Reviews
I had an outstanding experience working with the finance manager at Toyota. He was extremely professional, knowledgeable, and took the time to explain everything clearly throughout the entire process. He made what can sometimes be a stressful experience feel smooth and straightforward. His customer service was exceptional—he was patient, honest, and made sure I understood all of my options. I truly appreciated how helpful and respectful he was from start to finish. If you’re purchasing a vehicle and have the opportunity to work with him, you’ll be in great hands. Highly recommend!
I had an outstanding experience working with the finance manager at Toyota. He was extremely professional, knowledgeable, and took the time to explain everything clearly throughout the entire process. He made what can sometimes be a stressful experience feel smooth and straightforward. His customer service was exceptional—he was patient, honest, and made sure I understood all of my options. I truly appreciated how helpful and respectful he was from start to finish. If you’re purchasing a vehicle and have the opportunity to work with him, you’ll be in great hands. Highly recommend!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
zeddenucci13, hank you for sharing your experience with us. We are so pleased to hear that our finance manager made the process clear, comfortable, and stress-free for you. Purchasing a vehicle is an important decision, and taking the time to ensure our guests feel informed, respected, and supported every step of the way truly matters to our team. We appreciate your kind words about his professionalism, honesty, and patience. Feedback like this means a great deal, and we are grateful for the opportunity to have earned your recommendation. Thank you again for choosing and welcome to the family! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton
Awesome experience. We were never treated so well. I would never go anywhere else to buy a car or SUV. Everyone we worked with from the top down went out of their way to make us feel at home and without question gave us a great deal with great service
Awesome experience. We were never treated so well. I would never go anywhere else to buy a car or SUV. Everyone we worked with from the top down went out of their way to make us feel at home and without question gave us a great deal with great service
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- 5.0
- Does recommend this dealer
- Came in for service or repair
KENG, Thank you so much for the wonderful review! Hearing that you were treated so well and felt at home throughout the entire experience means a great deal to our team. Our goal is always to provide great service, a fair and transparent experience, and to make every guest feel valued from start to finish. We truly appreciate your trust in Toyota of Scranton and are honored to know you would not want to go anywhere else. Congratulations on your new vehicle, and thank you again for allowing us to be part of such an important purchase! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton
Polite and professional, Matthew was able to answer all of my questions and kept me informed the entire time.
Polite and professional, Matthew was able to answer all of my questions and kept me informed the entire time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, Thank you for sharing your experience! We’re so glad to hear Matthew provided polite and professional service, answered all of your questions, and kept you informed throughout your visit. Clear communication and keeping our guests updated are so important, and we appreciate you recognizing his efforts. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton
The staff are always wonderful every time I go and get my car serviced . I am always kept well informed on everything going on and am always in and out in a decent amount of time. The whole experience is always pleasant.
The staff are always wonderful every time I go and get my car serviced . I am always kept well informed on everything going on and am always in and out in a decent amount of time. The whole experience is always pleasant.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
horstj, Thank you for your continued trust in our team for your vehicle service needs. We’re so happy to hear that each visit has been pleasant and that our staff keeps you well informed throughout the process. Providing clear communication, respectful service, and timely visits is very important to us, and we truly appreciate your kind feedback. We look forward to continuing to take care of you and your vehicle in the future! Warm regards, ~The Service Team Toyota of Scranton
I have an older Toyota 2005, it doesn't matter always treated with the upmost courtesy and helpfullnes, David Greco and staff go out of their way to help no matter what kind of issue my car is having. Would highly recommend both Toyota and David.
I have an older Toyota 2005, it doesn't matter always treated with the upmost courtesy and helpfullnes, David Greco and staff go out of their way to help no matter what kind of issue my car is having. Would highly recommend both Toyota and David.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
KDWEG, Thank you so much for your kind words and continued trust in Toyota of Scranton over the years. We truly believe every guest and every vehicle matters, no matter the age or mileage, and we’re so glad that commitment has been reflected in your experiences with us. David Grieco and our team work hard to provide courteous, helpful service, and your recognition means a great deal. We appreciate your recommendation and look forward to being here whenever you need us! Warm regards, ~The Service Team Toyota of Scranton
Amazing service!! Level of service could not have been higher. Great communication and follow up.
Amazing service!! Level of service could not have been higher. Great communication and follow up.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
JSTAL, Thank you for the kind words! We’re thrilled to hear that you received such a high level of service and communication throughout your experience. Providing clear follow-up and making sure our guests feel taken care of every step of the way is very important to our team. We truly appreciate your support and look forward to seeing you again at Toyota of Scranton. Warm regards, ~The Service Team Toyota of Scranton
They are always very professional and informative and keep you informed during the service or on the phone
They are always very professional and informative and keep you informed during the service or on the phone
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
ewan(mary). Thank you for your kind words! We truly appreciate your continued trust in our team. Providing professional, informative service and keeping our guests updated throughout their visit is very important to us. We’re glad to hear your experience reflected that both in person and over the phone. Thank you again for choosing Toyota of Scranton. Warm regards, ~The Service Team Toyota of Scranton
The dealership was kind and informative. The first 2 service were already scheduled' A positive experience all around.
The dealership was kind and informative. The first 2 service were already scheduled' A positive experience all around.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
JMESSNER219, Thank you for the 5-star review! We’re so glad to hear you had a positive experience and found our team kind and informative throughout the process. We’re also happy your first two service visits were already scheduled to help make ownership easy and convenient. We truly appreciate you choosing Toyota of Scranton and look forward to continuing to take great care of you in the future! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton
Stephanie was kind and informative. It was my first time getting my car serviced and she explained what they will be doing in words I understood.
Stephanie was kind and informative. It was my first time getting my car serviced and she explained what they will be doing in words I understood.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
FENNERALISSA1, Thank you for sharing your first service experience with us. We’re so glad Stephanie made it a positive one by being kind, informative, and taking the time to explain everything clearly. We know a first visit sets the tone, and we appreciate the opportunity to earn your trust. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton
Stephanie and the service dept are wonderful. Stephanie was patient and kind guiding me through the whole process. Everyone was on time and the waiting area is extremely comfortablew
Stephanie and the service dept are wonderful. Stephanie was patient and kind guiding me through the whole process. Everyone was on time and the waiting area is extremely comfortablew
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
MYSPECIALYORKIES, Thank you for your kind review. We’re so happy to hear Stephanie and our service team provided such a wonderful experience. Stephanie’s patience and kindness mean a great deal, and we’re glad she helped guide you through the entire process. It’s also wonderful to know you found everything on time and enjoyed our comfortable waiting area. We truly appreciate your support and look forward to taking care of you again at Toyota of Scranton. Warm regards, ~The Service Team Toyota of Scranton