Lia Honda Brewster

Katie, We’re happy Tess helped make your first used-car purchase such a positive experience, and that Chris was there to guide you through the financial details. We appreciate your trust and hope you enjoy your new vehicle!

Cailey, Thank you for this exceptional review and for your continued loyalty with your second purchase at Lia Honda Brewster. Anthony Esemplare and Chris Corbett both take great pride in delivering kind, attentive, and thoroughly caring service to every customer and their family. We are truly honored that their dedication made your buying experience so positive and earned your confidence for future visits. Your kind words have been shared directly with Anthony, Chris, and our management team. Welcome back to the Lia Honda family, we sincerely appreciate your trust and look forward to serving you again whenever you're ready for your next vehicle.

Susan, We’re pleased to hear that Kevin Feldman was helpful, responsive, and provided clear explanations of your vehicle’s repair needs. We appreciate you taking the time to share your experience.

Sarah, We're thrilled that Irene was quick to respond when you first reached out, and that Peter Leahy made the entire process smooth and pressure-free for you, especially since you were doing most of it over the phone from an hour and a half away. Getting everything lined up, including your insurance, before you made the drive shows the kind of service we strive for. We're glad Chris made financing quick and easy too. Thanks for the recommendation, and congratulations on your new car!

PHorton, We're so pleased to hear that Jorge Campozano provided you with excellent service on both occasions. His ability to earn your repeat business speaks volumes, and we're honored that you chose to return to us for your second vehicle purchase. We appreciate your loyalty and look forward to serving you in the future.

Kevin Feldman’s consistent support, along with our courteous staff and well‑maintained waiting room, clearly made a positive impact on your visit. We’re pleased to know you value the personal attention and comfort we provide.

John, We're so pleased to hear that your car purchasing experience was pleasant and free of pressure. Creating a comfortable and straightforward process for our customers is something we prioritize. We appreciate your business and look forward to assisting you with your future automotive needs.

Timothy, Thank you for sharing your concerns. I'm sorry to hear you've experienced issues with your Hondas. I've reviewed your service history with us, and it appears we've only had the opportunity to service your vehicles once or twice, so these particular concerns may not be documented in our records. Regarding the complimentary oil change, Honda does have specific guidelines that apply across all dealerships for when the first service can be completed. I'd be happy to discuss this further and address any questions you have. Please feel free to give me a call anytime. Kira Bueti Fixed Operations Manager P (845) 278-4180 ext. 210 [email protected]

I finally received a response from Lia Honda Brewster. The service department contacted me this morning to inquire why we have not been back for service. Only after I explained the issues I was having and never receiving a response from the assistant service manager did Kira Bueti respond on-line. She explained that her hands were tied by the Honda corporate reimbursement policies and the dealership did not have the interest or discretion to correct the situation. She felt my review of the dealership was unfair. Well Kira, it was the dealership that did not respond or attempt to resolve the situation. Honda has since revised their policy and relaxed the mileage restrictions. I would think that a dealership that sold me 2 new cars in the last 3 years would not be quibbling over the terms of a complimentary oil change. It should be noted that Danbury Honda was more than happy to service my vehicle last week. I stand by my original review.

Kira, Thanks for taking the time to discuss my concerns. You made it quite clear in our conversation that there was nothing the dealership could do to extend or modify the terms of the complimentary oil change because the dealership would not be reimbursed. Apparently you are not concerned with new car sales or retaining me as a customer. I’m sure the sales manager appreciates you sending my business elsewhere. Also, I would gladly upload receipts for repairs at your dealership including a 12/26/24 repair totaling $823.10 to replace a front wheel bearing on a 2017 Honda CRV with 62017 miles invoice # 22767HB. Not something I would expect to be replacing that early. Especially, when only one side failed. Keep up the good work Kira, you are a brand ambassador!

Anthony, We're so pleased to hear that Duane's knowledge and patience made your new vehicle purchase a positive one. His professionalism, along with our financial team member's assistance, reflects the service standards we maintain. We appreciate your complete satisfaction and look forward to serving you in the future.

Thank you for your feedback. We're pleased to hear that you consistently leave satisfied and that Chris has been an awesome service advisor for you. We appreciate you recognizing his dedication to going the extra mile for his customers.