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2020 consumer dealer award
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2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award

Reviews

(2,418 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Faulkner Toyota Trevose from DealerRater.

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I recently took my car in for the annual inspection and

I recently took my car in for the annual inspection and was pleased with the process from the initial greeting by the garage attendant and followed by the service rep. I was kept informed throughout the time that I was there by text messages and visits. My questions were answered fully. Additionally, I noticed that the interior was as clean as when I brought it in. I found that it wasn't always the case with other garages in the past.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Charlotte, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Very personal staff.

Very personal staff. Comfortable waiting room. Kept appointment on schedule. Will be back for future service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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The manager went over and above for me.

The manager went over and above for me. He scoured the area to get me the car I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Joseph, we're so glad that we were able to go above and beyond your expectations! We hope you continue to choose us for all your automotive needs! Take care!

Courtesy, friendliness and efficiency characterize the

Courtesy, friendliness and efficiency characterize the visit to Faulkner Toyota to pick up a new RAV4 on 9/26.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great prices and deals on cars.

Great prices and deals on cars. I’ve had many from them. The service very important to me is also fair and outstanding. Explains costs fully and does excellent service and repairs. For 14 years drove 200,000 miles per year to work and never had a breakdown very important when you need to get to work. All service by them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great experience with the Faulkner team!

Great experience with the Faulkner team! Everyone was courteous and professional, which made the car buying process as painless as humanly possibly! Shout out to Tim P. there for being a great representation of the Faulkner team and helping me buy my truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Ryan, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Always treated great when I take my care in.

Always treated great when I take my care in. Always great service when I take my car in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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In for state inspection.

In for state inspection. Great job, brought cupons for discounts. Christopher was excellent! Coming here for many years, very happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Biggest piece of garbage dealership / Collision Shop

Biggest piece of garbage dealership / Collision Shop ever! Took my car hostage for 3 months! Milking the insurance company. I told them about my AC going out on being rear ended They told me the warranty would cover it LIES! I told them about the cracks to my car up front from the stress They said the adjuster rejected the claim LIES They replaced a bumper for 3 months uncovering all damage they could milk the insurance for & in the end They gave me back my car with lane sensors messed up No A/C Radiator busted Front bumper reinforcement busted And in the end they have the nerve to tell me it’s from a rock that got inside on the highway LIARS! THIEVES! Pieces of Garbage! They don’t deserve a lot of things but they definitely don’t deserve new business!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Dimitri, we are so disappointed to learn of this situation you have described. Please reach out us at (215) 244-9300 and we will work with you personally in rectifying the issues you experienced.

I’ve taken my vehicle here for years now because I am

I’ve taken my vehicle here for years now because I am very happy of the work they do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.