Reviews
Great service from test drive, ordering, and delivery ... outstanding customer service by the finance office to work through unbinding!
Great service from test drive, ordering, and delivery ... outstanding customer service by the finance office to work through unbinding!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service team at Koons Ford Annapolis is the best I have ever experienced. Earl Mosby is amazing!!
The service team at Koons Ford Annapolis is the best I have ever experienced. Earl Mosby is amazing!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The attention received was great. They were very accommodating and helped us fulfill our needs. We fully recommend this dealership.
The attention received was great. They were very accommodating and helped us fulfill our needs. We fully recommend this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great service from the test drive, to ordering our Bronco, keeping us updated on the build process, and delivery.
Great service from the test drive, to ordering our Bronco, keeping us updated on the build process, and delivery.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
They did a good job.i had no issues with the service provided to me.
They did a good job.i had no issues with the service provided to me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I was pleasantly surprised as I expected the new truck purchase to be a tedious ordeal. It wasn't. Charlitta was a pleasure to work with. Terri Norris was efficient and not pushy. I love the Maverick and will recommend Koon's of Annapolis to family and friends in the market for a Ford.
I was pleasantly surprised as I expected the new truck purchase to be a tedious ordeal. It wasn't. Charlitta was a pleasure to work with. Terri Norris was efficient and not pushy. I love the Maverick and will recommend Koon's of Annapolis to family and friends in the market for a Ford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Chris Dugovich and Dre Zavala were great to work with for Commercial Trucks, highly recommend.
Chris Dugovich and Dre Zavala were great to work with for Commercial Trucks, highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Best experience ever. Dealership is no nonsense straight forward and professional. I have bought a lot of cars and trucks over the years and this experience tops them all.
Best experience ever. Dealership is no nonsense straight forward and professional. I have bought a lot of cars and trucks over the years and this experience tops them all.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Very nice people and quick response schedule was very good and waiting for the results came quickly
Very nice people and quick response schedule was very good and waiting for the results came quickly
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very disappointing..... dropped my 2019 F-150 off for a transmission computer tuneup as a result of hard up and down shifting in the lower gears 4 and below and the higher gears 7,8 and 9. The transmission was doing exactly what the Ford Technical alert described. I had previously had the transmission computer tuneup at 60K miles that corrected the rough shifting. I was informed the transmission could not be corrected with a computer tuneup (approx. 141,000 miles) $399.00 and that I was going to need a Transmission rebuild or replacement to the tune of $6-$8,000. I chose to get a second opinion. My 2019 F150 is running and shifting very well again with a transmission flush and fluid replacement for the price of $250. You may want to save some advertising money/mailing/email by taking me off your list. I really don't trust your Service personnel or Transmission mechanic. DonH
Very disappointing..... dropped my 2019 F-150 off for a transmission computer tuneup as a result of hard up and down shifting in the lower gears 4 and below and the higher gears 7,8 and 9. The transmission was doing exactly what the Ford Technical alert described. I had previously had the transmission computer tuneup at 60K miles that corrected the rough shifting. I was informed the transmission could not be corrected with a computer tuneup (approx. 141,000 miles) $399.00 and that I was going to need a Transmission rebuild or replacement to the tune of $6-$8,000. I chose to get a second opinion. My 2019 F150 is running and shifting very well again with a transmission flush and fluid replacement for the price of $250. You may want to save some advertising money/mailing/email by taking me off your list. I really don't trust your Service personnel or Transmission mechanic. DonH
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair