Reviews
I was in the market for a new Vehicle.
I was in the market for a new Vehicle.. my husband and I started looking on Saturday Morning.. we ended up Toyota in Naperville.. Chris Veliz was so Helpful and Kind we found the perfect car.. and everyone made purchasing the vehicle Easy Peasy., I will definitely Recommend them and will go back Thank You 😊
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My salesperson was the absolute best.
My salesperson was the absolute best. I will use him in the future and will refer others to him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have been buying cars from Toyota of Naperville for
I have been buying cars from Toyota of Naperville for over 20 years. I continue to go back because of the fair deals and outstanding service. I called to make an appt. to discuss lease end options, and was told to see a financial service person. Harvey met us at the door. I thought he was the financial lease end person. He was not. He is a salesman. Harvey did not introduce himself to us and the process was awkward. he gave us the wrong figure for our buyout. We had a deal in place to lease another car, when Tim the sales Mgr. told us we were given the wrong figures. We spent another hour working on a deal. If it was not for Tim, we would not have leased another car. Harvey seemed confused during the whole process. When we finally agreed on a deal,(Tim had added equity to our old car), Harvey said he had a good surprise for us about the new car. His "BIG" surprise was telling us that the sound system was great and improved over time. We were very disappointed. I would love to go back to Toyota of Naperville in the future, but I would request another salesperson.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Simply the best car buying experience ever.
Simply the best car buying experience ever. Chris Veliz, Chris, Mike and Zeke were all excellent, informative, patient and kind. I would extremely and highly recommend Toyota Of Naperville for all car buyers. Thank you Toyota Of Naperville. I truly appreciate everything you have done for me. Cliff Vickers
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jake was very helpful through and through, very
Jake was very helpful through and through, very informative about the cars you were looking for. He’d make sure you leave the dealership in good hands with a good car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
At Toyota, there is a team you work with, not just one
At Toyota, there is a team you work with, not just one individual. I first reached out to Toyota via their website when shopping for a new car. The next day, I was speaking with Lisa and Zach who patiently answered all my questions and helped me set up an appointment with Nathan on the sales team. The car I was looking at was still being build but Nathan took the time to let me test drive a similar model and to answer my questions. He then kept me in the loop as to the status of my car until the day I was able to come back to the dealership and complete the sale. Mike took the time to go over addons and accessories and Zeke patiently walked me through the financing. I am very grateful to everyone I add the opportunity to interact with. Car shopping is always a little overwhelming and the staff at Toyota me feel at ease.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an excellent experience purchasing a new vehicle
I had an excellent experience purchasing a new vehicle with Rich Ponulak. He was very patient with answering all of my questions, and he did an excellent job of explaining differences between vehicle models. The rest of the staff at Toyota of Naperville were also great. Sometimes, sales staff at some dealerships can feel kind of pushy, but I didn’t get that feeling here. Thanks for a great car purchasing experience! Keep up the good work.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Honest, straight forward and genuine people here, will
Honest, straight forward and genuine people here, will keep doing business with them for sure. Very thoughtful team all around, work with you and give you a good deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Excellent customer service.
Excellent customer service. Me. Javier went above and beyond to help me with the deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This was my first time buying a car and I was really
This was my first time buying a car and I was really nervous but the entire team that helped me out made it so easy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car