options … they also provide transportation to & from the dealership if needed.

Have trouble with my engine burning oil on my Sonata and have dealt twice (two different cars)with Sabrina. Always follows up with me timely to keep me posted, and gets the job done. Highly recommend !

I had an extremely poor experience with the service department at this dealership and feel compelled to warn others. My vehicle was in their shop from January 22 through February 3 for recall work and a simple third-row seat repair. I was initially told the work would take two days, and even assured they were overestimating the timeline to account for any issues. Despite this, my car sat there for 13 days, and the work was still not completed. Throughout this entire process, communication was nearly nonexistent. I was always the one calling for updates. Voicemails were left and rarely returned. There was a clear disconnect between the technician and my service advisor, who often had no updates because the technician failed to communicate the vehicle’s status to her. The only person who showed empathy, accountability, and professionalism was my advisor, and I truly feel she was doing her best in a broken system. To make matters worse, even though I scheduled my appointment weeks in advance, the dealership did not have the correct parts on hand for the recalls, despite knowing my vehicle type and the specific recall work required. This alone shows poor planning and internal failures. What is even more concerning is that the part for the third-row seat assembly was received on January 29 but was never opened or inspected. The package sat untouched until Monday, February 2. This indicates a complete lack of quality assurance and basic verification processes. Had the package been opened upon arrival, staff would have immediately realized the part was incorrect and could have addressed the issue days earlier instead of allowing my vehicle to sit idle. This failure to verify parts before or after ordering directly contributed to the unnecessary delays. On February 2, I was told my car would be ready by 5:00 PM. Less than two hours before pickup, I received a call stating the technician had ordered the wrong part, and my vehicle would not be ready until the next day. I was told the correct part would be overnighted, but it never was. On February 3, my car was still not ready, and again, no one called me. I had to reach out yet again. At this point, I was forced to remove my vehicle from the dealership without the work completed, especially given that I had recently experienced a death in my family and needed my car back. I had communicated this to them, yet there was zero compassion or urgency shown. When I finally spoke with the service manager, Mike Goldberg, the experience became even more disappointing. He was arrogant, dismissive, and rude, offering excuse after excuse while defending the technician who was the root cause of the delays. I remained calm, patient, and professional throughout the conversation, but he showed no accountability, empathy, or respect. When I asked for the area manager’s contact information, he initially acted as though he didn’t know who that was before finally providing an email address. My 16 YO daughter was with me when I picked up my vehicle and witnessed this interaction firsthand, even she commented on how rude and disrespectful he was toward me. Additionally, if you are invited into a manager’s office, basic professionalism should apply. There were inappropriate items displayed on his desk, which was extremely uncomfortable and unprofessional, especially with a minor present. I also want to warn customers about their loaner vehicle process. This dealership cuts corners and does not provide full transparency. I was not given the complete loaner paperwork when I received the vehicle from the cashier, Bonnie. I strongly advise anyone taking a loaner from this dealership to ask for every document and read everything carefully. After 13 days, I left frustrated, emotionally drained, and without my service completed, something that should have taken 2 days. I will never return to this dealership and strongly recommend others take their business elsewhere.

I went to get an estimate for white paint that was peeling on my vehicle. Work was fine but it was long winded. I had a 10:00 am appt but did not leave until 2:00 pm.

Mr. Harrison sold me my first Tucson and I told him when i get another one. That he would be the person i come back to. He is very pleasant, honest and comforts you throughout the process. I would recommend friends and family to come to Mr. Harrison.

We went to the Catonsville location with specific requests. Our sales agent Erica Wilson went above and beyond to fulfill our requests. I would definitely see her again should I need a new vehicle

Che was incredibly polite and helpful in my recent visit to Hyundai Catonsville for my oil change service. After the technician had performed the service, Che came by with a list of recommended services that I might want to have done additionally or keep in mind for future visits. I appreciated that I wasn’t put into any position where I felt pressured to add on services right then and there. Che kept a very professional demeanor the whole time, and I truly felt like my opinion as a customer mattered and that the experience was about customer-focused attention and care. The new location is clean, well-stocked with beverages and snacks for customers who wait and a comfortable seating area with large televisions to help pass the time. It was perfect since I had my 3-year old with me as I waited for the service to be completed. The service was also done in under two hours. Thank you to the service team members at Hyundai Catonsville, especially Che, for my great (first, at the new location) service experience.

We came in knowing the type of vehicle we wanted, but not much about the options or process. Erica made sure we were well informed and gave us unpressured time and help finding resources to be sure we were making the choice with which we would be happy. Our son came with us to the test drive as well and was treated with respect and patience in his excitement about back butt warmers and extra leg space. We love our new car, and would absolutely purchase a future vehicle from this location.

Everyone was very professional, welcoming, and friendly. I could not have asked for a better experience!