Willowbrook Ford Kia

Very prompt, courteous, and professional in the way i have been treated. Dianna was awesome

STAY AWAY!!! This has been the worst experience I’ve ever had with a car dealership and service department in my entire life. My Kia Optima has been at Kia Willowbrook for over 11 weeks and is still not repaired, not drivable, and not even correctly diagnosed at this point. They are telling me they still need more time to figure it out. To make matters worse, I was never once able to speak with an actual service manager despite numerous attempts. I went in there today hoping to speak to one of the managers...only to be told they are not there. I also found out that the man, Justin, who I believed was one of the managers this whole time and has been my primary contact so far....is NOT even one of the managers. Apparently, I haven't even spoken to a manager yet. Despite this, I am now being asked to pay over $4,300 for incomplete and partially unauthorized work—just to have my car released and towed elsewhere. Completely unacceptable experience with communication, transparency, and service. Zero stars.

Dear, the dealership is fine and friendly. While capped, I could go to oiled machine to get you in, they get you out

I'm very satisfied with the service and the time of delivery as well as the explanation of the service advisor.

Justin at the Kia in Willowbrook is always very knowledgeable and very pleasant and understanding He always takes care of me whenever I need help. I really appreciate him. He is a great employee.

Great sales people Dave Wishart is very easy going he answered all my questions and was not pushy one bit a great experience on a scale of 1 to 10 it was a 10 a great experience

Mark and Chris were great. Chris got the estimate done while I waited. Mark worked with Progressive to get quality replacement parts for the repair. Their 2 guys, Patrick and Rolando did excellent repair work. The Escape looked great. I highly recommend Willowbrook Ford body shop if you need work.

Can to get a oil change Nico service repc was very knowledgeable and did very good job explaining every details was going on and very nice guy.

Service gentlemen that I had Nico was very kind and considerate and very thorough telling me what was wrong with my Ford escort not pressuring me on anything and guiding me along the process I have to have several things done with my car in a few when I was there coming back on Monday and I hope I get a gentleman again he makes you feel at home a very kind and considerate worker you have

Good service writer. He listened to the problems and helped getting them handled. Also he went out of his way on another matter.