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Meet Sam Guerra

Sam Guerra headshot
Used Car Manager
(168 reviews)

Reviews

My experience at this dealership has been the best by

My experience at this dealership has been the best by far! First, I called to confirm the vehicle I wanted to look at was still available since I’d be driving 1.5 hours to see it. It was and as soon as I arrived I was greeted immediately and then they got the vehicle ready for a test drive. I ended up purchasing it that day. Everyone was super friendly and accommodating and went above and beyond to make sure it was the best experience. Excellent people, excellent dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have never had a dealer experience like this.

I have never had a dealer experience like this. Not a single person was sleazy in the least-not the salesperson, his manager, or the finance person. Everyone was upfront, honest and transparent-I had thought that I decided on a truck, but then Mike told me that he did not want to sell it until I took a good look and dove into the features. Honestly, it kinda felt like an upsell at the time, but there was no pressure, so I went with his presentation. In the end, I HAPPILY bought a higher end model-and Sandra the sales manager was able to work a little with us as it was more than was budgeted. At the end of the day, I would 100% buy a car from them again! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Staff was extremely accommodating and knowledgeable.

Staff was extremely accommodating and knowledgeable. In and out quickly. Over all a pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had such a pleasant experience with Mike at Naperville

I had such a pleasant experience with Mike at Naperville Toyota. He was nothing short of professional. He knew a lot about the car we were looking at and he made it very easy to understand the pricing. I will definitely be buying more cars from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service, Chris was nothing but kind, patient, and

Great service, Chris was nothing but kind, patient, and educational throughout the entire process. I cannot recommend him and the Naperville location enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I worked with Harvey as my primary assistant, and had a

I worked with Harvey as my primary assistant, and had a smooth purchasing experience. Harvey and the dealership team were all easy to work with. The straightforwardness was as advertised, and I was pleased with how the process was structured. I appreciated the respect for my preferences and questions. It is very easy to recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They were not pushy at all and got us in and out as fast

They were not pushy at all and got us in and out as fast as possible. Very courteous people

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ron Steele was very kind and assisted us in our purchase.

Ron Steele was very kind and assisted us in our purchase. I feel they gave me a great price for my trade in as well as the price for my new car. Very satisfied with the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Mr Michael was wonderful.

Mr Michael was wonderful. Really good experience. Would definitely recommend any body to come here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy, low pressure sales experience.

Easy, low pressure sales experience. Harvey was very helpful and knowledgeable. Would buy from Naperville Toyota again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.