AutoNation Chevrolet Laurel

Amazing Customer Service all around. Quickest and easiest purchase ever. Great prices. Mr. Harris was great to work with. I definitely would recommend if looking.

The salesman(Sterling ) stood by my side all the way from tiny repairs to details like wheel locks and manuals. He even set up the repairs and helped me check in at the shop. The manager (Keith) is very resourceful and really stepped up to help the deal happen, I?m really happy with these guys. Thanks Autonation!

There is a whole new staff and management in the service department and the experience is entirely different. Great, great improvement in customer service!

i purchased used car and it seemed like it was never inspected. But they give you a letter of inspection.Did not like service there.

If you want a hassle and questionable customer service in addition sub-par vehicle inventory; shop here! I financed over $35,000.00 and purchased a truck here in June 2020 with a dealers warranty in addition to purchasing an extended warranty. Within 48 hours I identified one of the key fobs does not work. A month later, after getting the runaround, I’m back at this dealership to resolve this situation only for the sales manager to recommend going on YouTube to troubleshoot and reprogram. I provided the Dodge dealership diagnostic clearly stating that it needs to be replaced. This key fob has not been the only issue in less than a months time of purchase. For this establishment to advertise for your hard earned business is pathetic and a joke!

They didnt push me to buy answer of question made sure I understand everything on my new truck and they kept the monthly payment right I needed it

*BUYER BEWARE* This location listed a car online that I talked to a salesman about for MSRP. The salesman texted me pictures of the window sticker, video of the car showing the VIN# and pricing. I agree to pay full sticker, proceeded to purchase online, gave all my information my credit was ran (over 800FICA) everything’s approved. I set my delivery time. Then I get a rude phone call from Sanjeev stating the car is now $10,000 more over sticker. Ofcourse I lose my cool for such a dealership to be this disingenuous and down right unethical dealings with a good client. I called in on 4 different phone lines unable to reach Alex Hafer. I have everything printed out of their listing, photos, my approvals, they ran my credit. Who does that if you don’t even have a deal? Seeking legal action and putting this review on every Facebook page, every GM forum until they right this wrong.

They do not provide quality customer care, no do they respect or care about you the customer. What should have been simple, was drawn out, and I wish I had just walked away and purchased elsewhere, it just wasnt worth aggravation of dealing with incompetence people.

Oscar is very attentive and knowledgeable to me when I come get service. I value his opinion and he takes excellent care of me. I appreciate the not so long wait time when I get service. The techs are great too. I love this location

We had to take the car we bought a few years ago for the second time because the engine would not turn off. Since it takes days to fix we expected help with a loaner car or a rental since we did buy the extended warranty. They did not help at all on the rental. We are also worried that this same issue has now happened twice and I have doubts about the quality of the repair.