Reviews
Novato Ford notified me regarding two recall issues that needed to be addressed. I brought my truck in. They addressed the recall issues. Jeff Martinez the service rep told me that the mechanic found a leak in my radiator and that it needed to be fixed. I had no idea there was anything wrong with the radiator. I brought the vehicle back in and they fixed the radiator issue free charge. Kudos to the mechanic into Jeff for seeing a problem and bringing it to my attention.
Novato Ford notified me regarding two recall issues that needed to be addressed. I brought my truck in. They addressed the recall issues. Jeff Martinez the service rep told me that the mechanic found a leak in my radiator and that it needed to be fixed. I had no idea there was anything wrong with the radiator. I brought the vehicle back in and they fixed the radiator issue free charge. Kudos to the mechanic into Jeff for seeing a problem and bringing it to my attention.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I was recommended this dealership by my daughters fiancé, he bought a Tesla there and was really happy with his purchase I went to them and they were able to get me a sweet deal on a Chevy Bolt I’m so happy with my purchase and everyone was very friendly and knowledgeable! I highly recommend this dealership for your next purchase. Fast friendly and very very nice staff.
I was recommended this dealership by my daughters fiancé, he bought a Tesla there and was really happy with his purchase I went to them and they were able to get me a sweet deal on a Chevy Bolt I’m so happy with my purchase and everyone was very friendly and knowledgeable! I highly recommend this dealership for your next purchase. Fast friendly and very very nice staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Service department is very clear and concise about the work to be done. I’ve been in twice, both times my truck was fixed and returned on time.
Service department is very clear and concise about the work to be done. I’ve been in twice, both times my truck was fixed and returned on time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Just awesome thanks Jeff and the team. I was at home and felt special and like I was a valued customer. Thanks for the great customer service.
Just awesome thanks Jeff and the team. I was at home and felt special and like I was a valued customer. Thanks for the great customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Okay, here is the deal. Very few dealerships get both sides of the equation right. Novato Chevrolet does. Professional, knowledgable, efficient, and friendly. Cobi, Darwin, Joe and Juan in sales, Gino in F&I, Jeff and Kyle and I believe Sarah in Service, and Brian, all great people. No hassles, completely transparent, and they really seem to tailor the experience to the customer. I have been to a ton of dealerships over the past 5 years, Novato Chevrolet is a gem. Even if you never thought about getting a Chevy, give them a look!
Okay, here is the deal. Very few dealerships get both sides of the equation right. Novato Chevrolet does. Professional, knowledgable, efficient, and friendly. Cobi, Darwin, Joe and Juan in sales, Gino in F&I, Jeff and Kyle and I believe Sarah in Service, and Brian, all great people. No hassles, completely transparent, and they really seem to tailor the experience to the customer. I have been to a ton of dealerships over the past 5 years, Novato Chevrolet is a gem. Even if you never thought about getting a Chevy, give them a look!
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
always on time and never up selling you. The best Chevy service i’ve ever had
always on time and never up selling you. The best Chevy service i’ve ever had
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Came in for an oil change 8-2-24. Willy showed great customer service and was very helpful
Came in for an oil change 8-2-24. Willy showed great customer service and was very helpful
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I am completely satisfied with my new truck purchase and sales service. Highly recommend this dealership.
I am completely satisfied with my new truck purchase and sales service. Highly recommend this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I had an excellent experience. The best salesperson. Quickest delivery ever. I plan to buy a vehicle from them again.
I had an excellent experience. The best salesperson. Quickest delivery ever. I plan to buy a vehicle from them again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I stoped at the dealership and made an appointment. A few days later I just barley made my appointment because of traffic and work. They took the my truck in and 45 minutes later it was done!
I stoped at the dealership and made an appointment. A few days later I just barley made my appointment because of traffic and work. They took the my truck in and 45 minutes later it was done!
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase