Reviews
They offered Uber service during previous visits, so I expected the same support on my last two visits, but nothing was provided. I only needed a one-time Uber ride, otherwise I could?ve come on my own. Even a loaner vehicle would have helped since the wait time was over an hour. I work just 6 minutes away and politely asked for either an Uber or a loaner, but both were denied. It?s disappointing because small gestures like a $10 Uber ride can really make customers feel valued and appreciated. Good customer service is often about convenience and willingness to help, and this experience honestly felt lacking compared to my earlier visits.
They offered Uber service during previous visits, so I expected the same support on my last two visits, but nothing was provided. I only needed a one-time Uber ride, otherwise I could?ve come on my own. Even a loaner vehicle would have helped since the wait time was over an hour. I work just 6 minutes away and politely asked for either an Uber or a loaner, but both were denied. It?s disappointing because small gestures like a $10 Uber ride can really make customers feel valued and appreciated. Good customer service is often about convenience and willingness to help, and this experience honestly felt lacking compared to my earlier visits.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Hammad, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (717) 565-9000 and we will do our best to make this better.
Everyone was friendly and welcoming! Madison explained the vehicle and all the extras thoroughly! The sales department guy couldn't replace my fob, no fault of his own but he took time to explain other options!👍👍
Everyone was friendly and welcoming! Madison explained the vehicle and all the extras thoroughly! The sales department guy couldn't replace my fob, no fault of his own but he took time to explain other options!👍👍
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- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re thrilled to hear everyone made you feel so welcome and that our team walked you through your new Toyota’s features. Thank you for your patience as we explored fob replacement options. Please reach out if there’s anything else we can do.
Always a pleasure to see these guys!!! Friendly, respectful, always helpful. Dave in the clean up always makes the vehicle sparkle!!! The entire service team is great!!!
Always a pleasure to see these guys!!! Friendly, respectful, always helpful. Dave in the clean up always makes the vehicle sparkle!!! The entire service team is great!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team was friendly and respectful throughout your visit. We’re pleased your Toyota sparkled after our cleanup efforts. We look forward to delivering another positive experience.
Warranty work was completed in a timely manner. The work completed was done satisfactorily as of today. I have always been happy with Faulkner Toyota service.
Warranty work was completed in a timely manner. The work completed was done satisfactorily as of today. I have always been happy with Faulkner Toyota service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re happy to know the warranty work on your Toyota 4Runner Hybrid was completed quickly and met your satisfaction. Your continued confidence in our service team means a lot. Thank you for sharing your feedback.
Faulkner strives to meet the needs of the buyer. All employees were courteous and professional.
Faulkner strives to meet the needs of the buyer. All employees were courteous and professional.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s fantastic to know our team met your needs with professional and courteous service. We appreciate your five-star review and your choice of Toyota.
The service advisor was very helpful and listened to my concerns. I would recommend them to anyone needing service on their vehicle. They fix what is needed.
The service advisor was very helpful and listened to my concerns. I would recommend them to anyone needing service on their vehicle. They fix what is needed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with service on your Toyota Camry. We’re glad our team took the time to understand your concerns and address what was needed. We appreciate your recommendation and look forward to assisting you again.
I called in inquiring about getting my headlight bulb replaced. The employee said that I could just bring it in and they would put the vulb in for me since I bought the bulb there. I took my car in two days later and requestedfoe them to just change my headlight bulb. It took them over an hour for my car to be serviced because they did a multi point inspection and it cost me $98 for them to change the light bulb that only cost $48. I will not be going back to this dealership in the future.
I called in inquiring about getting my headlight bulb replaced. The employee said that I could just bring it in and they would put the vulb in for me since I bought the bulb there. I took my car in two days later and requestedfoe them to just change my headlight bulb. It took them over an hour for my car to be serviced because they did a multi point inspection and it cost me $98 for them to change the light bulb that only cost $48. I will not be going back to this dealership in the future.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Mr. Randy Spitler was an excellent Service Advisor. He explained my concerns and was patient and very helpful
Mr. Randy Spitler was an excellent Service Advisor. He explained my concerns and was patient and very helpful
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience with our service team. We’re pleased to hear our Service Advisor took the time to clearly explain every detail and patiently address your concerns on your Toyota Corolla Cross. We appreciate your feedback and look forward to assisting you again.
EB & Albie were the best! They provided all the information I needed and helped in every way they could in getting me approved! Couldn?t have asked for a better experience.
EB & Albie were the best! They provided all the information I needed and helped in every way they could in getting me approved! Couldn?t have asked for a better experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for highlighting how our team guided you through the approval process. We’re happy you felt fully informed and supported. Congratulations on your new Toyota and please reach out if you need anything else.
John Howery is the best technician! 10/10 recommend him and won’t go to anyone else!
John Howery is the best technician! 10/10 recommend him and won’t go to anyone else!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your recommendation means a lot to us. Frank is delighted to know your Toyota Highlander service met your expectations. We appreciate you trusting our team and look forward to serving you again.