Reviews
Best in the Bussiness
I thought my days of buying a reliable affordable car were over . I didn’t have great credit and I had very little money down. The customer service manager Patrick ensured me that basil was the best in the business and here sales reps went above and beyond to EARN there custmers business . Basil Resale Sheridan is the only place I’ll ever go.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your continued support! Happy driving!
Easy, quick, professional
I had never bought a car through a dealership before and Basil made it easy. I got what I was looking for and what I wanted for my car for tradein. I got a killer price on a 2017 model and Todd was excellent in the process. We weren’t sure I’d be able to take my car home when I went to pick it up but Todd made it happen for me. I will absolutely be going back to Basil in the future! Thank you for giving me such a wonderful first time experience and making everything go off without a hitch!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks to you! We're so glad to hear it and appreciate your continued support!
Forgot to ask for the accident history
The whole process was great and I couldn't have asked for better customer service however I failed to ask for accident history because of my excitement actually getting it (probably would have affected my willingness to purchase at the final agreed sales price). I recommend that they openly at least provide accident history or let customer know it was in an accident prior. Other than that Your not going to find a better used sales dealer 200 miles in the area in my opinion. Ask for Peter he'll buy you dinner if your purchase process takes too long lol.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hi there, thank you for your candid review. We appreciate your business & will look into your suggestions. Thank you
Do NOT go here
What this dealership put me threw is disgusting. If they offer you to "offset" the monthly payment of your car for 12 months and they send a check for the difference between the payment you can't afford and the one you barely can, do NOT take it. The finance company that worked with me said it was not legal. They ended up giving me a full refund of my deposit back after having it 10 says.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi there, we are looking into what occurred here. Thank you for bringing this to our attention. If you have any further comments please contact us at basilcares@basilresale.com thank you
Thank you
Bought a car from basil resale today. It was a great experience. John was the best salesman I have ever dealt with. He was professional and easy to work with. Will never buy a car any where else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Maria, we appreciate your glowing review! Welcome to the family!
I just bought a 2015 gmc terrain
I am very unhappy. They don't call back, won't work with me on anything. And rushed me through my first buy. I got nothing extra for paying cash. And I have to buy new tires right off the bat because they are old tires and worn.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi there, I apologize about this poor experience. Please contact us at basilcares@basilresale.com Thank you!
Sold me a damaged truck
Do not go to basil resale I recently bought a truck there and They used every old school sales man tactic from undervalueing my trade to trying to get me to sign the wrong paperwork. Also i got home and checked out my truck further to find the truck had been in a accident despite them telling me that the truck was clean. I found parts ziptied back together and others stuck together with dum dum. And i know what your thinking they must not have known accept when i looked the truck over the foglight was out so they said they would fix it they threw a new bulb in it but forgot to mention that it was destoryed. All and all i have assesed the damage and it is gonna cost me roughly 2000.00 in parts and labor to make the truck right very displeased and disapointed. I would not recomend this place.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi there, I apologize about this poor experience. Please contact us at basilcares@basilresale.com Thank you!
When are for service came out with the car
My salesman did a great job I would recommend them to anybody. May experience was great at Basil Resale Sheridan Drive, and I would go back again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Fernando! Happy driving!
Plant manager
Treated very well and was very happy with my trade in value they kept there word every step of the way My salesman Todd did a great job to get me in and out fast. I will definitely buy from them again. Good job guys
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Glen! We hope you love your new vehicle!!
Chevy Cruze
It was a great buying experience. Todd was great and didn?t pressure us at all. Only negative was that the gas tank wasn?t filled up when I picked up the car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Todd! Thanks for the kind review & the feedback, we will be sure to make sure the cars are filled up for future customers!