Bob Johnson Chevrolet - Rochester

I requested an “EZ” online trade-in appraisal 4 separate times. Not once was I contacted after the message said “A Manager from our used car team will be reaching out to you shortly”. I ended up going elsewhere to purchase my next vehicle as clearly there was no interest in my trade-in. Some communication would have been appreciated though.

Beware! Friendly staff in person, but deceptive and predatory. Mirna pulled a fast one on me with giving information and I feel tricked and paid more than I thought I was paying. Multiple reassurances to my questions turned out to be absolutely not the case.

The whole team was amazing at this dealership. I buy from alot of dealers but this one by far has been the best. Nicholas Kobel was amazing and I highly reccomend him as your sales person. Additionally, the finance team went above and beyond to get my approval which was very challenging. However, this team as a whole got it done and me out the door.

Chris Codd is an absolutely amazing salesman to work with! He listens to what his customers need and works hard to match them with the perfect vehicle. He has helped my husband and I out three different times now, and when the time comes he'll be the first person I contact for a fourth vehicle. He makes the buying process as simple and seamless as possible. He is truly a remarkable salesman!

I went for a repair and ended up looking at a possible new car. I decided to put the new car off for a few months, but was treated great the entire time.

⭐⭐⭐⭐⭐ The Easiest Car Leasing Experience Ever! I just leased a new Chevy Blazer from Bob Johnson Chevrolet, and I cannot recommend Ralph highly enough! If you’re looking for a stress-free way to get into a new vehicle, Ralph is your guy. We handled the entire process—start to finish—exclusively via phone and email. I never had to deal with the typical back-and-forth or "dealership headaches." Why you should work with Ralph: • Efficiency: He was incredibly responsive and respected my time. • Convenience: Doing everything remotely made this the most pleasant car "shopping" trip I’ve ever had. • Transparency: No surprises, no hidden fees, just straightforward communication. I am absolutely loving my new Blazer. If you want a seamless experience without the stress, go see Ralph at Bob Johnson Chevy!

Great leasing experience. All questions answered, great customer service. Go see Anne Lakis and let her sell or lease you a vehicle. Overall, very satisfied with this dealership.

Excellent customer service ,my salesman went above and beyond to help me . George Sarkis the absolutes best

Very pleased with service. Friendly people. Provided a loaner because had to wait for parts. Had service work done on my equinox. Need a loaner and was provided with a nice car. Service was great. Thank you.

Scheduled a NYS inspection, technician advised due to service light being on I needed a separate inspection and repair. Paid $3500 for the repair but was not advised I needed to drive and then return to complete the inspection. Called 4 separate days and left 3 voicemails before I reached a technician to inform me of information I should have received at the time of service. No apology for the miscommunication; they offered only to relay my frustrations to the original tech. I do not trust this business with my car any longer.