Bob Bell Ford Hyundai

Extending my thanks to Joe Porter and his team at Bob Bell Ford (used car dept). I had a completely hassle-free process today when I went in to purchase a pre owned Hyundai Veloster. I'm thrilled with my purchase. From not getting a gazillion phone calls from the dealership to feeling heard and understood every step through the deal, I can say it couldn't have gone any better. If you're in the market for a pre owned vehicle, ask for Joe. Thanks again guys.

Stop! ✋ Don’t take your car to get it fixed. My husband had a problem with his Dash cluster and it didn’t want to pass inspection so he ask his friend that is a mechanic to check it out for him and he open the dash board showed my husband what was the problem and suggested for him to take it either to dealer or a place where you send it and they fix it for you and you put it back your self . My husband went to the Bob ford in Glen Burnie was told he needs to get a diagnostic for 270.00 so he did the appointment on August 23,2025. since he had to work I took it on that appt date I was told they will call me in 2-4 days it was 6 days no one called us I had to send my son to go see what’s taking so long costumer service lady told my son they haven’t done anything yet and she will call me that day to let me know.I didn’t get a phone call at all. I let pass a day then went in on November 6 2025 and she had a piece of paper next to her then told me she was sorry she hadn’t call me and that to get the piece fix they will charge 1,942.10 I called my husband and he told me take the car back and He will just take off the piece and send it to get fix, when I took it home my husband haven’t had gotten a chance to get it out due to long work hours when he finally had off that was Veterans Day he decided to take off the piece and they had glue the clips up and glue was everywhere he couldn’t take it out . So I told him let’s go back to ford bell they weren’t supposed to had touch it or put glue in it me thinking they were going to accept the responsibility. we went and spoke with them and they denied any wrong doing and that it wasn’t done by them. I told them to call the person that worked on the car and told him to tell the truth and with a smile and laugh he denied it and took he’s word for our

In numerous experiences over the last two years, this is, by far, the worst service center I have ever dealt with. Lack of communication, repeatedly ordering wrong parts, failing to follow through on the delivery of service that is promised, and horrible customer service is only the beginning. My recommendation is to go anywhere but here.

This dealership attempted what I believe to be one of the most egregious scams in Ford’s history. My experience with Bob Bell Ford of Glen Burnie was extremely disappointing. Unfortunately, I cannot give zero stars, which only adds to my frustration. Rather than engaging in a back-and-forth over the questionable actions they attempted, I chose to quietly pay my bill and leave. I believe the pen is mightier than the sword, and this formal complaint serves as my official record against the dealership’s conduct. BACKGROUND: Since purchasing my Bronco, I’ve enhanced its performance and aesthetics by adding custom wheels and tires just like 70% of Bronco owners, rode on them for over a year but a recent scrubbing noise led me to schedule diagnostics at Bob Bell Ford in Glen Burnie, MD with Service Agent J (I won't drop his full name). Despite my clear timeline, the dealership delayed service with unrelated recall claims, failed to perform a proper inspection, tech failed to posses the fundamental skill of removing a wheel lock and ultimately attempted to charge $270 for diagnostics that were never legitimately completed—while falsely attributing the issue to oversized aftermarket tires to deny my warranty coverage and had the nerve to actually document that as the issue. They recommended an unnecessary front axle replacement costing $800–$3,500, even though Maplecrest Ford in NJ later resolved the actual problem—a small piece of debris between the brake caliper and cover—for just $125, along with other minor adjustments performed by Mr. John Davis and the wonderful team over at Maplecrest Ford in NJ. J the Service Agent and Bob Bell Ford’s actions misrepresented the issue, bypassed legitimate warranty obligations, and suggest deceptive business practices. I request reimbursement of the $270, an investigation into their warranty handling and service practices, and corrective action to ensure accountability. This entire situation appears to be an intentional attempt to defraud a loyal Ford customer and circumvent consumer rights. It is unethical and borders on unfair and deceptive business practices, potentially violating consumer protection laws and UDAP statutes (Unfair and Deceptive Acts and Practices). To summarize: • Bob Bell Ford performed no valid diagnostics and misrepresented the issue • They attempted to deny my extended warranty coverage without cause • They failed to resolve the original issue and delayed service under false pretenses • Maplecrest Ford resolved everything professionally and affordably with transparency This is unacceptable and this complaint has been escalated to Ford's corporate offices for resolution. I will follow up with the final results and keep everyone posted.

Between March 10 and April 3, my 2013 Ford Focus was in Bob Bell Ford’s service department three separate times, and not once was the issue actually resolved. Each time I left the lot, the car broke down again within a few miles. For context, I spent 15 years working in service and parts at a Lincoln dealership. I know how this process should work. I also know what thorough diagnostics and real quality control look like, and unfortunately, this experience has been the opposite. The original issue was a slipping transmission. I suspected the TCM, which I knew was covered under an extended warranty. Initially, Bob Bell Ford told me it might be the shift motors. Then I was told it was the TCM after all. That part was replaced, the car was test-driven, and I was assured it was good to go. It wasn’t. The car broke down before I even made it halfway home. With the dealership closed, I had no choice but to limp the vehicle home while it slipped out of gear multiple times. I brought it back again. This time, I was told the issue was the shift motors. I approved the $925 repair. Once again, the parts were replaced, the car was test-driven, and I was told everything was working perfectly. It wasn’t. Less than five miles from Bob Bell Ford, the car broke down again. Same issue. Same story. I brought it back a third time. Now I’m being told the real problem is the clutch, and I’m looking at a $4,200 repair bill. After two failed repairs, two dangerous roadside breakdowns, and nearly $1,000 out of pocket, I’m somehow expected to trust this new diagnosis? How was the clutch issue missed in the first two visits? Were the test drives even done? Because twice now, the vehicle has failed within minutes of leaving the dealership, and I was driving carefully just trying to make it home safely. At this point, I’ve been stranded twice, spent hundreds on ineffective repairs, and am now facing a multi-thousand-dollar estimate. All within a few weeks. It’s unacceptable. If you value your time, your safety, or your money, I strongly suggest you take your business elsewhere. My experience with Bob Bell Ford has been nothing short of a complete failure in service and accountability.

To say I am not surprised this business isn’t accredited is an understatement. Also seeing the number of 1 star reviews isn’t a surprise either. Let me tell you of my Bob Bell odyssey. First off I purchased an almost brand new 2017 Ford Escape from them (had about 3900 miles on it). They told me it was a financing thing that fell through from the previous owner so they gave me a decent deal. Car was great for about 4 years but I don’t drive that much (car currently only has 58753 miles on it in 7 years of ownership). I keep up on its maintenance as well. The A/C in this thing is the biggest piece of crap I have ever come across (with the Bob Bell Service Dept. a close 2nd). First time the A/C went belly up on me was two years ago. I took them the car and they claimed to have fixed the issue after having it for a week. I get the car and drive 5 min down the street and same issue with it. I take it back in and they proceed to make other “repairs” upon which they have the car for another week and I take it and same issue. I bring it back a third time and am given a run around with them saying they had to get some special mechanic in to work on it. Had my car another week+ upon which i called the branch manager with my complaint of them not fixing my issue and having my car for so long. Finally got them to at least get me a rental car on their dime after having had the car three+ weeks. Miraculous after having the rental for a day they finally fixed my A/C right. Flash forward to this past month, same issue with A/C. Same process with service from here claiming they fixed the issue but get the car and drive 5 min down the street and still broken. They kept my car a total of 13 business days (2+ total weeks) and finally fixed it. Multiple times I have to contact them to get updates and often times when I get updated… car has just sat there not even had been looked at yet. Why have me even bring it in if you can’t get to it that day or the next? Just terrible business

I live in Northern Maryland. I bought this vehicle at Bob Bell Ford/Hyundai which is quite some distance away. The Used Car Sales Manager, Ron, went above and above to help me with this purchase. All people involved went above and beyond to make this happen. Excellent service and excellent care. Our salesman Mikey, and our finance guy Rob. All awesome repot Bob Bell. Bird Bell should recognize these employees. Thank You Everyone involved.

Drove 45 mins each way to go see a used car that still had not passed MD inspection and could not be sold. They did not properly explain this fact over the phone. I guess to try and be helpful, they still showed me the car, which was another mistake as the vehicle was still in the same state that it was when traded. Filthy and with previous owner odor. I’d never buy that car now.

I contacted Bob Bell for about the 2017 F250 they had for sale for $26,895 and i was told it was still available. I drove 85 miles from my home to the dealer. I took it for a test drive and told they I would take it . That's when the games began. I was going to pay cash ,but now they said the price was $30,995. Classic bait and switch. They figured I drove all the way down there that I would pay the new price. I told them to keep the truck . I hope it sits on their lot and rots. I have never been treated with such disrespect in my life. I would never buy a car from this dealer . They can't be trusted.

I went to Bob Bell Ford located at 7125 Ritchie Hwy, Glen Burnie, MD 21061, in February 2024 because the heat to my Ford Focus EV was not working. This was a car that I had bought a month earlier. When I took it to Bob Bells Ford, they kept it for almost a week before contacting me and telling me there was no issue. When I went to pick it up the heat was not working again, and John Martinez at the service center kept it for another couple of days before returning it to me and this time it was working. Cut to October 2024 and the heat was not working again so I contacted Bob Bell once more. They took my car, and John told me that it had a bad battery, and it was bad when I bought it last time (this information was not shared with me in February 2024). When I inquired about why they did not inform me in February 2024 about the bad battery, they did not have an answer for me, and I had to pay for the battery. If I had known about it in February 2024 then the battery would have been under warranty, and I would not have had to pay out of pocket. They placed the new battery in my car, and I left. Bob Bell Ford sent me an email asking for a survey about my experience with them. I filled it out and gave my honest opinion. I was contacted by John and Christopher Austin about the survey and asked me to change it to something better. In return, they said I would get half of my money refunded. I did as they asked but I have yet to see my money. On top of that my car’s heat still is not working. I contacted them via phone and email multiple times and have not received any response. I would not recommend this place to anyone as my experience was horrible. I was lied to and have lost money here and the problem is not solved.