Davis-Moore Chrysler, Dodge, Jeep, Ram

Hostile Assistant Manager, False Diagnostics, and No Intervention from Leadership I brought my vehicle to Davis-Moore for a diagnostic and was quoted nearly $2,000 for injector issues. When I asked how the injectors were tested, Assistant Service Manager Michael Peters told me they “looked at the leads.” That is not a diagnostic test, and no data, readings, or test results were provided. When I questioned this, Michael became confrontational and cussed at me in front of other customers and his own Service Director, Jeff Williams. At that point, I was frustrated but not yelling, and I had not used any profanity. His behavior was completely unprovoked and unprofessional. What made the situation worse was that the Service Director did not remove his employee from the floor, even after witnessing the verbal abuse firsthand. Instead, Michael was allowed to jump back into the conversation multiple times and escalate the situation further. If he had been removed from the interaction, things would not have escalated to the degree they did. Once Jeff finally stepped in and reviewed the situation, he did resolve the billing dispute and removed the unjustified charges. Only after the bill was corrected — and after Michael continued making comments and using profanity toward me — did I raise my voice and respond in kind. That escalation would not have happened if leadership had intervened appropriately. My check engine light has since gone away on its own, without replacing the injectors Michael claimed were “bad.” This only reinforces that the diagnostic explanation I was given was not truthful. This experience left me questioning the professionalism, honesty, and leadership within this service department. Potential customers deserve to know what they may encounter here.

Hostile Assistant Manager, False Diagnostics, and No Intervention from Leadership I brought my vehicle to Davis-Moore for a diagnostic and was quoted nearly $2,000 for injector issues. When I asked how the injectors were tested, Assistant Service Manager Michael Peters told me they “looked at the leads.” That is not a diagnostic test, and no data, readings, or test results were provided. When I questioned this, Michael became confrontational and cussed at me in front of other customers and his own Service Director, Jeff Williams. At that point, I was frustrated but not yelling, and I had not used any profanity. His behavior was completely unprovoked and unprofessional. What made the situation worse was that the Service Director did not remove his employee from the floor, even after witnessing the verbal abuse firsthand. Instead, Michael was allowed to jump back into the conversation multiple times and escalate the situation further. If he had been removed from the interaction, things would not have escalated to the degree they did. Once Jeff finally stepped in and reviewed the situation, he did resolve the billing dispute and removed the unjustified charges. Only after the bill was corrected — and after Michael continued making comments and using profanity toward me — did I raise my voice and respond in kind. That escalation would not have happened if leadership had intervened appropriately. My check engine light has since gone away on its own, without replacing the injectors Michael claimed were “bad.” This only reinforces that the diagnostic explanation I was given was not truthful. This experience left me questioning the professionalism, honesty, and leadership within this service department. Potential customers deserve to know what they may encounter here.

Dealership NOT honest about the condition of the 2020 Tundra and unapologetic when I wasted my time and fuel to make a trip to Wichita. Now, they keep asking how I feel about the experience… How do YOU feel when someone isn’t honest and you waste your time and money. There are worse things, but it ain’t good.

Took our Jeep into to have the alternator replaced, came back and the AC didn't work. We were told it was the TIPM unit which runs the AC and the alternator. It was obviously the new alternator that caused the TIPM to go out. AC worked before we took it in. But it was our issue it wasn't. Right.

Jordan was amazing. He approach us since we got there. He was knowledgeable and friendly, took care of us like we were family. Jordan Haffner was AWESOME! If you looking for a new vehicle that's your guy I highly recommend him.

I don't believe in writing or posting negative reviews and I have never done so before, however after my last TWO disastrous experiences at Davis-Moore's service center, I feel it is imperative that I warn others AGAINST bringing their vehicle to this service center! On both occasions I brought my Jeep in for a simple oil change / regular maintenance and drove away with a car that was in WORSE CONDITION than it was when I drove in. During each visit a mysterious ADDITIONAL PROBLEM was created. I was never given a sufficient explanation regarding HOW ALL OF THE SUDDEN my battery and back-up camera suddenly started to malfunction while in Davis-Moore's care. Again, both my battery and camera were working BEFORE I brought my car into the service center and I drove away distressed, angry, and disappointed because I suddenly have to contend with repairs for mysterious problems BOTH TIMES. While the shop manager was polite, he did nothing to solve the issue or KEEP ME AS A LOYAL CUSTOMER! Although I have brought my Jeep to Davis-Moore's service center since 2018, I will NEVER patronize that shop again and I suggest no one else does either!

Our sales lady Tricia was knowledgeable and so friendly. I have no doubt we were treated just like she treats all her customers.

Michael Peters from dodge service is one of the most knowledgeable Service advisors here in Wichita! Got a flat tire and Michael had me back to work via shuttle driver, in no time. All while working on my car. Then also provided a pick up so I could retrieve my vehicle after work.

I had the best car buying experience working with Tricia Archibald. She was very friendly and answered all my questions I had about the Jeep Grand Cherokee I was looking at and ended up buying. I never felt pressured and they gave me a great deal on my trade in. I highly recommended Tricia Archibald and Davis Moore Jeep when purchasing your next vehicle.

Went in for my free oil change, estimated wait hour to hour 15, hour 30 young lady comes out and service reccomend two new tires, declined mentioned how long it had been she suggested declining the wash job I agreed. At an hour 50 car pulled up hour 55 they call me cost 46.71. Service manager busy on phone I'm done leave go to front ask for manager over service manager they send me back to service did not go well. He wanted me to go back to my car get items bring back to service then make another trip to leave, I just left