Antwerpen Security Nissan

⭐ 1 Star – Terrible Recall Experience & Unprofessional Staff I received a recall notice by mail to replace the fuel pump. I called this Nissan dealership and booked an appointment. At no point during the phone call did anyone mention that the gas level needed to be at half a tank or less. No warning, no instructions, nothing. What already felt strange was that I received a call the day before my appointment asking if I was “sure” I needed to bring the car in, which already gave the impression that they didn’t want to deal with a recall. The woman on the phone sounded unprofessional and clearly annoyed, as if recalls are an inconvenience to them. When I arrived, the technician, Mr. Lloyd, completely changed his attitude the moment he found out I was there for a recall. He took my keys and clearly wasn’t happy about doing his job. Three minutes later, he came back and told me my gas tank was full and that they would need to “empty it” — for a $399 fee. I was shocked. I asked why this was never mentioned before my appointment, especially since this cost me time and money to come in. His response was basically, “You should have known. It’s in the mail.” It was NOT in the mail. This is extremely poor customer service. If there are requirements for a recall appointment, they should be clearly communicated ahead of time, not sprung on customers after they arrive. This felt like either incompetence or an attempt to charge unnecessary fees. Worst service I’ve ever experienced at a dealership. I will never return and absolutely do NOT recommend this Nissan dealership to anyone.

We bought a car from this place over 3 months ago and have yet to receive the title, plates or registration. We were originally charged more than $1000 and now after all this time they are telling us we have to pay another $540 if we want our plates. I have never had issues like this anywhere else I have ever bought a car from.

Always professional , fast service ! I always leave Antwerpen in a happy mood. This is my number one dealer if I have to chose and I’d rather wait than go to other place

I RECIEVED GREAT SERVICES WHEN I HAD MY CAR LOOKED AT THE DEALSHIP. I WAS TREATED WITH RESPECT AND GREAT CUSTOM SERVICE BY THE STAFF. I HAVE NO COMPLAINS.

I had no problems with my purchase. Everyone was very nice to me. Nigel made the whole process painless. I have bought at least three cars at this location and I have been pleased with every purchase.

The service i received was nothing less than excellent. My in and out time was great. I expected to wait for several hours but my vehicle was ready in no time. Thank you

My car was serviced at Antwerpen Nissan in Owings Mills, MD and Randallstown Nissan's collision repair shop. Both locations did an outstanding job on repairing my car to factory specs.

I have always been greeted and treated with concern and care. Any questions or concerns I've had have always been addressed , and taken care of promptly.

William James and the Service Dept always take good care of me in a timely manner. Even answering my questions when things pop up that I need answers to.

Jenese C. was my advisor and she was so kind and helpful! She was not pushy or overbearing. She let me take my time in making decisions concerning my car repairs. She treated me like a family member! I will ask for her the next time my car needs to be serviced!