Audi North Orlando

Purchased a new 2025 Audi in August. The Sales experience at this dealership wasn't great. 1) The salesperson told me I was getting a Quattro and turns out that I wasn't...I recognize this was also my responsibility to confirm, but if I had known, I would have bought a different vehicle. 2) After I completed the finance phase of the purchase, the salesperson moved his focus to another customer and left me waiting for over an hour to take delivery of my car...and all along the car was ready to go. Once he realized that I was still waiting, he found another employee to jump in the car and show me some basic functions and sent me on my way. After I left this dealership, I felt like a was nothing more than a burden to their process and definitely wouldn't consider my experience anything close to high quality or best in class.

I recently purchased a new Audi and had a couple small issues with the car. I setup an appointment for Service and requested a loaner car. I showed up to drop off the car and get a loaner and there was no loaner available...they had to send me over to a rental car place for a loaner (not a great situation, but not a big deal). Next my car wasn't even looked at until the third day. I knew this because the "myaudi" app tells me if the doors are open or unlocked. The next day (4th day) they did a software update, but still no estimated time to have all issues completed. I finally called Friday (5th day) and told them that I will be picking up my car regardless if it was fixed...my plan was to take it to the Audi South dealership. When I picked up the car, the Service Manager seemed frustrated with me and went on to describe the demographic of the people who purchase these new EV cars...he said they get confused easily because they don't understand the new technology. He also told me that many EV customers can't afford the gas versions (he said it was nice that Audi offers these big incentives for these type of people), but the problem is that they don't understand how the service process works with German cars since they most likely never owned one before. So...not only was the service painfully slow, but I left there being personally insulted, too.

Extremely Poor service and communication and customer care Car bought less than 2 years ago - has had multiple recurrent issues Service advisor completely unhelpful Left car 4 days ago - did not get a loaner ( for that appointment wait is 1-3 weeks) was told it'd be fixed in 1-2 days. No call from service advisor. Kept calling on third day - was told he was busy but at the end of day I was told he is not working and he would call back ASAP in AM. No call received. Called on fourth day - was told no loaner available and car would be ready by the end of the day meaning 659 PM ( they close at 7 PM) Will not advise anyone to buy any vehicle from them or expect any good customer care from them. And I have been their priority customer since 2012. ( Had Audi S4 and now A5)

While this was a service visit we continue to be impressed with the service and professionalism of Venessa Erwin and Audi North Orlando. Over 20 years we have leased and/or purchased 6 Audis from this dealership including at its 2 prior addresses, which I think says it all.

Nathalia Mendez was my sales agent and she has always handled the process of leasing my car with great professionalism, this is why I have leased four vehicles from AUDI of North Orlando.

A very pleasant experience purchasing our first Audi. Sebastian was an excellent sales person. All of the staff was very helpful and made the purchase of the car. Very pleasant experience. Very nice.

Awesome Experience Staff was excellent and answered all questions!!! Jesse and Rudy were extremely responsive to whatever needs and help I needed throughout the process!!!

As always, the team at Audi of North Orlando are just great. Friendly customer service, honest repairs with associated video of recommendations / issues and their ability to predict well on how long the service / repair will take.

Service advisor was extremely helpful, courteous and prompt. Facilities were very nice. Car was returned on time and clean, inside and out. Additional services were recommended and completed during the visit.

🌟 An Absolutely Phenomenal Experience at Audi North Orlando – A Huge Shoutout to Frank De Welde! 🌟 From the moment I started my car search on CarGurus, my experience with Audi North Orlando was nothing short of amazing! If you're looking for a dealership that combines professionalism, efficiency, and a truly personal touch, look no further. After requesting information, I was promptly contacted by the incredible Frank De Welde. Frank was an absolute superstar from start to finish! He effortlessly coordinated my test drive and guided me through the entire purchase process with remarkable ease and expertise. What truly set Frank and the entire Audi North Orlando team apart was their unparalleled knowledge, professionalism, and genuine motivation. I never once felt pressured or rushed to make a decision, which made the entire experience incredibly comfortable and enjoyable. It's rare to find a team so dedicated to ensuring you feel confident and happy with your choice. The efficiency was astounding – it took a mere three hours from the moment I stepped into the dealership to finalize my purchase! That's a testament to their streamlined process and the dedication of every team member. But the exceptional service didn't stop there. When I returned three days later with my wife to pick up the vehicle, Frank had gone above and beyond. The car was fully detailed and adorned with a beautiful bow! My wife was absolutely thrilled, and it was such a thoughtful and memorable touch that truly capped off an already fantastic experience. A massive THANK YOU to Frank De Welde and the entire Audi North Orlando team for making my car buying journey so exciting, smooth, and genuinely delightful. You've earned a customer for life!