Reviews
Their service department never answers. The 2025 Ram trucks are lemons with insane electrical issues. I will never purchase another vehicle from this dealership. I cannot warn other customers enough. Stay away from Ram and this Utica Ram dealership. They suck.
Their service department never answers. The 2025 Ram trucks are lemons with insane electrical issues. I will never purchase another vehicle from this dealership. I cannot warn other customers enough. Stay away from Ram and this Utica Ram dealership. They suck.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello Parker, We understand that experiencing issues with your truck is concerning on its own, and it’s regrettable to hear that your frustration was increased by the difficulty you had reaching our service team. The experience you described does not reflect our commitment to customer care, and if you’re willing, I would like the opportunity to discuss this with you directly. Please email your preferred contact method and availability to me at ahutchings@carbonecars.com, and I will reach out to you as soon as possible. Your safety and satisfaction are very important to us, and I hope to speak with you soon. Allen Hutchings Assistant General Manager ahutchings@carbonecars.com
Tyler was great to work with! He was definitely the easiest and most respectful car salesman I've dealt with. I would recommend giving him a call if you ever are looking to get into a new or used vehicle!!
Tyler was great to work with! He was definitely the easiest and most respectful car salesman I've dealt with. I would recommend giving him a call if you ever are looking to get into a new or used vehicle!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tyler takes pride in providing our CDJR of Utica customers unparalleled support and guidance. Learning of your very kind feedback, Robert, will make his day. Thank you for allowing us the opportunity to gain your business. We're honored to have earned your recommendation, and we wish you many safe and exciting journeys to come. Be sure to come back and see us again sometime along the way!
great experience, Tyler coughlin went above and beyond for me to get a in a new diesel pickup. i couldn’t be more thankful to him, he really came through for me.
great experience, Tyler coughlin went above and beyond for me to get a in a new diesel pickup. i couldn’t be more thankful to him, he really came through for me.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andrew, thank you for allowing us to help you into your new diesel truck! Hearing his assistance and guidance earned such kind praise from a valued CDJR of Utica customer will mean a lot to Tyler. Travel safely, have fun, and come see us again sometime.
I went into the service center the other day and Megan came out of her office after hearing me tell someone that my tires were low and I couldnt find an air pump that worked anywhere and said I didnt call for an appointment. She said I can pull it around and put air in your tires for you. I have never had anyone be so responsive and helpful as she was. Good customer service like that is very hard to find. She is an asset to the dealership for sure!!! Very satisfied customer!
I went into the service center the other day and Megan came out of her office after hearing me tell someone that my tires were low and I couldnt find an air pump that worked anywhere and said I didnt call for an appointment. She said I can pull it around and put air in your tires for you. I have never had anyone be so responsive and helpful as she was. Good customer service like that is very hard to find. She is an asset to the dealership for sure!!! Very satisfied customer!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Providing responsive, helpful service is what we strive for every day, and it’s wonderful to know Megan made such a positive impression. We’ll be sure to share your kind words with her and the team. Thank you, Karen, for choosing CDJR of Utica for your vehicle service needs. Please don't hesitate to let us know whenever we can be of assistance again in the future.
My 2022 Maxima got totalled and I was heartbroken. Not only did CDJR Utica have the exact same make, model, and color but I even got it with less mile. I worked the deal with Tyler Coughlin and was thouroughly impressed by both his commitment and his responsiveness. I live 2.5 hours away so everything had to be done remotely. He helped me through every step of the process and had everything in place to get me in and out quickly when I came to pick up the car. He answered the phone anytime i called, kept in touch through text messages and emails and made this a great experience. His personality was upbeat, kind, and caring. He was a pleasure to work with and I would buy a car from him again in the future. His work ethic and friendly demeanor are traits to be looked up to. Thank you Tyler and CDJR Utica for making this a great experience.
My 2022 Maxima got totalled and I was heartbroken. Not only did CDJR Utica have the exact same make, model, and color but I even got it with less mile. I worked the deal with Tyler Coughlin and was thouroughly impressed by both his commitment and his responsiveness. I live 2.5 hours away so everything had to be done remotely. He helped me through every step of the process and had everything in place to get me in and out quickly when I came to pick up the car. He answered the phone anytime i called, kept in touch through text messages and emails and made this a great experience. His personality was upbeat, kind, and caring. He was a pleasure to work with and I would buy a car from him again in the future. His work ethic and friendly demeanor are traits to be looked up to. Thank you Tyler and CDJR Utica for making this a great experience.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David, thank you for your kind review. We are so sorry about your 2022 Maxima. Tyler and our CDJR of Utica team will be grateful to know that you received personable, helpful, and attentive service while looking for your new car. Providing every customer with proper guidance is essential, and it's clear that Tyler went above and beyond. Please don't hesitate to reach out if you have any questions, we're always happy to help. Congratulations on your new Maxima and safe travels ahead!
Tyler Coughlin and CDJR Utica provided the best car dealership experience I've ever had. He made the process easy and pain free. He had the car washed and ready for a test drive when I showed up, and he had it detailed and ready to drive home when the paperwork was complete. The next time I buy a car, it will be with Tyler at CDJR Utika.
Tyler Coughlin and CDJR Utica provided the best car dealership experience I've ever had. He made the process easy and pain free. He had the car washed and ready for a test drive when I showed up, and he had it detailed and ready to drive home when the paperwork was complete. The next time I buy a car, it will be with Tyler at CDJR Utika.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your 5-star review! The car-buying process can be stressful, and we try our best to create an enjoyable experience for every customer. Tyler and our CDJR of Utica team will be grateful to know that you received attentive, thoughtful service from start to finish. Please don't hesitate to reach out if you have any questions, we're always here to help. Congratulations on your new car and safe travels!
The car was not available. A different turned out not to pass inspection. No deal.
The car was not available. A different turned out not to pass inspection. No deal.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Joan, Thank you for taking the time to share your experience. We understand how disappointing it can be when a vehicle you're interested in is no longer available, whether due to its sale or it not meeting inspection standards. Any inconvenience you were caused by this experience is truly regrettable. If you're still in the market for a vehicle, I’d love the opportunity to assist you in finding one that fits your needs. Please feel free to email me your preferred contact method and availability at ahutchings@carbonecars.com, and I’ll be in touch promptly. Thank you again, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com
I went to CDJR of Utica where I met Jarred Kraszewski. We told him I was interested in a Jeep I saw online. Jarred took a copy of my license and had the vehicle ready to drive in seconds. He was polite and extremely friendly. CDJR took in my old car on a trade which shocked me. We ran numbers and well they got me near my payment. I would recommend CDJR of Utica and Jae to everyone. They make you feel like family. Like you actually mean something to them that I wasn’t just another deal.
I went to CDJR of Utica where I met Jarred Kraszewski. We told him I was interested in a Jeep I saw online. Jarred took a copy of my license and had the vehicle ready to drive in seconds. He was polite and extremely friendly. CDJR took in my old car on a trade which shocked me. We ran numbers and well they got me near my payment. I would recommend CDJR of Utica and Jae to everyone. They make you feel like family. Like you actually mean something to them that I wasn’t just another deal.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jake, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Chrysler Dodge Jeep RAM of Utica.
Amazing experience buying a car here! The process was quick and easy and my sales rep Tyler was great! He helped me with all my questions and overall had a great interaction! I felt very welcomed and will definitely be returning to buy more cars with them in the future!
Amazing experience buying a car here! The process was quick and easy and my sales rep Tyler was great! He helped me with all my questions and overall had a great interaction! I felt very welcomed and will definitely be returning to buy more cars with them in the future!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Devin, Thank you for the review. We are glad your time with us was an amazing experience. We hope to see you again here at Chrysler Dodge Jeep RAM of Utica.
I had purchased my first car there and had the best experience. Quenten had assisted me every step of the way. He helped me find the perfect car within my price range, and around the year and milage that I was looking for. Would definitely be getting my next car there.
I had purchased my first car there and had the best experience. Quenten had assisted me every step of the way. He helped me find the perfect car within my price range, and around the year and milage that I was looking for. Would definitely be getting my next car there.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We love helping first-time car buyers at CDJR of Utica! Thank you very much, Elisabeth, for allowing us the opportunity. Knowing the guidance you received earned your commendations and repeat business will mean a lot to Quenten. Our team is here to help with anything else you may need with your new car moving forward, and we wish you many exciting and safe adventures ahead!