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Novato Chevrolet

(64 reviews)
Sales hours: 10:00am to 7:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 10:00am–7:00pm 7:30am–5:30pm
Tuesday 10:00am–7:00pm 7:30am–5:30pm
Wednesday 10:00am–7:00pm 7:30am–5:30pm
Thursday 10:00am–7:00pm 7:30am–5:30pm
Friday 10:00am–7:00pm 7:30am–5:30pm
Saturday 10:00am–7:00pm 8:00am–4:00pm
Sunday 10:00am–7:00am Closed

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Reviews

(64 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Novato Chevrolet from DealerRater.

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Novato Ford notified me regarding two recall issues that needed to be addressed. I brought my truck in. They addressed the recall issues. Jeff Martinez the service rep told me that the mechanic found a leak in my radiator and that it needed to be fixed. I had no idea there was anything wrong with the radiator. I brought the vehicle back in and they fixed the radiator issue free charge. Kudos to the mechanic into Jeff for seeing a problem and bringing it to my attention.

Novato Ford notified me regarding two recall issues that needed to be addressed. I brought my truck in. They addressed the recall issues. Jeff Martinez the service rep told me that the mechanic found a leak in my radiator and that it needed to be fixed. I had no idea there was anything wrong with the radiator. I brought the vehicle back in and they fixed the radiator issue free charge. Kudos to the mechanic into Jeff for seeing a problem and bringing it to my attention.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I was recommended this dealership by my daughters fiancé, he bought a Tesla there and was really happy with his purchase I went to them and they were able to get me a sweet deal on a Chevy Bolt I’m so happy with my purchase and everyone was very friendly and knowledgeable! I highly recommend this dealership for your next purchase. Fast friendly and very very nice staff.

I was recommended this dealership by my daughters fiancé, he bought a Tesla there and was really happy with his purchase I went to them and they were able to get me a sweet deal on a Chevy Bolt I’m so happy with my purchase and everyone was very friendly and knowledgeable! I highly recommend this dealership for your next purchase. Fast friendly and very very nice staff.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service department is very clear and concise about the work to be done. I’ve been in twice, both times my truck was fixed and returned on time.

Service department is very clear and concise about the work to be done. I’ve been in twice, both times my truck was fixed and returned on time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Just awesome thanks Jeff and the team. I was at home and felt special and like I was a valued customer. Thanks for the great customer service.

Just awesome thanks Jeff and the team. I was at home and felt special and like I was a valued customer. Thanks for the great customer service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Okay, here is the deal. Very few dealerships get both sides of the equation right. Novato Chevrolet does. Professional, knowledgable, efficient, and friendly. Cobi, Darwin, Joe and Juan in sales, Gino in F&I, Jeff and Kyle and I believe Sarah in Service, and Brian, all great people. No hassles, completely transparent, and they really seem to tailor the experience to the customer. I have been to a ton of dealerships over the past 5 years, Novato Chevrolet is a gem. Even if you never thought about getting a Chevy, give them a look!

Okay, here is the deal. Very few dealerships get both sides of the equation right. Novato Chevrolet does. Professional, knowledgable, efficient, and friendly. Cobi, Darwin, Joe and Juan in sales, Gino in F&I, Jeff and Kyle and I believe Sarah in Service, and Brian, all great people. No hassles, completely transparent, and they really seem to tailor the experience to the customer. I have been to a ton of dealerships over the past 5 years, Novato Chevrolet is a gem. Even if you never thought about getting a Chevy, give them a look!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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always on time and never up selling you. The best Chevy service i’ve ever had

always on time and never up selling you. The best Chevy service i’ve ever had

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Came in for an oil change 8-2-24. Willy showed great customer service and was very helpful

Came in for an oil change 8-2-24. Willy showed great customer service and was very helpful

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I am completely satisfied with my new truck purchase and sales service. Highly recommend this dealership.

I am completely satisfied with my new truck purchase and sales service. Highly recommend this dealership.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had an excellent experience. The best salesperson. Quickest delivery ever. I plan to buy a vehicle from them again.

I had an excellent experience. The best salesperson. Quickest delivery ever. I plan to buy a vehicle from them again.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I stoped at the dealership and made an appointment. A few days later I just barley made my appointment because of traffic and work. They took the my truck in and 45 minutes later it was done!

I stoped at the dealership and made an appointment. A few days later I just barley made my appointment because of traffic and work. They took the my truck in and 45 minutes later it was done!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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