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Metro Ford

(2,312 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–3:00pm
Sunday 11:00am–6:00pm Closed
2020 state dealer award
View 5 awards
2020 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award

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Reviews

(2,312 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Metro Ford from DealerRater.

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I purchased a Ford Mustang Mach-E from sales guy Alex McDonald at Metro Ford and somehow left feeling like I adopted a spaceship, He knew every button, every feature, and was very enthusiastic about the car. No pressure, no weird salesman tricks- just good energy and smooth service. Whenever I need a car again I'm coming back to Alex at Metro Ford.

I purchased a Ford Mustang Mach-E from sales guy Alex McDonald at Metro Ford and somehow left feeling like I adopted a spaceship, He knew every button, every feature, and was very enthusiastic about the car. No pressure, no weird salesman tricks- just good energy and smooth service. Whenever I need a car again I'm coming back to Alex at Metro Ford.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I purchased a Ford Mustang Mach-E from sales guy Alex McDonald at Metro Ford and somehow left feeling like I adopted a spaceship, He knew every button, every feature, and was very enthusiastic about the car. No pressure, no weird salesman tricks- just good energy and smooth service. Whenever I need a car again I'm coming back to Alex at Metro.

I purchased a Ford Mustang Mach-E from sales guy Alex McDonald at Metro Ford and somehow left feeling like I adopted a spaceship, He knew every button, every feature, and was very enthusiastic about the car. No pressure, no weird salesman tricks- just good energy and smooth service. Whenever I need a car again I'm coming back to Alex at Metro.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I bought a used Ford Transit van with Alex McDonald for export and he really did an amazing job in finding the right vehicle for me and guiding me the export process. Everything went well and I was happy to find a salesman with good communication skills and efficiency. Thanks to Alex and Metro Ford. I look forward to doing more business with this dealership and Alex in the future.

I bought a used Ford Transit van with Alex McDonald for export and he really did an amazing job in finding the right vehicle for me and guiding me the export process. Everything went well and I was happy to find a salesman with good communication skills and efficiency. Thanks to Alex and Metro Ford. I look forward to doing more business with this dealership and Alex in the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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I bought a used Ford Transit van with Alex McDonald for export and he really did an amazing job in finding the right vehicle for me and guiding me the export process. Everything went well and I was happy to find a salesman with good communication skills and efficiency. Thanks to Alex and Metro Ford. I look forward to doing more business with this dealership and Alex in the future.

I bought a used Ford Transit van with Alex McDonald for export and he really did an amazing job in finding the right vehicle for me and guiding me the export process. Everything went well and I was happy to find a salesman with good communication skills and efficiency. Thanks to Alex and Metro Ford. I look forward to doing more business with this dealership and Alex in the future.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your outstanding review and for trusting Metro Ford with your vehicle purchase! We’re thrilled to hear that Alex McDonald provided such a positive experience and was able to help you find the right Ford Transit van while guiding you smoothly through the export process. Purchasing and exporting a vehicle can be a complex process, so it’s wonderful to know that Alex’s communication, professionalism, and efficiency made everything easy and stress-free for you. He truly takes pride in making sure every customer feels informed and supported every step of the way, and your feedback is a perfect reflection of that dedication. We sincerely appreciate your business and your kind words about both Alex and our dealership. It means a lot to know that everything went well and that you’re looking forward to working with us again in the future. Thank you again for choosing Metro Ford, and we look forward to continuing to assist you with all your future vehicle needs!

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Good Sales guy Alex McDonald. He help me get my F150 truck easy and fast. Alex explained everything food and was very helpful. The truck is nice and clean . Thank you

Good Sales guy Alex McDonald. He help me get my F150 truck easy and fast. Alex explained everything food and was very helpful. The truck is nice and clean . Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

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Good Sales guy Alex McDonald. He help me get my F150 truck easy and fast. Alex explained everything food and was very helpful. The truck is nice and clean . Thank you

Good Sales guy Alex McDonald. He help me get my F150 truck easy and fast. Alex explained everything food and was very helpful. The truck is nice and clean . Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the great feedback! We’re so happy to hear that Alex McDonald made your F-150 purchase easy, fast, and stress-free. Providing clear explanations and helpful service is exactly what we strive for, and it’s wonderful to know Alex delivered such a positive experience. Congratulations on your nice, clean new truck, and thank you for choosing us. Enjoy your new F-150!

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I truly had a great experience buying my Mach-E with Alex McDonald at Metro Ford. He was easy to work with and he was integral in getting everything done. I also thank the managers who eventually gave me more value for my trade in to make the deal work for me. I am happy with the car and happy with the deal i got. Thanks

I truly had a great experience buying my Mach-E with Alex McDonald at Metro Ford. He was easy to work with and he was integral in getting everything done. I also thank the managers who eventually gave me more value for my trade in to make the deal work for me. I am happy with the car and happy with the deal i got. Thanks

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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I really had a great experience buying my Mach-E with Alex McDonald at Metro Ford. He was easy to work with and he was integral in getting everything done. I also thank the managers who eventually gave me more value for my trade in to make the deal work for me. I am happy with the car and happy with the deal i got.

I really had a great experience buying my Mach-E with Alex McDonald at Metro Ford. He was easy to work with and he was integral in getting everything done. I also thank the managers who eventually gave me more value for my trade in to make the deal work for me. I am happy with the car and happy with the deal i got.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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I wanted to take a moment to recognize and thank Julio Filgueiras, Jesus Alvarez, and the Metro Ford team for helping create a great experience for my stepson on his very first vehicle lease and first experience becoming part of the Ford family. From the very beginning, Julio and Jesus were professional, responsive, transparent, and upfront throughout the entire process. After shopping multiple dealers throughout the Miami area, Metro Ford ultimately provided one of the best overall combinations of pricing, professionalism, and customer experience we found. What stood out the most was the effort, communication, and genuine commitment to helping make the process smooth and enjoyable from start to finish. For a young person leasing their very first vehicle, that experience truly matters, and the team did a great job making it exciting and memorable. The Bronco Sport Badlands is an amazing vehicle, and we truly appreciate the professionalism and customer service shown by Julio Filgueiras, Jesus Alvarez, and the Metro Ford team throughout the process. Thank you again and wishing your team continued success.

I wanted to take a moment to recognize and thank Julio Filgueiras, Jesus Alvarez, and the Metro Ford team for helping create a great experience for my stepson on his very first vehicle lease and first experience becoming part of the Ford family. From the very beginning, Julio and Jesus were professional, responsive, transparent, and upfront throughout the entire process. After shopping multiple dealers throughout the Miami area, Metro Ford ultimately provided one of the best overall combinations of pricing, professionalism, and customer experience we found. What stood out the most was the effort, communication, and genuine commitment to helping make the process smooth and enjoyable from start to finish. For a young person leasing their very first vehicle, that experience truly matters, and the team did a great job making it exciting and memorable. The Bronco Sport Badlands is an amazing vehicle, and we truly appreciate the professionalism and customer service shown by Julio Filgueiras, Jesus Alvarez, and the Metro Ford team throughout the process. Thank you again and wishing your team continued success.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please don't hesitate to reach out if there's anything additional we can do for you.

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I recently purchased my vehicle from Metro Ford, and I can honestly say it was one of the best car-buying experiences I’ve ever had. From the moment I walked in, the entire staff was welcoming, professional, and genuinely focused on making sure I found the right vehicle at the best possible price. They took the time to answer all of my questions, explain every detail clearly, and made the entire process smooth and stress-free. What really stood out to me were the incredible deals, Employee Pricing they offer. I shopped around before coming to Metro Ford, and no one could match the value, pricing, and customer service I received here. They worked hard to make sure I was comfortable with my payment and helped me get exactly what I wanted without any pressure. It truly felt like they cared about me as a customer and not just another sale. The customer service was exceptional from beginning to end. Everyone was patient, knowledgeable, and attentive throughout the process. The atmosphere was friendly and positive, and you can tell the team takes pride in helping people drive away happy. I left feeling confident in my purchase and extremely satisfied with the overall experience. If you’re looking for a dealership that offers amazing deals, outstanding customer service, and a team that truly goes above and beyond, I highly recommend Metro Ford. I will definitely be coming back in the future and recommending them to all my friends and family!

I recently purchased my vehicle from Metro Ford, and I can honestly say it was one of the best car-buying experiences I’ve ever had. From the moment I walked in, the entire staff was welcoming, professional, and genuinely focused on making sure I found the right vehicle at the best possible price. They took the time to answer all of my questions, explain every detail clearly, and made the entire process smooth and stress-free. What really stood out to me were the incredible deals, Employee Pricing they offer. I shopped around before coming to Metro Ford, and no one could match the value, pricing, and customer service I received here. They worked hard to make sure I was comfortable with my payment and helped me get exactly what I wanted without any pressure. It truly felt like they cared about me as a customer and not just another sale. The customer service was exceptional from beginning to end. Everyone was patient, knowledgeable, and attentive throughout the process. The atmosphere was friendly and positive, and you can tell the team takes pride in helping people drive away happy. I left feeling confident in my purchase and extremely satisfied with the overall experience. If you’re looking for a dealership that offers amazing deals, outstanding customer service, and a team that truly goes above and beyond, I highly recommend Metro Ford. I will definitely be coming back in the future and recommending them to all my friends and family!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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