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Van Bortel Subaru of Victor

(327 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 9:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–9:00pm
Tuesday 9:00am–7:00pm 7:30am–9:00pm
Wednesday 9:00am–7:00pm 7:30am–9:00pm
Thursday 9:00am–7:00pm 7:30am–9:00pm
Friday 9:00am–6:00pm 7:30am–9:00pm
Saturday 9:00am–5:00pm 7:30am–9:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (585) 444-1899 (585) 444-1899
Used (585) 670-6201 (585) 670-6201
Service (585) 670-6199 (585) 670-6199

Reviews

(327 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Subaru of Victor from DealerRater.

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We love our new car.

We love our new car.And the dealership our salesperson was great. Will recommend dealership to my friends

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great place.

Great place. Auto work top notch. Staff friendly and professional. Everyone says hello. Nice comfortable waiting area with drinks and snacks for all!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great rapport between customer and salesman.

Great rapport between customer and salesman. Not at all pushy. Good follow up after the sale. Fully trained us on the infotainment system. Very fair evaluation of trade in. I was happy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Helpful, friendly, professional, and responsive

Helpful, friendly, professional, and responsive throughout the entire purchase process. Everyone from the receptionist, Sales person, Finance person, and Delivery Tech were great. Best car sales experience I've ever had !

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jim Bertino was the sales rep I dealt with; he provided

Jim Bertino was the sales rep I dealt with; he provided useful information, responded to texts/calls in a timely manner, and made the purchase of my Crosstrek a pleasant experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My sales agent, Jim Bertino, was extremely helpful and

My sales agent, Jim Bertino, was extremely helpful and provided much valuable information. In fact, this is the second car I purchased from Jim. My daughter also bought a car from Jim.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I can not remember names but they all were friendly and

I can not remember names but they all were friendly and very professional. I love my car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was a great experience and everyone was very pleasant,

It was a great experience and everyone was very pleasant, courteous, and knowledgeable. The coffee was also good.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Very friendly and helpful staff that will help you

Very friendly and helpful staff that will help you through any issues or questions you have through the car buying process.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I appreciated the no-haggling stance, I appreciated the

I appreciated the no-haggling stance, I appreciated the guy who spent over an hour familiarizing me with all the new car tech. I had no clue about. They weren't that horrible pushy that we've all had to deal with looking for cars. The whole thing was as painless as could be.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.