Autohaus Lancaster, Inc.

Outstanding service, very professional and highly recommended. Bent over backwards to accommodate my needs and help me make the right choice.

The Audi team at Autohaus did a fantastic job. Hernan in sales was excellent! We were able to find a beautiful Q7 easily without any uncomfortable sales pressure. There were zero problems closing the deal. We definitely recommend Autohaus. All of the staff were very professional.

We have purchased three cars from Autohaus and have had great results in sales, the autobody shop, and service department!

I want to share a review that is overwhelmingly about service, because that is where Autohaus truly excels. I did experience an issue with my brand new Audi that required several return visits. It was a safety-related concern involving my horn, so understandably it was stressful and something I took very seriously. What could have been an incredibly frustrating situation was handled with professionalism, empathy, and an extraordinary level of care. Kyle was my primary point of contact, and even when I was upset, he remained calm, thoughtful, and reassuring, making it clear at every step that I was a priority. At one point, the owner himself came out to personally test the horn to ensure it was working properly, which really spoke volumes about the level of accountability and care. The level of service went far beyond anything I expected. When my horn failed the day before I was supposed to leave for a trip and I did not feel safe driving, the team arranged a ride to the Philadelphia airport. Not a shuttle. A beautiful, brand new Audi. I was completely shocked and so grateful. They also ensured I had a loaner when my car needed to remain in the shop. When my loaner got a flat tire, they literally came to my home in Lebanon and brought me another vehicle. As someone who spent decades working in hospitality, I can confidently say this is one of the best examples of service after the sale that I have ever seen in my life. They made me feel like I am their only customer, take a look at their inventory and you will realize how truly special that is. I chose Audi because of their great safety reputation, but I will choose Autohaus for their amazing service. I want to give an additional shout-out to Cameron for his help and collaboration along the way as well. Kyle’s consistency, professionalism, and empathy turned what could have been an extremely stressful experience into one that built real trust. Answered one of my calls, stayed in constant communication, and never made me feel like a bother I cannot recommend Autohaus highly enough, and they have turned me into a customer for life.

Hernan was most professional and helpful. Made the purchase comfortable with no pressure. Kept the process quick and easy. Would highly recommend.

Hernan (sales) was great to deal with. Very professional and efficient. Let me test drive used Audi without accompanying me which allowed me a little more time to fiddle with everything, become comfortable and make sure it was the right car for me. No pressure and the manager worked with me on trade value. Finance mgr was also efficient and transparent; offered extras (GAP, extended warranty) but did not pressure me at all to buy. When a car dealer presents as a professional establishment which respects your budget and time, it makes for a much more pleasant experience. Kudos to Autohaus Lancaster!

Hernan Diaz-Egg and the management and finance team at Autohaus Audi were great. It took a bit of negotiating, but in the end, I was pleased with the deal and love the new(er) vehicle! They stayed late on a Friday to work with us so we did not have to make another trip and even delivered the car to us the next day. Overall, one of the most pleasant dealership experiences we've ever had!

My experience with Hernan Diaz-Egg was excellent. H walked us through the entire process and answered all our questions. I would definitely recommend H to others searching for an Audi. What a great experience. Thnak you Mr H

We have purchased otherautomobiles over the years and Autohaus in Lancaster in our estimation has set a new level of excellence that we have not seen at any other dealer! Our sales associate was Hernan Diaz who was very professional, knowledgeable and courteous. In addition to Hernan, we were as impressed with other members of the team as well, they displayed the same level of professionalism as Hernan. They would be Colin Dibble - Sales Manager and Laurie Pearson - Finance Manager. The entire team has delivered the best customer satisfaction experience we could have ever hoped for, they exceeded all our expectations and there is no other dealer or team we would recommend to you if you were looking to purchase an Audi!

From salesman to finance department, this place is top notch! Thank you for such a smooth and easy experience.