Reviews
Professional, knowledgeable, and friendly!!! Awesome place to shop for a vehicle! I will definitely shop again and recommend to friends and family!!
Professional, knowledgeable, and friendly!!! Awesome place to shop for a vehicle! I will definitely shop again and recommend to friends and family!!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate this positive review! Thanks so much!
Salesman Hezikiaf was a pleasure to work with.very friendly and polite he answered my questions and took his time with us.after test ride we loved the pick up truck.we purchased a2025 ChevroletSilverado 2500 HD.
Salesman Hezikiaf was a pleasure to work with.very friendly and polite he answered my questions and took his time with us.after test ride we loved the pick up truck.we purchased a2025 ChevroletSilverado 2500 HD.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Patrick, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Great buying process. Everyone is friendly , knowledgeable, and respectful of my time. I will be a loyal customer.
Great buying process. Everyone is friendly , knowledgeable, and respectful of my time. I will be a loyal customer.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
:-) Wow! Thank you for rating us so many stars!
Great experience friday night. Very professional and got us what we wanted at a great price. Not pushy at all. Very fair and easy to deal with. 3rd vehicle from Koons. Any new ford I buy will come from there.
Great experience friday night. Very professional and got us what we wanted at a great price. Not pushy at all. Very fair and easy to deal with. 3rd vehicle from Koons. Any new ford I buy will come from there.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anthony, we are delighted to see this rating! Have a great day!
Just purchased m 7th truck from general manager Dennis Koulatsos. I've been buying trucks from Dennis since I first met him in 1991. He is the consumate professional, and I've referred all of my family members and dozens of friends to him, and he's taken very good care of all of them. Dennis is fiercely loyal, a man of his word, and he always goes the extra mile.
Just purchased m 7th truck from general manager Dennis Koulatsos. I've been buying trucks from Dennis since I first met him in 1991. He is the consumate professional, and I've referred all of my family members and dozens of friends to him, and he's taken very good care of all of them. Dennis is fiercely loyal, a man of his word, and he always goes the extra mile.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much my friend! I am very humbled by your words. I'm blessed with great people in my life, that I've met by selling them a vehicle. You are one of them, and you know that if you ever needed anything, I'd jump in my car and get to you as fast as I could. And I know you'd do the same. It is an honor being of service to you and your family. Thank you for everything! Very Respectfully, Dennis Koulatsos General Manager Koons Ford Baltimore 410.281.2600 ext 15100 [email protected]
Dealership had great customer service and it was very pleasant. Everyone was super nice and respectful
Dealership had great customer service and it was very pleasant. Everyone was super nice and respectful
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Christopher, we really appreciate this positive review! Thanks so much!
Excellent service. Employees are exceptional. Even on their day off they took the time to attend to me and be sure that I would find what I was looking for. Lender is very charismatic and professional. I recommend the dealer 100%. Thank you very much Pete and Eric for your excellent service.
Excellent service. Employees are exceptional. Even on their day off they took the time to attend to me and be sure that I would find what I was looking for. Lender is very charismatic and professional. I recommend the dealer 100%. Thank you very much Pete and Eric for your excellent service.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your review! Happy motoring!
Pretty straightforward transaction with Spencer And manager Mike, will buy again in the future at koons Baltimore ford Love my new F150 lobo
Pretty straightforward transaction with Spencer And manager Mike, will buy again in the future at koons Baltimore ford Love my new F150 lobo
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We always appreciate positive reviews! Thank you, and happy motoring!
Here’s an idea. When you allow customers to schedule appointments online for a Saturday, you should tell customers that only oil changes and such are done on Saturdays. My husband and I just wasted an hour driving to Koons Ford for service that couldn’t be completed. What a complete, useless system.
Here’s an idea. When you allow customers to schedule appointments online for a Saturday, you should tell customers that only oil changes and such are done on Saturdays. My husband and I just wasted an hour driving to Koons Ford for service that couldn’t be completed. What a complete, useless system.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Abby, thank you for taking the time to share this feedback about your recent scheduling experience. Your comments about how Saturday availability is presented online, what services are actually performed, and how this impacted your time are important to me. I would appreciate the opportunity to speak with you directly, better understand what you encountered with the system, and discuss your concerns in more detail. Please feel free to reach out to me at your convenience. Very Respectfully, Dennis Koulatsos General Manager [email protected] 410-218-0337
Unfortunately they were very dishonest. We purchased an expedition that had major problems, took it back and was sold another expedition and paid about $7k more. Now that one has major problems and apparently has had major bodywork done and was repainted (poorly). After owning it a few days I washed it and paint began peeling off. It’s a 2023 with under 50k miles. I paid over $50k for it. I contacted them several days ago and have yet to hear a solution. Do not purchase a car here.
Unfortunately they were very dishonest. We purchased an expedition that had major problems, took it back and was sold another expedition and paid about $7k more. Now that one has major problems and apparently has had major bodywork done and was repainted (poorly). After owning it a few days I washed it and paint began peeling off. It’s a 2023 with under 50k miles. I paid over $50k for it. I contacted them several days ago and have yet to hear a solution. Do not purchase a car here.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Jason, thank you for sharing this detailed experience. I hear your notes on the warranty expectations, the vehicle exchange and added expense, and your findings on water intrusion and paint/repair history. I’d like to personally discuss this situation with you and be your direct point of contact. Please feel welcome to reach out to me at your convenience. Very Respectfully, Dennis Koulatsos General Manager [email protected] 410-218-0337